Bruce Rosales
Bruce Rosales at Glen Toyota

Bruce Rosales

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

4.7
628 Reviews
4.7

628 Reviews

Write a Review

Dealership Experience

8 yrs

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

628 Reviews of Bruce Rosales

September 20, 2023

Dealership Rating
Employee Rating

Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. More

by Former customer
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business. However my team did text you the radio quote since you were in a rush when you were here and did make multiple attempts to reach you via phone and text. Additionally we did not charge you a diagnostic fee after pulling out your radio from the dash to perform and extensive check. Also to tag all of our Advisors with negativity and bash us is blatantly cruel and out of control since they were not the ones to help you and one is not even here she is on maternity leave. We wish you well and karma. Thanks Rob D GM

Sep 21, 2023

Former customer responded

No call no text Rob. Been coming there since 2019. I would have been happy to pay the fee and have the radio purchased and installed if I got the courtesy of a call , Email, text anything.

September 16, 2023

Dealership Rating
Employee Rating

I dropped off my car at 730am. I came to pick it up at 130 and it wasn’t ready. I waited another 30 minutes. More

by Rfayvelevich
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 20, 2023

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can discuss the situation. Thanks Rob D GM

September 14, 2023

Dealership Rating
Employee Rating

This dealership is top notch and always on the ball! Takes my car in right away, and handles me with the utmost of professionalism! Never have an issue. More

by Jcspedtch1
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddy Padilla

September 04, 2023

Dealership Rating
Employee Rating

Very good service. Tech are very good. My service was done efficiently and promptly. I have been servicing cars at Glen for many years. More

by STANKE1025
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes

September 03, 2023

Dealership Rating
Employee Rating

Everyone was great-as usual and Jay the service manager is so helpful and awesome! Always! More

by Tkseven
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Forkins

Sep 21, 2023

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

September 02, 2023

Dealership Rating
Employee Rating

Glen Toyota is great! Service manager Jay has been so helpful to us on so many occasions! Great guy and great service! More

by Tkseven
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Forkins

September 02, 2023

Dealership Rating
Employee Rating

They typically have availability and deal with whatever issue you have promptly. Everyone there is kind and courteous! More

by melissaweisbach
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla

August 28, 2023

Dealership Rating
Employee Rating

Great location. Highly recommend to any Toyota owner. Everyone is friendly. Went there for a low tire pressure & came out with my car fully inspected. Great job guys More

by Alexandra Zea
Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2023

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

August 25, 2023

Dealership Rating
Employee Rating

The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More

by jslivinsky
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

August 23, 2023

Dealership Rating
Employee Rating

The service I have received at Glen Toyota over time has been excellent, attentive, and friendly, as always. More

by sedycias
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo , Juan Cordon

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