Bob Barnette | Page 4

Like most car dealerships they tell you everything you want to hear at the time and try to hurry you through the process. Of course the problem happens after you sign and they don't hold up their end an want to hear at the time and try to hurry you through the process. Of course the problem happens after you sign and they don't hold up their end and then call and threatening you even though they dont fulfill their agreement. It has been over a month and still have not received a check that they have owed me because their detail guys are incompetent. Check was supposed to be ready over 3 weeks ago. Car gets home and was so dirty when youbstart cleaning you find scratches and imperfections and they aren't willing to correct any of it even though you had put less than 50mi on car it sits in garage. My salesman has message me at least 5x wanting a review and every time you voice concerns he says im only a salesman i just want review on me. Well its a bigger picture of dealership as a whole that is a problem. This dealership will not return your emails they will not return your calls they will exploit you while you are in person then absolutely will not follow through. When they call to ask how their service was you give honest feedback that is met with sorry but no follow-up. While car was in for service before this purchase last dodge i had even though purchased elsewhere while in for oil change they took it upon themselves to put their stickers and take my lic plate cover off and replace with their advertisement. Be careful here they are definitely wolves and i have bought many cars in my time by a landslide worst experience and still not over. After talking to few locals everyone has had same experience here that they would never return i will drive an hour away for oil change to avoid this dealership. More

Report | Print

We love our new vehicles! It was a pleasure working with Frank at Napelton DCJ, from the manager, sales, to financing & service the experience was a little pleasure and streamlined. We would recommend Na Frank at Napelton DCJ, from the manager, sales, to financing & service the experience was a little pleasure and streamlined. We would recommend Napelton DCJ to anyone! More

Report | Print

Joe was incredibly friendly and very knowledgeable. He made the car buying process actually feel pleasant. He made sure I got a vehicle that fit my needs for my budget and lifestyle. made the car buying process actually feel pleasant. He made sure I got a vehicle that fit my needs for my budget and lifestyle. More

Report | Print

Top notch dealership. A very clean environment and zero pressure from anyone and terrific salesperson in Paul Brock. I highly recommend this dealership and salesperson pressure from anyone and terrific salesperson in Paul Brock. I highly recommend this dealership and salesperson More

Report | Print

Bobby was helpful and expedient. Went above and beyond what was asked. The service manager, Greg, also made sure I was well taken care of. what was asked. The service manager, Greg, also made sure I was well taken care of. More

Report | Print

Napelton clermont is the best place to go. They did not stop trying till i had what i wanted. They tried their best to make me happy stop trying till i had what i wanted. They tried their best to make me happy More

Report | Print

Every aspect of the experience was wonderful the Salesman, Manger and Finance guy were great to deal with, super job. The detailing of the vehicle could use a lot of improvement. Salesman, Manger and Finance guy were great to deal with, super job. The detailing of the vehicle could use a lot of improvement. More

Report | Print

Forget it! I expressly wanted to work via email and was not going to come in for anything other than to sign and drive during the COVID stay at home orders. I provided detailed information on my trade, app not going to come in for anything other than to sign and drive during the COVID stay at home orders. I provided detailed information on my trade, approved for credit through their online portal. Selected the vehicle I preferred, but had some flexibility. Clearly I was ready to buy, hard inquiry on my credit. Sent multiple emails. Then every reply took 3 days and was always the same, come in to the dealership, we have amazing Blah blah blah. Decided to buy from a dealership 40 miles away. More

Report | Print

wasn't able to get information about the car Bad experience, called 5 times total, you won't be able to get information over the phone, they keep telling that manager will call back, redirect you Bad experience, called 5 times total, you won't be able to get information over the phone, they keep telling that manager will call back, redirect you, finally asking to leave message on voice mail. Finally gave up idea buying the car. More

Report | Print

Michael Diaz was amazing. He made the car buying process a breeze! He was straight forward, honest and in the end got us a great deal. a breeze! He was straight forward, honest and in the end got us a great deal. More

Report | Print