Bob Hadges | Page 20

Gail and Bob Hadges at Braintree Toyota were awesome! Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working there were a happy team unlike some of the other car dealerships around Boston where everyone seemed to be in competition with each other. Bob was in touch with me beforehand by email about all of my concerns and needs regarding buying a new Toyota Rav4...What a great guy...definitely get in touch with Bob Hadges beforehand! He made sure that I had all the info in advance and arranged for me to meet with Gail, the sales associate. I cannot say enough good things about Gail and Bob. Gail listened to my wish list and helped me to negotiate a really excellent deal...I was able to get a much better version of the Rav4 for a lower price than I thought possible thanks to Gail.... I had already done my homework, and knew what a good price would be. Gail is extremely personable, and a very good listener...I felt like she really cared about what was best for me in this endeavor...She made me feel relaxed... Instead of being pressured, it was very pleasant. John Celesk in Finance worked with me on the financial details, and was also very friendly and very helpful. After this terrific experience, I would never consider going anywhere else to buy a new car. The folks at Toyota Braintree are the BEST! More

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I just bought a new Scion XB at Tufankjian Toyota Scion of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated the same way by Bob Hadges, Manuel Javier, Jessica Reed and Mike Hankes. Truly a sales team that cared about me as a person and in my long term needs in a vehicle. I truly believe the experience starts before you walk through door. My experience began with a phone call and I was warmly greeted via telly by Bob Hadges just as friendly as if I were standing in the showroom, he was extremely knowledgeable about Scions and really made me excited about the possible purchase. Next Bob set up a same day appointment and had someone assigned to me as soon as I walked in the door. This is where I met my sales rep, Manuel Rivera. Manuel was knowledgable, professional and polite beyond belief! He took the time to find out exactly what I wanted and kept asking if there was any further information that I needed on the vehicle; very attentive and geniune (hard to find in sales).By the time I fell in love with the Scion, Manuel introduced me to Mike Hankes, a sales manager who really took the time to get to know me better and truly made me feel comfortable and confident about my prospective vehicle, he clearly explained the features and benefits of the vehicle and made me even more confident about the Scion value. Mike explained the next steps and I was then introduced to Jessica Reed, probably one of the most sincere, caring and enthusiastic Finance Manager's I have ever met. Jessica rocks, she was professional, courteous and worked very hard to present me with a solid deal within my range. She had tremdously follow-up and follow through and ultimately having Jessica in my corner really sealed the deal for me; she kept me motivated and informed every step of the way!!!It was wonderful dealing with competent professionals that really do value the consumer experience and take pride in the Toyota brand, far beyond the sales floor. Thanks to all! (and I loved the pink congrats balloon attached to my NEW SCION) More

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I walked into this dealership knowing that I had to find a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it m a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it mildly. But from the moment we arrived, we were greeted promptly, and everyone was ready to help. Bob Hadges got the process started and then we met Benson. Benson was very positive and very encouraging, and he took us through the process, explaining everything he was doing as we went. I began to get excited, and very hopeful, that we were going to be able to come to an agreement and that both my daughter and myself would be able to get into new cars. Tonight we drove away in a new Rav4 and a new Corolla, and we just couldn't be happier. It has been a long time since we have been able to drive such beautiful cars, and Benson and Toyota of Braintree made it all possible. We are very grateful and would recommend Toyota of Braintree, and Benson, to anyone who asks where to go to buy a Toyota. Thank you, thank you to everyone. More

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My boyfriend and I wanted to trade our camery in for a prius and we had been two other dealership neither dealership could help but braintree. My boyfriend call and explained our stitution and then a day prius and we had been two other dealership neither dealership could help but braintree. My boyfriend call and explained our stitution and then a day later they called us again and they called again. My boyfriend spoke to Bob who was excellent and very nice. He returned our phone calls and be exactly what we wanted. We went to the dealership right after work and met with Bob and Sam who again were very nice. Sam the sales guy took us to the third floor to pick our car out. We took the car for a ride. When we got back we spoke to Walace ( the financial director) hecwas also excellent and explained everything in detail to us. I have to say that my experience at Braintree was very excellent and would go there again for anything. More

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I am very happy with the attention given to me by Mr Vivas. Very friendly and excellent seller. From the internet service with Mr Bob HADG, the service Mr Carlos Ortega (sales Manager) Mr Arthur Martel Vivas. Very friendly and excellent seller. From the internet service with Mr Bob HADG, the service Mr Carlos Ortega (sales Manager) Mr Arthur Martel even Mr Charles Tufankjian was like being with family. Excellent dealer recommend it. More

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Bob was the first person I spoke with via email. He was not like any of the other stalker dealers I have spoke with. He did not call me hourly and email me constantly and it was because of this, I chose to not like any of the other stalker dealers I have spoke with. He did not call me hourly and email me constantly and it was because of this, I chose toyota of Braintree to deal with. Eduardo was awesome. He was very helpful with the information he provided about my car. My husband also bought a truck from him and upon our recommendation, a friend is also in the process of buying from him. Wallace helped us sort the financing stage and was also great. Very friendly More

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I walked in to Toyota of Braintree with a particular car in mind. I had called ahead to make sure that it was still available and Bob Hadges immediately researched it and found that it was actually in the in mind. I had called ahead to make sure that it was still available and Bob Hadges immediately researched it and found that it was actually in the Weymouth location. Within a few hours he had it transported to Braintree so I could come in for a test drive. Bob was very friendly and kept in touch every hour so that I could be apprised of when the car would be ready. When I got there, I was introduced to Eddie who went with me on the test drive. At no point did Eddie or anyone else at the dealership try to even make me look at another car other than the one that I was interested in. As this car was not a Toyota, Eddie was not super familiar with "all" of the features, but after we made the deal, he stuck around and helped me to get them all working (blue tooth, seat memory, etc.) which was extremely nice of him. I took my car home that night. Everyone was a pleasure to work with and I would highly recommend the dealership as well as Eddie and Bob. More

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I purchased a used vehicle from Tufankjian Toyota and was extremely impressed with the way the staff handled every step from the receptionist, sales people, finance people, service people, everyone was profe extremely impressed with the way the staff handled every step from the receptionist, sales people, finance people, service people, everyone was professional and very friendly. Special kudos to Rich Voelker, he was pleasant and polite, no pressure and explained everything, somethings I needed him to repeat the explanation and he did so without rolling his eyes or acting impatient or making me feel stupid. Everyone I dealt with at Tufankjian was pleasant and polite. There wasn't any high pressure selling and no pressure to purchase warranties, alarms, etc. Everything was explained in detail and left up to me to decide whether or not I wanted to purchase an item. I would definetly absolutely recommend this dealership. More

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My girlfriend recently purchased a 2011 Camry from Toyota of Braintree, and I have to say I was thoroughly impressed with this dealership. From the impressive new facility, to the terrific vehicle demonstrat of Braintree, and I have to say I was thoroughly impressed with this dealership. From the impressive new facility, to the terrific vehicle demonstration, to the straightforwardness of the offer, I highly reccomend Toyota of Braintree to anyone looking for a New or Used Toyota. More

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After doing research on the web, my husband and I came across the great deal that toyota was offering. My husband called and spoke with Bob initially. He was impressed on how Bob spoke to him, instead of across the great deal that toyota was offering. My husband called and spoke with Bob initially. He was impressed on how Bob spoke to him, instead of speaking at him. We got to the dealership and was introduced to Gail. From there we just had a pleasant experience. Also working with Jessica on the financing end was easy and great. Overall, we would recommend this dealership to anyone. Thank you. More

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