Bob Horn

I recently took my C300 in for Service B, a general service. I had no complaints except for an issue with the battery, which they replaced along with completing the service. After returning home, I par service. I had no complaints except for an issue with the battery, which they replaced along with completing the service. After returning home, I parked the car and didn’t start it for 2–3 days. When I finally started it, I heard a loud, strange noise that I had never heard before. If there had been any issues prior to the service, the service center should have identified and mentioned them as part of their inspection. This suggests everything was fine when I brought the car in, and they might have caused the issue during the service. When I called the service center to report the noise, they immediately denied any responsibility. I scheduled another appointment and dropped the car off for further inspection. After two days, they informed me that the noise was caused by a faulty blower, which needed to be replaced at a cost of around $1,000. I wasn’t prepared to pay for this because it wasn’t an issue when I initially brought the car in. I requested they return my car in the same condition as when I dropped it off. Instead, they started negotiating and offering discounts on the repair. I ultimately had to pay for something I didn’t plan for and believe wasn’t my fault. I’m very disappointed with their service and don’t recommend this kind of experience to anyone. More

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Excellent Chris Walker is an awesome salesman and even went the extra by going out to program our garage door open. He is like family. We love him. Chris Walker is an awesome salesman and even went the extra by going out to program our garage door open. He is like family. We love him. More

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Purchased E350 from Chris Walker Found the right E350 at the right price and all with a fantastic unlimited mile warranty! Thanks to Chris Walker and his being patient as we sorted t Found the right E350 at the right price and all with a fantastic unlimited mile warranty! Thanks to Chris Walker and his being patient as we sorted thru the inventory. Service is great and they always go the extra mile to make sure my wife and I never miss beat delivering the cars to our door if needed. Thanks to the whole Mercedes of Cincinnati team! More

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great sales experience Zach Glutz was the most professional car sales associate we ever dealt with! He spent time with us going over all the features and options of the veh Zach Glutz was the most professional car sales associate we ever dealt with! He spent time with us going over all the features and options of the vehicle, followed up with us after our initial visit, as well as after we purchased the car! A truly positive buying experience at Mercedes Benz Cincinnati! Thanks so much Zach ! More

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Another Awesome Exprience ! Once again Zach Glutz provided exceptional service. Zach assured all of my questions and concerns were addressed. He even called me prior to his de Once again Zach Glutz provided exceptional service. Zach assured all of my questions and concerns were addressed. He even called me prior to his departure for vacation to make sure I had no concerns. He called me again upon his returned, talk about customer service. I love the personal touch! This is my second vehicle purchase from Mercedes Benz of Cincinnati. The entire staff is to be commended for always providing superior quality service. I love my new 2015 GLA 250. More

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2nd time around. From Service to buying a car, I cannot say enough about the people at Mercedes of Cincinnati. Bob Horn has taken care of all our service needs for ma From Service to buying a car, I cannot say enough about the people at Mercedes of Cincinnati. Bob Horn has taken care of all our service needs for many years. Jordan Moore is one of the best salesmen I have ever dealt with, very professional, he is someone you can trust. very quick to respond and take action when needed. Jennifer Jurgen told us she would find us a car and she of course did.. Only place to shop if you want great service... More

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Straight forward dealing and top-notch sales experience We bought a certified used Mercedes and the experience was exceptional. Our sales person was straightforward and personable. He also provided a high We bought a certified used Mercedes and the experience was exceptional. Our sales person was straightforward and personable. He also provided a high level of service by locating just the car we were looking for. We also have dealt with the service department and it is excellent. The combination of an top notch sales experience and a reliable, effective service department makes this dealership at the top of my list. More

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Very easy to work with Everyone I met at Mercedes of Cincinnati was friendly and helpful. The ordering and purchasing process were easy, quick, and fun. And communications Everyone I met at Mercedes of Cincinnati was friendly and helpful. The ordering and purchasing process were easy, quick, and fun. And communications were timely. More

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Excellent Buying and Service Experience Friendly, efficient, low pressure, professional salesmanship. Communication is excellent. Follow-up is always timely. Service experiences in the pa Friendly, efficient, low pressure, professional salesmanship. Communication is excellent. Follow-up is always timely. Service experiences in the past also influenced my decision to remain a Mercedes Customer. Service is always accommodating and resolves issues professionally and timely. More

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AEL Three Times a Charm I recently took delivery of my third Mercedes Benz from this dealership. I still have all three. I have been dealing with Mercedes Of Cincinnati for 1 I recently took delivery of my third Mercedes Benz from this dealership. I still have all three. I have been dealing with Mercedes Of Cincinnati for 10 years and have found them to exceed my expectations in all areas. From sales to delivery to service to accessories they are extremely professional. The staff at this dealership is very friendly and knowledgeable ! I would highly recommend this dealership, they are very thorough and consistent. AAA+++ More

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