Bob Johnston | Page 2

Excellent Service department is excellent the other people that work there I have no problem at all their own friendly willing to talk to you about anything a Service department is excellent the other people that work there I have no problem at all their own friendly willing to talk to you about anything and make sure that everything is right like like I said I've been dealing with these people since 2004 More

by tuttlefish Verified Customer Verified Customer

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My Sonata Hybrid The many other questions covered the entire buying experience. I have nothing additional to volunteer, or discuss, The overall process was as noted - The many other questions covered the entire buying experience. I have nothing additional to volunteer, or discuss, The overall process was as noted - excellent! This section should be voluntary! More

by jimhaleydrv Verified Customer Verified Customer

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A satisfied customer #1 Cochran has been, for my family, a great place to purchase and maintain our vehicles. Friendly and professional individuals make it an enjoyable ex #1 Cochran has been, for my family, a great place to purchase and maintain our vehicles. Friendly and professional individuals make it an enjoyable experience, no matter if it is sales or service. Individuals such as Bruce Turner, Bob Johnston and Rex Sutton exude trust and honesty. They are "winners." More

by Vic Maccarelli Verified Customer Verified Customer

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Never Again NEVER AGAIN On 12/03/15, I received a phone call from #1 Cochran Service Center. I was told that my 2011 Hyundai Sonata was ready for pick up. For NEVER AGAIN On 12/03/15, I received a phone call from #1 Cochran Service Center. I was told that my 2011 Hyundai Sonata was ready for pick up. For over 5 hours, my 2011 Hyundai Sonata was in the custody of #1 Cochran service advisors, Monroeville, PA. I was SURPRISED to find out that no maintenance was performed on my vehicle, "no oil change and no wiring harness replacement." When I arrived to pick up my vehicle from #1 Cochran Service Center, service advisors (Johnston, Sutton and Williams)ignored me for over 5 minutes. The (3) service advisors must have mistaken me for the Invisible Man. The (3) men acted as thou I was not there. About (10) minutes later, I was shock to find out that no one changed the oil in my vehicle. My tail lights on my Sonata were still out and not working. NOTE…A service advisor (W. Casteel) left a message on my machine telling me that my vehicle was done and ready for pick it up. When I later found out that nothing was done to my vehicle, I immediately went to the service manager for help. The service manager had a tech bring my vehicle back into the garage. Two hours later, I left out of #1 Cochran with an oil change, new wiring harness and a freaking headache. NOTE... I wrote #1 Cochran's owner about my horrible experience. He has yet to get back with me.. "Never Again" will I step foot in this Hyundai Dealership. "Never Again" More

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Great Service Experience! I was in for my first oil change on my 2014 Hyundai Elantra and it could not have been more simple. They took me right away and the wait was only abou I was in for my first oil change on my 2014 Hyundai Elantra and it could not have been more simple. They took me right away and the wait was only about 30 minutes. The service guys were very friendly! More

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Excellent car buying experience Just purchased my third Sonata from Bruce Turner. The dreaded buying experience was totally not as I expected. Bruce was very professional, knowledgea Just purchased my third Sonata from Bruce Turner. The dreaded buying experience was totally not as I expected. Bruce was very professional, knowledgeable, thorough and most of all not pushy. Little negotiation was necessary to achieve satisfaction. I will certainly buy my next car at Cochran. More

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After owning my Hyundai XG350 for over 10 yrs. I had a transmission problem. The warranty was expired and the age of the car (even though in great appearance condition inside and out with only 66,000 mil transmission problem. The warranty was expired and the age of the car (even though in great appearance condition inside and out with only 66,000 miles - it was still an old car. Conner in service, ever so gently gave me the not so good news - transmission. We realized it was not worth the money to replace or repair in a car that old. Time to shop. I returned to Hyundai sales as I had such wonderful luck and just loved my XG350. I didn't want to not continue to have service with the guys in the service department that always treated me with kindness and respect. I shopped (a woman alone) for my new car. My husband was in S.C. golfing and gave me the green light to pick out a car. Bruce Turner was extremely knowlegeable about the cars I was interested in and drove. He treated me with respect and courtesy. It was an easy car buying experience. Being a woman buying a car alone never really mattered. Same with service over the years. I went right back to where I previously purchased because it was the only place I wanted to go. The Tucson AWD was the perfect fit for me. P.S. My husband drove it before we signed the papers and he was very pleased also. The car fit, the sales staff fit and the service team fits as well. It is all good! Bonnie & Skip Goff More

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I absolutely recommend this dealership. I was bringing my original Sonata here for several years and have always had great service. Never any pressure to have work done on the car that was not necessary. Y original Sonata here for several years and have always had great service. Never any pressure to have work done on the car that was not necessary. Yesterday I decided to look for a new car. I made an appointment with the Sales Manager, who greeted me and introduced me to the Sales Agent who would be assisting me in my search. We talked about what type of vehilce and the features that I was looking for in that vehicle. He checked the inventory sheets and asked if I wanted to go look at a few cars or run some numbers. We ran some numbers and I was extremely happy. I got a great value for my trade in. He explained all of the rebates that were available, how my trade in was appraised and showed me the final price of the cars that we had chosen. We picked one for a test drive and it was sold. Going through financing was easy, and when it was all done, I drove out in a new car, I had put down less money than I had planned, and I have a lower monthly payment than I had anticipated. . More

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service was performed in a timely maner and very friendly staff. I was pleased with service performed.I would take my car to this dealership again if need arose. staff. I was pleased with service performed.I would take my car to this dealership again if need arose. More

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I was told by Bob last week to just bring my other Hyundai in to have the tire pressure light taken care of. Connor put pressure in all the tires and I was on my way in 5 minutes. GREAT SERVICE. Hyundai in to have the tire pressure light taken care of. Connor put pressure in all the tires and I was on my way in 5 minutes. GREAT SERVICE. More

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