Bob Johnston | Page 3

My service visit was for a Recall Campaign, #113, which involved inspecting and corrosion protection coating of the Rear Crossmembers of a 2006 Hyundai Sonata. My service experience was excellent, as it ha involved inspecting and corrosion protection coating of the Rear Crossmembers of a 2006 Hyundai Sonata. My service experience was excellent, as it has always been from this dealer, #1 Cochran Hyundai of Monroeville. The service personnel are friendly, informative and knowledgeable. The #1 Cochran Team at Hyundai of Monroeville makes it a pleasure to have your car serviced. The Service Techs are top rate and are available for questions or concerns for those customers who feel the need for contact beyond the Service Writeup Desk. A very open feel at this dealership. One that many others in the business should model or follow. More

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I never have any problem getting an appointment that meshes with my schedule. All staff with whom I have worked are friendly as well as knowledgeable. On this recent visit, a I was leaving, I ran into meshes with my schedule. All staff with whom I have worked are friendly as well as knowledgeable. On this recent visit, a I was leaving, I ran into Corey, the person who sold me the vehicle. I mentioned I had just changed to a new mobile phone and even though he was on his way to doing something else, he stopped and took the time to pair the phone with my radio. Thanks, Corey! More

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Bob Johnson goes out of his way to help me with all my questions and service needs that keep my car up to speed all the time. questions and service needs that keep my car up to speed all the time. More

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Seems that they book multiple people at one time and I end up waiting 1-1/2 hours or longer for my car to be ready (for simple things like oil change, inspection, tire rotation). Would appreciate it when end up waiting 1-1/2 hours or longer for my car to be ready (for simple things like oil change, inspection, tire rotation). Would appreciate it when I make a 7:00 a.m. appointment, my car is taken in and work is started on it at that time. I ended up late for work. I had asked for a tire rotation on this service time and after I left I noticed it wasn't listed on the service bill. Not sure if it was because they recommend my car be aligned or if they missed it on the request. Faster service time is definitely something they should look into. Thank you. More

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Taking my car for Service at Cochran Hyundai is always a pleasant experience, from appointment setting to the completion of the service. Friendly and knowledgeable employees. Fair Prices and Nice People. pleasant experience, from appointment setting to the completion of the service. Friendly and knowledgeable employees. Fair Prices and Nice People. More

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I was there for a recall on my vehicle, which they said would take about an hour, and an oil change. There were several vehicles ahead of me when I arrived so I fully expected to be there longer. I was p would take about an hour, and an oil change. There were several vehicles ahead of me when I arrived so I fully expected to be there longer. I was pleasantly surprised when my vehicle was done within an hour. More

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This was my first service on my 2012 Santa Fe, a simple Pa. State Inspection and tire rotation. I was greeted warmly by Bob Johnston who, after we exchanged paperwork, escorted me to the customer lounge wh Pa. State Inspection and tire rotation. I was greeted warmly by Bob Johnston who, after we exchanged paperwork, escorted me to the customer lounge where I had my choice of TV, Magazines, coffee and comfortable seating. In less than an hour Bob retrieved me and presented my with the bill, lower than the online estimate. I was very pleased with both the cost and quick service. In my freshly washed car, I found a note from the technician who serviced my car, Josh Taylor, thanking me for my business and hoping I was pleased with the work he'd performed. Clearly these people want to make sure their customers are satisfied. I have dealt with #1 Cochran since 2002 when I bought a new Saturn from them. Over that time they have striven to take good care of me and my cars. They have earned my trust. More

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The guys that work in the service department at #1 Cochran Hyundai are absolutely wonderful to deal with. They are friendly when you walk in the door, take time to talk with you regarding any concern Cochran Hyundai are absolutely wonderful to deal with. They are friendly when you walk in the door, take time to talk with you regarding any concerns, and are prompt when returning phone calls or need to get in touch with you to assess any current situation you vehicle may be under. Connor, Rex, and Bob are tremendous assets to the #1 Cochran organization and are, by far, the best service team I have dealt with at any dealership in the area. Keep up the great work guys! More

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service performed correctly and quickly.When appointment was made I was told that car had to be left off.But service department was able to work me in without leaving and coming back . was made I was told that car had to be left off.But service department was able to work me in without leaving and coming back . More

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I am completely satisfied with the service I received at the Cochran Hyundai dealership in Monroeville. I took my Tucson in for the auto butler service, oil change and tire rotation. Wayne Casteel was the the Cochran Hyundai dealership in Monroeville. I took my Tucson in for the auto butler service, oil change and tire rotation. Wayne Casteel was the service advisor for my appointment and I am always so impressed with him. He went over the services I was scheduled for and then got my car in immediately. He checked in with me and recommended a fuel induction service be done to keep the intake clean and free from carbon build up. He was extremely friendly and informative in explaining the benefits of the service in a way that was easy to understand and so I opted to have it done. I must mention that Wayne was also the service advisor for my previous appointment and he informed me that I was in need of having my tires replaced at that time. I was hesitant at first because I have always been shocked by the price of tires at a dealership. However, Wayne quoted me a price for 4 mid-grade tires that was almost $200 less than I had spent on the same grade tires at a chain store. I trust Wayne's professional opinion and I am always comfortable and confident with the services he recommends and provides. Everyone in the service department is very friendly and helpful. When I couldn't find where my car had been parked after the services were completed, Bob Johnston walked around the lot, found my car and backed it right up to the service door for me. It's nice to have a team of service advisors and technicians that treat me more like a friend than a customer. I appreciate all they do and they deserve to be recognized and rewarded for all their hard work. Thank You! More

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