Bob Parr | Page 87

Air Conditioner left un-repaired after 5 appointments My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation fr My experience began in April 2020 when the air conditioning in my 2014 Mazda 6 stopped blowing cold air. I visited for Service via a recommendation from a friend, and was quoted $1,500 to repair a few parts that would resolve the issue, and would allow for cold air. Knowing that my vehicle was a few years old and would have an additionally lowered value towards a trade in with no AC ($5,000) I decided to proceed with the repair. The AC remained cold for about 3 weeks, then slowly began to get hot again. Using an infrared thermometer I checked my AC daily, and the repaired 30 degree AC slowly shifted up to 140 degrees. I returned for a second appointment in May, where they repaired a few additional pieces. I then went through a pattern where the AC would remain cold for about 2 weeks, I’d bring it back in and have a few more random things replaced which would last about 2 weeks, then I’d have to bring it back in. All over the course of 4 months, 5 appointments, countless Ubers back and forth, and weeks where I was simply left without a car. My final visit was with Bob at the end of July, and after describing the recurring issues and how this would be my fifth visit, he waved his hands over my blowing AC and said “this doesn’t feel that hot”. Leading me to feel he didn’t find my recurring issue valid. My vehicle was in for about one week when I called for an update, and Bob let me know it hadn’t even been looked at yet. I finally believed there wouldn’t be a solution to my issue, and my $1,500 “investment” towards a repair would be wasted. After speaking with a few Managers, Gabe (who I see listed here under Sales, not Management) and Aryssa (not listed) regarding my situation, their provided options were to trade my vehicle in at $5,000 for something new, or complete another repair of $4,000 in addition to the original $1,500. Which at $5,5000 of repairs, I could’ve just traded in from the beginning and saved 4 months of appointments. I decided to accept my loss, and picked up my vehicle. My expectations for Service were never based on immediate solutions or a perfect experience, and I understood that there could be revisits to accurately find the issue. However, the repeated visits with weeks of waiting, and the disconnect between a solution and what seemed to be an endless cycle of repairing “random parts and hoping it sticks” is unacceptable. And to be left with 4 months of wasted time, $1,500 gone, and an air conditioner that still doesn’t work is an experience I hope no one else has to undergo. Conveniently enough, the link for feedback I was sent from my final visit was no longer valid as I went to write this review. Thankfully I had 4 previous appointments with links to utilize. More

by jessezavada Verified Customer Verified Customer

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We worked with bob in services and he did an amazing job getting us a great deal! He took the stress off of our shoulders when we were right on money. We can’t compliment him enough! We will definitely brin getting us a great deal! He took the stress off of our shoulders when we were right on money. We can’t compliment him enough! We will definitely bring our future business to the dealership because of him! More

by katie.king Verified Customer Verified Customer

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They told me 2 hours took 4 They did all 4 tires and They told me 2 hours took 4 They did all 4 tires and scratch and left paste in my rims. When I went to pay it was 20 dollars more then told did not They told me 2 hours took 4 They did all 4 tires and scratch and left paste in my rims. When I went to pay it was 20 dollars more then told did not want to use my reward card. Not happy More

by azucar225 Verified Customer Verified Customer

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Great service. Even though Bob was not my assigned service coordinator, he took me on and completed my service as quickly as possible. They continue to be the only dealership for servicing my vehicles service coordinator, he took me on and completed my service as quickly as possible. They continue to be the only dealership for servicing my vehicles. Thanks. More

by stevemcconn Verified Customer Verified Customer

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