Bob Savadge | Page 3

They screwed me I traded a vehicle in decemeber 2020 and they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I' they were supposed to be pay it off and here I am having to make two car payments because they have yet to pay off the vehicle that was traded in. I'd suggest finding another dealership before dealing with them More

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Sneaky Service My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replac My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replaced and they didn't have. Since we were stuck here I had called other dealerships for the part in which the KIA should have done to source the part. I found multiple other KIA dealers with the part and they were all cheaper than this dealership was going to charger me for it. On top of this I found that the fuse inside the Safety Plug could be order and was only a $25 fuse (priced at another dealer) and not the entire safety plug they told us we need to replaced. They is a bulletin from KIA stating this for the vehicle. FROM KIA itself!!!! I will never trust this place with any vehicle. We brought our vehicle here for this expert KIA service and got shade tree mechanic, part changer service. More

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Superb Service! I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia loca I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia locations. Once I moved to NC my neighbor referred me to Kia of Gastonia. Once I got there I was greeted by Morris the service manager. Morris was legitimately concerned about the issues I had been having and assured me he would personally ensure my vehicle was taken care of. Turns out I had an electrical short from a wire that was worn down and it took them some effort to find it. After my vehicle was serviced by Morris and his team, I have had no problems. Those guys are highly professional and they truly care. As long as I have this vehicle I will continue taking it to Kia of Gastonia because I know it will be done right and I won't get the run around like I seemed to get at other dealerships where I didn't actually purchase the vehicle. If you live in the area I urge you to go see Morris and his team because they are first class! More

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Bad experience No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. No comuncation and very poor on trying to get you in a car I will never go back or send some one to get a car from. More

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Not happy!! Took my 2010 rio to be inspected and they failed it because they said it had cracks in the power steering belt. Called the dmv inspector and had him l Took my 2010 rio to be inspected and they failed it because they said it had cracks in the power steering belt. Called the dmv inspector and had him look at it and he said it was fine. He sent us back to Kia of Gastonia and again failed it! They then called the dmv inspector to come down just to tell him they weren't going to pass it! What it amounted to they wanted is to spend $150 for a belt I didn't need! I will never takes car back nor will I shop there again!! More

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Myself and my husband were looking for a specific SUV and although we are very impressed with the Kia Lineup, we needed an SUV that had a couple of different needs then what the Kia Line offers, and the othe although we are very impressed with the Kia Lineup, we needed an SUV that had a couple of different needs then what the Kia Line offers, and the other part was that we are on a budget and needed to find something in our price range, and the staff went above and beyond to make us feel very comfortable and in a family friendly environment. We can't be more pleased with the purchase process, the staff, the vehicle, and the personal attention we were given by everyone at Kia of Gastonia !!!! If you are looking for a New or Pre-Owned vehicle of any kind at all, give Kia Of Gastonia an opportunity to earn your business. The biggest thing for us in the whole buying process was the fact that Kia Of Gastonia is under new Family Owned and Operated Ownership, and not a big Corporate Company who does not care about their customers, nor their employee's, to the big Corporations they are more concerned about selling someone a car anyway they can and not about treating them as they would want to be treated, and the employee's at Kia Of Gastonia know who you are by name whenever you come in whether it be for scheduled maintenance, or just to stop by to purchase an accessory. I just can't say enough about how awesome the entire staff at Kia Of Gastonia treated us, and knowing that the dealership is now Family Owned and Operated has made our dealings with them the absolute best experience we have ever had in regards to an Automobile Dealership!!! Thank you to everyone at Kia Of Gastonia !!!!! More

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