Bob Spurgeon | Page 2

Dan Bembas is a top notch person. Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honest Dan has gone out of his way to make my service experience easy. Very informative, communicates well and professional all the way. He is an honesty and straight forward approach has been a great experience. He an asset to Surburban Honda, More

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Suburban Honda has always been a great choice for service and looking at new vehicles. It was an easy decision to go with them and I had a good experience all around. Bob knew my history and helped with trad and looking at new vehicles. It was an easy decision to go with them and I had a good experience all around. Bob knew my history and helped with trading in my vehicle while Andrew made the buying of a new HR-V very easy and convenient for me! More

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Coming here for 22 years and never disappointed. Amazing service and sales staff very friendly, helpful and knowledgeable Amazing service and sales staff very friendly, helpful and knowledgeable More

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I had an agreement with my excellent salesperson that the price of the vehicle will be MSRP (full sticker) with no dealer add-ons.. Then his manager nixed the idea and wanted $1500 more. After writing a GO price of the vehicle will be MSRP (full sticker) with no dealer add-ons.. Then his manager nixed the idea and wanted $1500 more. After writing a GOOGLE review of this experience, the owner responded by asking me to contact them to "turn things around" . The salesperson then tells me it was an automated reply and nothing has changed. More

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I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on. More

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Sam was so fun and easy to work with. We had a minor problem a couple of days after the sale and Sam took care of it. The service department also took very good care of me. I have neve We had a minor problem a couple of days after the sale and Sam took care of it. The service department also took very good care of me. I have never purchased a Honda in my life (this purchase was a pre-owned Ford) but I will consider Honda in my next purchase. Thank you to Sam. I will be a repeat customer. More

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Throughout my whole experience, Sam listened. . This was the most important to me, someone who listens to what I wanted in a car.. He helped me understand everything and still is helping.. which I . This was the most important to me, someone who listens to what I wanted in a car.. He helped me understand everything and still is helping.. which I appreciate so much. Sam is a hard working team member and I wouldn’t hesitate to buy another car through him or Hesitate recommending him to anyone! Overall, I give him 10 stars😌 More

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Karl is a true professional in his field. He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks ag He goes beyond the necessary to not only please his customers but to WOW them! I stand a testament to his outstanding customer interaction. Thanks again, Karl!! More

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I have been going to this Honda dealership for service on my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and the Honda recommended maintenance, paying the extra for the dealership warranty. So, I have spent thousands of dollars repairing my vehicle that is now not worth that. In 2019, it was recommended by Honda to change my spark plugs and some other items on the car. I follow through with most of their recommendations that time. In July 2021, there was another recommendation to change a spark plug and coil (#2), which I reluctantly did. In January 2022, spark plug and coil (#2) blew up in my car. This was within the 12 month and 12,000 mile warranty. The spark plug and coil that they replaced a few months prior blew out again. This totals to about $1600 on spark plugs and this spark plug issue. . . The warranty was not honored as the service manager, citing that the thread on the spark plug is what broke, not the parts replaced. A costly repair that they won't warranty likely caused by the labor on the previous repair that they won't warranty, makes me doubt the Suburban brand all together. Why pay extra for dealership repairs from Suburban Honda if they do not honor their warranty? Thank you for the loner car on Day 2 and Day 3 much appreciated, but not having a car available on Day 1 was rough but understandable. More

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Patrick Wilson and Bob Spurgeon were very helpful to me at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before t at service. They both provided A+ service! My sensors on my Honda Accord were not working properly. I called Bob on Friday around 5:30 pm, before they were closed for the day. I got his voicemail, and left a message, and he called me 2 minutes later and set up an appointment on Monday. When I arrived Monday, Patrick took care of me, and as soon as I got the diagnostic about my car, he explained everything thoroughly. He made sure I got a complementary ride home as they needed a part to be ordered, and were going to be able to get to it the next morning. As soon as the job was done, Patrick called me and even offered to have my car delivered to my house if more convenient for me. I was able to get a ride, and picked up the car in person, and I personally thanked Patrick and Bob in person for their help. Going forward I know that for oil changes, or any other maintenance issues for my car, I will be coming back to Suburban Honda for all my service. They made me feel very important, and my customer experience was top notch! I highly recommend them to anyone! More

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