Bob Staffeld | Page 2

Great sustomer service, helpful employees at this dealership and easy to trade in my lease without all the hassle. dealership and easy to trade in my lease without all the hassle. More

by DIVY526 Verified Customer Verified Customer

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This review is for the service center, not sales. I made an appointment over the phone for my CRV. The guy on the phone was very nice. The man who spoke with me at the desk, however, was extremely ** I made an appointment over the phone for my CRV. The guy on the phone was very nice. The man who spoke with me at the desk, however, was extremely **condescending** --treating me like a "dumb female" who surely doesn't know her car. Also, as I waited in the lounge for my car, I saw him treat an elderly couple the same way. He was extremely rude to customers. I wonder if he really wants his job. As a result, I took my business elsewhere. More

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Great service and customer is always treated with respect. Prices are competitive. I’ve been a happy Gustman customer for over thirty years. respect. Prices are competitive. I’ve been a happy Gustman customer for over thirty years. More

by RJDAMELIO Verified Customer Verified Customer

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They were friendly and helped us find the car we wanted. Jon found a car he could change from a loaner to certified used so we could get into the vehicle we wanted sooner since most new cars were months out Jon found a car he could change from a loaner to certified used so we could get into the vehicle we wanted sooner since most new cars were months out for what we were looking for. More

by AMYDUMKE Verified Customer Verified Customer

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Trustworthy, efficient, accommodating, friendly, our favorite dealership! They have bent over backwards several times for us when we were in a pinch! favorite dealership! They have bent over backwards several times for us when we were in a pinch! More

by Labenoit Verified Customer Verified Customer

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Gustman has done nothing but provide me with thorough, quality service. Sales, parts, and service members have always been great. Everyone is super friendly and helpful. I have bought 2 vehicles from Gust quality service. Sales, parts, and service members have always been great. Everyone is super friendly and helpful. I have bought 2 vehicles from Gustman, specifically the wonderful Richard P., and I will continue to give my business to Gustman for the foreseeable future. More

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The dealership was friendly and helpful. They answered all the questions I had and were very knowledgeable about their product. I know they will be even more helpful in the future. all the questions I had and were very knowledgeable about their product. I know they will be even more helpful in the future. More

by JESHEPPARD Verified Customer Verified Customer

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Thank you to Tim Goeckermam and Tony Nagel in sales and Bob Staffeld in service for all your help in getting us back to Janesville. Our Honda Accord developed some issues while in Appleton. They listene Bob Staffeld in service for all your help in getting us back to Janesville. Our Honda Accord developed some issues while in Appleton. They listened to our plight and took action to put us in a loaner car. The service department was helpful in repairing the car correctly and promptly. More

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Capless gas cap issues Had to get my capless gas cap fixed twice on my Civic because it would freeze after a car wash. The guys at Gustman got me in there and took care of i Had to get my capless gas cap fixed twice on my Civic because it would freeze after a car wash. The guys at Gustman got me in there and took care of it within 45 minutes. Pleasant staff and willing to fix things promptly. I recommend this dealership to everyone in the sales are as well. Hondas are the way to go! More

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Outstanding Support All Around I've purchased my last 4 Hondas from Gustman Honda in Appleton and have had an outstanding experience with each purchase. The sales associate that I I've purchased my last 4 Hondas from Gustman Honda in Appleton and have had an outstanding experience with each purchase. The sales associate that I absolutely enjoy working with is Dan Schell. I've worked with him over the past 14 years and every time I compare the pricing from Van's Honda in Green Bay and Bergstrom Honda in Oshkosh, I've found that my best value is from Dan at Gustman's. Also, the environment at Gustman's is great since I can go into the dealership anytime I want to and just walk around all of the vehicles on the lot and no one comes and tries to sell me a car because they know I'm Dan's customer. When I want to seriously consider making a purchase, I work with Dan and it's very efficient with no pressure. I also enjoy working with Scott Guyette and his service department. Granted I know that I know that I'm probably spending a little more for service work than what I could if I took it to a neighborhood garage but my experience is that the work that is needed on the vehicle is done right the first time which is what I need every time. More

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