Bob Tucker | Page 3

Over the TOP to Please The nicest part of buying our new car was working with Bob Tucker and Robert Paredes. Both were gentlemen and answered my many questions. I usually ha The nicest part of buying our new car was working with Bob Tucker and Robert Paredes. Both were gentlemen and answered my many questions. I usually have a knot in my stomach when I deal with car sales men, but these gentlemen made it no stress and even a fun experience. I love my new car, and will always recommend this dealership. Wanda Bustamante More

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A dream come true! We scoured the country for a 2014 Toyota FJ, Ultimate edition, and Olathe Toyota made our dream come true. Bob Tucker was fantastic and keep me inform We scoured the country for a 2014 Toyota FJ, Ultimate edition, and Olathe Toyota made our dream come true. Bob Tucker was fantastic and keep me informed during the entire process. I would highly recommend Bob and the rest of the staff at Olathe Toyota. More

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I cannot think of anything to even question!!! I will not make this review too wordy, just short and to the point. My wife and I had been looking for a newer model SUV, and I did an area search on I will not make this review too wordy, just short and to the point. My wife and I had been looking for a newer model SUV, and I did an area search on GMC Acadia's. I found three within a couple of miles in Olathe and sent out emails to the different sales lots. Bob Tucker emailed me back in a short time and basically gave me the impression that he was there if I had any questions, however, he was not pushy. Since I graduated college, and was in the military, I think this is the 15th automobile I have purchased. Usually I hate even going onto a lot because of the people standing out front and coming straight up to me. Then when I finally decide on a car, and start talking about price, there is always that awkward haggle time when the salesperson says, "let me run this by my manager!" And then the "numbers game" begins. That was not the case this time. Mr. Tucker emailed me. I answered back with any questions I had. I proposed the financial part to him over the phone and email. He responded quickly. The next day my wife went in for a test drive and took the car in that would be used for trade-in. She was home within an hour. The reason that I was impressed with this is simple. I trusted the fact that she went by herself and was not hounded about the 'sale'. She went in for the test drive, and she came home and mentioned how nice it was to not have someone pressuring her about the sale. Another selling factor was based on the year and low mileage, the GMC qualified for the lifetime warranty. Usually when dealers try to upsale you into one of their warranties, it adds on the extra $1200 or so. With Olathe Toyota, it was included in the price, giving just that much more peace of mind. Granted I read other reviews of people complaining of the warranty, but I just have to say, it's not hard to keep your receipts and also make sure you know what exactly is covered under the lifetime warranty before bashing on it. The next step was calling my bank, and getting preapproved, and letting Mr. Tucker know how high I could go on price. He simply said, "Let me run that by my manager. It sounds fair." Within a short time I had a response that our price agreed upon was good to go. At that point, all I really had to do was run the check by the dealership, do a short amount of paperwork, turn in my trade, grab the new keys and drive home. I know this is probably a unique situation doing everything over the internet, but it was very convenient for my family and there was really no stress involved, and we didn't waste two or three hours haggling at the dealership. With my wife and me working long hours and having to split the visit for the test drive/payment, Mr. Tucker and the staff at Olathe Toyota made what is normally a bad experience, a VERY GOOD ONE. Like I mentioned above, this is about my 15th car in 25 years, and this by far is the most pleasant experience which in turn, makes the care even more enjoyable. I never felt like I was made a false promise, lied to, or pressured. He even offered to come in on part of a day off to make sure everything went smoothly. I will definitely return to Olathe Toyota in a couple years when my next car hits 100K to get an update. Semper Fidelis, Mr. Tucker! WjB More

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I am a repeat customer and will only do business at Olathe Toyota with Bob Tucker. This is the fourth vehicle we have purchased from Bob at Olathe Toyota. love them. They take good care of their cus Olathe Toyota with Bob Tucker. This is the fourth vehicle we have purchased from Bob at Olathe Toyota. love them. They take good care of their customers and are fairly priced. Their service department is also wonderful. We will be returning in two years to purchase a Highlander from Bob. More

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I was referred to Bob Tucker from a close friend because of their great experience with him. I submitted my application and not even 10 min after I received a call from Brett Garcia. Brett was AWESOME! He h of their great experience with him. I submitted my application and not even 10 min after I received a call from Brett Garcia. Brett was AWESOME! He had wonderful customer service and made me feel like I was in good hands immediately. I told Brett that I had a personal reference to work with Bob which his immediate response was telling me wonderful things about his co-worker! (It was comforting to hear the staff saying kind things about each other, you don't get that very often) Even though I would be working with Bob, Brett still offered his assistance if I needed him for anything and to not hesitate to contact him if I had a question etc. Now that's CUSTOMER SERVICE at its finest. So Thank you Brett! After speaking with Brett, Bob contacted me immediately after. Bob, made me feel like my business was of value and I was in good hands! It's so hard to go car shopping as a single woman at some of these car dealerships around this area. You wouldn't believe "the deals" other dealerships I went to prior Olathe Toyota that treated me like I was not knowledgeable and they could take me for every last penny. Little did they know, I use to work for AutoTrader and have incredible connections and knowledge. So thankfully, I knew better. I can't even explain how Bob made me feel. I felt like he had me under his wing and I never felt like I would have to worry about what kind of deal I was going to get, I knew Bob would give me an incredible deal. Kinda like if he was my own dad, helping me buy a car. There was no way he was going to let me leave the lot without a deal that I could be proud of and a Car I was excited about! Bob, had constant communication with me and anytime I had a question he was always available and his response time was like none other! I would email him at 1:22pm and I had a response at 1:23pm! How refreshing to know you are being cared for and valued! Olathe Toyota, you have some BEST in CLASS Customer service and the best employees a dealership could ask for. Keep these men close and never let them go! If anyone I know is looking for a car, my first response will be "GO TO OLATHE TOYOTA!" and I know whoever I refer they will be treated like family and will have an amazing experience. (which we all know car buying can be a nightmare and stressful) More

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We had a GREAT experience at Kenny Thomas Olathe Toyota! Working with Bob on an internet sale was perfect. We couldn't have asked for a better guy to work with. He was very matter-of-fact, made us feel re Working with Bob on an internet sale was perfect. We couldn't have asked for a better guy to work with. He was very matter-of-fact, made us feel relaxed and wasn't that pushy sales type that we've dealt with on other lots. We'll definitely recommend this dealership to others. Thanks again and I love my new Venza! More

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I have been home from the dealership for less than two hours and I have already recommended Olathe Toyota twice. Absolutely, the best experience ever! Bob was so approachable, respectful and honest. He ma hours and I have already recommended Olathe Toyota twice. Absolutely, the best experience ever! Bob was so approachable, respectful and honest. He made me feel like I was part of their family. More

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This dealership was very helpful. Bob was more than nice and worked hard to get me the car I wanted at the price I wanted to pay a month for it. He went out of his way to make sure I left happy and with the and worked hard to get me the car I wanted at the price I wanted to pay a month for it. He went out of his way to make sure I left happy and with the car I wanted. I have had to talk to Olathe Toyota a couples time since I bought the car and everyone has been so nice and helpful with every question I needed answered. I would reccommend Bob Tucker if you are going to buy a car of Olathe Toyota. More

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THEY CLOSELY MATCHED MY EXPECTATIONS NOT ONLY IN PRICE BUT IN FRIENDLINESS AND FINANCING. i WILL BE A REPEAT CUSTOMER! MR. THOMAS HIMSELF TALKED WITH US AND I CAN CLEARLY SEE WHY THEY ARE SO SUCCESSFUL. BUT IN FRIENDLINESS AND FINANCING. i WILL BE A REPEAT CUSTOMER! MR. THOMAS HIMSELF TALKED WITH US AND I CAN CLEARLY SEE WHY THEY ARE SO SUCCESSFUL. More

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Great experience. Bob worked with me on upgrading to a new Avalon for my wife and I did not come away disappointed. Minimal negotiations as I explained what I wanted and Bob made it happen. Would buy from new Avalon for my wife and I did not come away disappointed. Minimal negotiations as I explained what I wanted and Bob made it happen. Would buy from him again. More

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