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Bob Turner
Bob Turner, Service Advisor, Ewald's Venus Ford
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Bob Turner

Service Advisor

Ewald's Venus Ford

2727 E Layton Ave
Cudahy, WI 53110

Contact Me

I enjoy helping customer and providing them with the best possible experience.

Dealership Experience

10 yrs, 8 mos

Specialties & Trainings

Ford Certified

Languages Spoken

English English

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2 Reviews of Bob Turner

October 27, 2018

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"Horrilbe service"

- Bob Orlando

I was a service customer because of location. Every time I had my oil changed I would have to return within a day or two because the drip plan would come loose and drag to which I was told was a common problem with the Ford F150 . Then one day my check engine light came on at around 75000 miles they said I needed spark plugs so I gave them the go ahead to change them. While out of town my wife picked up the truck after arriving back home we left on vacation only to find out that the air no longer worked and the radio and back up camera would go in and out. After returning fro vacation I went back with my new problems which I didn't have prior to them working on the truck only to be asked why didn't I take someplace while on vacation. They did nothing to fix or correct the problems that incurred while the truck was in their procession. We will never return to them again. Happy to say we now deal with Braeger Ford.

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Recommend Dealer
No
Oct 30, 2018

Ewald's Venus Ford responded

Bob, thank you for your feedback. We're sorry to hear about your experience in our service department. After declined discounts to help rectify the situation, we hope that we can earn your business back again in the future.

October 25, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Pleasant experience"

- Escapee

Awesome! I put a new engine in an Escape from xxxx, had to have towed to Ewald to have computer reprogrammed. Bob, the service writer we worked with, is a "car guy". Sure beats going into a place and have a service writer put "clunk bang clink" noise and then pass the work order to a tech. Bob was attentive, kept me informed of what was going on, even attempted to introduce me to the tech doing the repair. Nice to see, I've been in the car biz myself in one facet or another for 40 plus years, and all to often I've seen service writer$ simply take your name and a rough outline of your complaint. Thanks again , Bob.......you rock!

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Recommend Dealer
Yes

Other Employees Tagged: Nick Harmon

Oct 26, 2018

Ewald's Venus Ford responded

Thank you for the great review! We're glad you had a good time working with Bob and Nick during your visit. We appreciate your business, and we look forward to seeing you again soon.

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