- Bob Orlando
I was a service customer because of location. Every time I had my oil changed I would have to return within a day or two because the drip plan would come loose and drag to which I was told was a common problem with the Ford F150 . Then one day my check engine light came on at around 75000 miles they said I needed spark plugs so I gave them the go ahead to change them. While out of town my wife picked up the truck after arriving back home we left on vacation only to find out that the air no longer worked and the radio and back up camera would go in and out. After returning fro vacation I went back with my new problems which I didn't have prior to them working on the truck only to be asked why didn't I take someplace while on vacation. They did nothing to fix or correct the problems that incurred while the truck was in their procession. We will never return to them again. Happy to say we now deal with Braeger Ford.
Awesome! I put a new engine in an Escape from xxxx, had to have towed to Ewald to have computer reprogrammed. Bob, the service writer we worked with, is a "car guy". Sure beats going into a place and have a service writer put "clunk bang clink" noise and then pass the work order to a tech. Bob was attentive, kept me informed of what was going on, even attempted to introduce me to the tech doing the repair. Nice to see, I've been in the car biz myself in one facet or another for 40 plus years, and all to often I've seen service writer$ simply take your name and a rough outline of your complaint. Thanks again , Bob.......you rock!