Bobby Eskey | Page 7

Columbia Ford Kia responded

Hi IDARYAN27! I am very sorry to hear about your subpar experience. I would like to gather some more information from you so we can arrange a satisfactory resolution to your concern. What about the servicing was not complete? Please give us a call so we can identify the proper things to discuss. Your username here makes it difficult to determine who you are and what you brought to us to service! Please call me at your convenience so I can help! Best, Mike Pahlas Columbia Ford KIA 860.228.2886

Columbia Ford Kia responded

We’re grateful for your positive review. It’s great to know our team delivered thorough service on your 2000 Ford Excursion. Thank you for recommending us to your friends. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re grateful you noticed the effort our service team put into your Kia Sportage Hybrid’s oil service. It’s great to hear you received excellent customer care and felt well looked after. If you need anything else, feel free to reach out to Bobby or Fernando. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for sharing how our service team stood out. We’re glad the staff made you feel valued during your visit. We appreciate you trusting us with your Ford Explorer. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for trusting us with your GMC Sierra 2500 service and for choosing us for all three of your vehicle purchases. It’s been our pleasure to support your automotive needs. We look forward to assisting you again in the future. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re pleased our team provided friendly and prompt service for your Kia Sportage. Bobby and the rest of our staff appreciate your continued trust and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re delighted to hear Bobby consistently delivers great service and thorough explanations for your Kia Sportage. We appreciate your trust and loyalty in bringing your vehicle to us. We look forward to assisting you again whenever you need. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for sharing your feedback. I’m sorry the experience left you feeling frustrated. During your visit, our technician and service advisor were unable to locate the locking lug nut key required to remove the wheels and perform the tire rotation. Our advisor even went out to the vehicle with you to try and locate it but unfortunately it could not be found at the time. Because of that, we proceeded with the oil change portion of the service. Afterward, you were able to locate the key and returned to the service desk. By that point the technician had already moved on to the next waiting appointment and the shop was in the middle of the lunch rotation. Our team did offer to bring the vehicle back in as soon as the technician became available, but we understand you preferred not to wait at that time and instead scheduled a return visit. We truly appreciate your patience and are happy to complete the tire rotation for you at no charge during your next visit. Please feel free to reach out if there is anything further we can do to assist. Thank you again for your feedback and for choosing us for your service needs. Best, Mike Pahlas Service Manager Columbia Ford KIA 860.228.2886

Columbia Ford Kia responded

Thank you for sharing your positive experience. We’re glad our friendly, professional staff delivered outstanding service on your Ford Explorer ST. Your recommendation means a lot and we look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re thrilled that your Kia Sportage service was swift and that our team made the visit easy. Your feedback about our service department’s helpfulness and on time work is greatly appreciated. Thank you for the five star review. Mike Pahlas Service Manager mpahlas@columbiaford.com