Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
252 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

252 Reviews

Write a Review

252 Reviews of Fernando Cruz

April 26, 2026

Dealership Rating
Employee Rating

Columbia ford came to my house to perform a software update on my F-150 for a recall notice from Ford. More

by dick456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2026

Dealership Rating
Employee Rating

Bob was very respectful to me and also thank me for my service in the military. There should be more people like Bob behind the counter. Bob was very helpful! Thank you. More

by bl65falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 22, 2026

Dealership Rating
Employee Rating

After a very bad experience with a small dealership my mind was very skeptical. Columbia put that all to rest. The dealership has been in business for many years. Everything was clean and tge employees se More

by toddcribby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Figueroa

April 22, 2026

Dealership Rating
Employee Rating

Service center is very friendly. They helped explain what had to be done in a timely manner More

by MMM040479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

April 21, 2026

Dealership Rating
Employee Rating

The vehicle is brought in for service due to the front, McPherson strut was not bolted on from prior service visit and almost fell off More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2026

Columbia Ford Kia responded

John, Thank you for bringing this to our attention. We are very concerned to hear about your experience, as the situation you’ve described involving a McPherson strut is extremely serious and not something we take lightly. First and foremost, we sincerely apologize for the concern and inconvenience this has caused. The safety of our customers is our top priority, and we have strict procedures in place to prevent issues like this. We are actively reviewing what may have occurred during your prior visit so we can address it internally and ensure it does not happen again. We would very much like the opportunity to speak with you directly, inspect the vehicle, and make this right. Please contact us at 860-228-2886 at your earliest convenience and ask for a member of our management team. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. Sincerely, Mike Pahlas Coumbia Ford Service Manager 860.228.2886

April 20, 2026

Dealership Rating
Employee Rating

Took me right in for my 8:00 appointment, was very courteous and pleasant. Told me it would be about an hour or less, and my vehicle was ready to go in 45 minutes! More

by steveshuell
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 20, 2026

Dealership Rating
Employee Rating

Fernando was very pleasant and helpful. He even gave me a voucher for a free car wash! The waiting area was clean and my service was done in less then an hour! More

by dee220407
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 20, 2026

Dealership Rating
Employee Rating

Absolute professionals! !! The customer service is outstanding. The valet service as an option is fantastic. Vehicles are completed in a timely manner. More

by amilici
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 19, 2026

Dealership Rating
Employee Rating

Excellent service & care for the customer. very clean facility & comfortable waiting area. Service is accomplished on time & at a reasonable cost. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2026

Dealership Rating
Employee Rating

Great experience they were on time explained everything thoroughly no waiting and finished my vehicle earlier than I expected great job More

by DAN.FERRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (172 Vehicles)

new 2026 Ford F-150 car, priced at $66,923
2026 Ford F-150
new
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Expedition Max car, priced at $97,227
2026 Ford Expedition Max
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-350 car, priced at $61,798
2026 Ford Transit-350
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2026 Ford Transit-150 car, priced at $46,107
2026 Ford Transit-150
new
Oxford White exterior
Automatic
Rear-wheel Drive
used 2008 Ford Explorer car
2008 Ford Explorer
used
Dark Blue Pearl Clearcoat Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-350 car, priced at $71,408
2026 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive