Bobby Howard | Page 8

Honda of the Avenues responded

Thank you for your kind words! We’re glad you enjoy visiting and appreciate our friendly team. We look forward to seeing you again!

Honda of the Avenues responded

Thank you for your feedback! We’re glad our team kept you informed and made sure you were well taken care of. We truly appreciate you choosing us!

Honda of the Avenues responded

Thank you for your feedback! We’re glad you felt welcomed and that our team clearly explained your service and timing. We truly appreciate you choosing us!

Honda of the Avenues responded

We’re very sorry to hear about your experience and appreciate your feedback. Waiting four hours and having issues with the spare tire is not the level of service we aim to provide. We’ll be reviewing this with our team to ensure improvements are made and hope to restore your trust in the future.

Honda of the Avenues responded

Thank you for your review! We’re glad you found our dealership clean and enjoyed the service from Bobby. We appreciate your feedback!

Honda of the Avenues responded

Thank you for your kind review! We’re glad Bobby consistently provides professional and attentive service. Your appreciation means a lot!

Honda of the Avenues responded

Thank you for your review! We’re glad your brake service went well and appreciate your feedback about the break-in noises—we’ll make sure to mention that in the future. Enjoy your ride!

Honda of the Avenues responded

Thank you for your feedback. We’re glad Bobby provided helpful and efficient service, and that you were well taken care of.

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our communication clear during your visit, but we’re sorry to learn that parts of your experience were frustrating. Regarding the condition of the vehicle after service, this is not the standard we aim to meet. If any items were left out of place, we sincerely apologize, and we would have been happy to address that immediately had it been brought to our attention at the time of pickup. Concerning the windshield washer fluid: our dealership is located in Florida, where winterized washer fluid is not used or stocked due to our climate. Standard washer fluid is commonly installed here and performs as intended in warm-weather conditions. Unfortunately, when vehicles travel to freezing temperatures, that fluid can freeze. While this is not something typically encountered or required in Florida, we understand how inconvenient that situation was during your trip. As for discussions about vehicle options, our team’s intent is always to provide information when appropriate, never to apply pressure. We apologize if those conversations came across as unwelcome or repetitive, and we appreciate that feedback. We value your business and your input, as it helps us improve. Should you wish to discuss this further, we encourage you to contact us directly so we can address any remaining concerns. Crista Poynor Service Director