Bobby Morales | Page 3

LOW INTEGRITY LACK OF TRUST AND HONOR. Out of the 16 Years of vehicle purchases THIS HAS TO BE THE WORST DEALERSHIP. The art of the BAIT AND SWITCH is a learned and LACK OF TRUST AND HONOR. Out of the 16 Years of vehicle purchases THIS HAS TO BE THE WORST DEALERSHIP. The art of the BAIT AND SWITCH is a learned and trusted technique with their staff and managers alike. I purchased my 2016 Ford explorer Platinum from them on 1/21/2017 through Ron Allen as my salesman and Klayton Belden as the sales manager. Ron Allen was a really great guy to meet. OK, First It was a little concerning that they offered 14K below blue book on the first offer for my trade in. Absolute insult and a Display of ignorance off the get go. Once negotiations followed and I got them within my set number range that I had. We pursued with the purchase. Ron Allen had stated that it was a Demonstrator vehicle in which the Owner Paul leader’s wife had driven prior to being placed for sale on the lot. Sky Link and paint and fabric package they were going to include in this purchase. Great!!! Everything was going smooth. I get into Finance to consolidate the paperwork with Joshua Pratt. This is where the up sale came in. Was able to fight off the larger prices on warranty and service plans until the numbers kept falling. In which I then pulled the trigger on. Now paperwork signed and I’m out the door. Entire process took 12 minutes. Should have been my first concern at the quickness of this part to that I would then notice errors on what was an alleged trusted business transaction. Let’s get back to this part later. He was able to recoup some loss. Once I got the vehicle home to show my friend I lifted the hood to display the Ecoboost engine. To my shock. The engine had NO ENGINE COVER on it (See attached pics). Must have been cannibalized to place on another vehicle. Along with a primer deep gouge on the lift gate. Also included in this lovely sale was Mrs. Paul leaders (Owners Wife) CD collection and personal paperwork in the console and storage tray. Along with their home garage door opener. Once I did a closer look at the car, it had never even been cleaned they literally rinsed it off and slapped armor all on the tires. Literally pushed out the door. Another number sold, on to the next soul. A few days later I had a few fuses blow out that limited some options, in which I had replaced. Now about 10 days later I get a ticket in the mail saying my trade in vehicle (Mercedes) was downtown San Diego and had received a parking ticket. Expired Meter. (See pic) I took that ticket directly to El Cajon the next day and Klayton Belden (Owners Grandson) states he had just gotten the ticket and paid it online. 11 days after the fact. Have to love the Sketchiness of the Grandson joy riding the trade in. Get ticket and forget it. Now back to the paperwork….. So then something told me to screen back through the paperwork to see if they tried any other tricks…SURPRISE!!!! They had charged me for the SkyLink , paint and fabric protection NOT saving me $1,394.00 as stated by Ron Allen. And there was the Recoup of money. In which my SkyLink was never activated as well. Best $795.00 spent, right. Death by 1,000 paper cuts. This entire experience has been very disappointing and amateur on all levels Possible. I should have checked Yelp and dealer rater prior to my Business here. It shows a terrible track record to this trend and many others. It concerns me how Paul Dyke and Bobby Morales still hold management positions at El Cajon Ford with the blatant loss of customer fidelity displayed online media. I bought one of their top model vehicles. Imagine if you buy a standard or mid-level vehicle from them. SCARY to think about that experience. Try Kearney Pearson FORD. Their reviews are a lot higher and seem to display integrity. **UPDATE** I contacted Bobby Morales, Internet Director and he worked with me to refund my service plans and Paint and Fabric package. He expressed his apologies and I kept the extended warranty due to being transferable within any Ford service center. But happy to cut strings with El Cajon Ford and moving on. More

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