Bobby is the best!
Reliable, attentive and delivers what I need.. I trust his advice and service.
Reliable, attentive and delivers what I need.. I trust his advice and service.
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by abramoice
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2024 -
Lexus of North Miami responded
Thanks for the shoutout to Bobby! We appreciate your trust in the Lexus of North Miami team.
Had the issues: seat cooling vent not working correctly,
breaks not working correctly. brought in about 3 times and was told no problem, ask to look on the car computer for saved problem, was told noting in
breaks not working correctly. brought in about 3 times and was told no problem, ask to look on the car computer for saved problem, was told noting in record,
I have a screen picture that I took a week after I brought it in that is sowing problem of brakes in history, are repairs lying?
also I call numerous time to see if my car is ready, no one call us back, so we came at 5pm, we picked up the car at 6:30
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by IM4445
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2024 -
Lexus of North Miami responded
It's concerning to hear about the repeated issues with your vehicle and the lack of communication you've experienced. We strive for transparency and efficiency, so it's disappointing that this wasn't reflected during your visits. Please reach out directly so we can address these concerns promptly and ensure everything is resolved to your satisfaction. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
The customer service at Lexus of North Miami is the best
i have experienced
I have been a costumer for almost 25 years , special thanks to BOB !
i have experienced
I have been a costumer for almost 25 years , special thanks to BOB !
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by marco26
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2024 -
Lexus of North Miami responded
Marco, thank you for your loyalty over the years and for sharing this wonderful feedback about Lexus of North Miami! We're delighted to hear that Bob has made such a positive impact on your experience.
Bobby Rahmani my service rep is the best.
Knowledgeable, friendly and nice. Trust the service dept. as well.
Knowledgeable, friendly and nice. Trust the service dept. as well.
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by NORMANGARN
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2024 -
Lexus of North Miami responded
Norman, we're delighted to hear that Bobby and our service team at Lexus of North Miami have earned your trust. Thank you for the kind words!
Bobby is the best!
!!!Both attentive and helpful with my questions and issues. Will always ask for him.
!!!Both attentive and helpful with my questions and issues. Will always ask for him.
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by fklickstein
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Lexus of North Miami responded
We're delighted to hear that Bobby provided attentive and helpful service at Lexus of North Miami! Thank you for sharing your experience, and we look forward to assisting you again in the future.
I don’t have to say anything but the service was not
good. But the volume of complaints are a lot.
good. But the volume of complaints are a lot.
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by Anthony Fils-Aime
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Lexus of North Miami responded
Anthony, I'm sorry to hear you were dissatisfied with your recent service visit. While I understand how you feel, I really would appreciate the opportunity to receive some more feedback from your experience so we can improve our work moving forward. Please consider giving me a call when you have a moment.
Thank you,
Ed Rubenfeld - Service Manager
305-372-3747
Bad experience in the last service.
.not great job … on my hatchback door … THK.. Regars..
.not great job … on my hatchback door … THK.. Regars..
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by mborges0
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2024 -
Lexus of North Miami responded
I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885
I WAS RECOMMENDED BY BOBBY MY SERVICE TECHNICIAN, HE IS
GREAT AS WELL DIEGO DE SALESMAN.
GREAT AS WELL DIEGO DE SALESMAN.
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by HEISELALVAREZ
Verified Customer
Verified Customer
Nov 22, 2024 -
Lexus of North Miami responded
Bobby and the entire Lexus of North Miami team are happy to see your glowing review! Thanks for choosing Lexus of North Miami and we will see you next time!
Bobby is the best, the service was fast and the waiting
having a great complementary capuchino it’s the best.
having a great complementary capuchino it’s the best.
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by photoluis
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Lexus of North Miami responded
We're delighted to hear that Bobby provided you with excellent service and a speedy experience at Lexus of North Miami. Enjoy those complimentary cappuccinos, and thank you for the fantastic review!
I had to wait almost three hours for my vehicle and once
I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t
I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on the additional wait. I was told after waiting 15 minutes that my car was heading to be washed which I refused. Very very bad experience. I'm not sure sure if having a new advisor contributed to this change but it was bad.
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by LINDAADITION
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Lexus of North Miami responded
I'm sorry to hear about your long wait time and the miscommunication on our end. We strive for efficient service and never intend to inconvenience our valued customers. Please feel free to reach out if you'd like to discuss this further or have any other feedback you'd like to share. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
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