Ed Rubenfeld
Ed Rubenfeld at Lexus of North Miami

Ed Rubenfeld

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.5
392 Reviews

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4.5

392 Reviews

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392 Reviews of Ed Rubenfeld

July 29, 2026

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Employee Rating

Had to have some tires mounted. Experiecne was amazing. In and out in 1 hr. Very satasfied with the service. Ed was great and so was the tech. Will be back for oil change and front More

by mrsexume1
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Recommend Dealer
Yes

Other Employees Tagged: Junior the tech was amazing

July 26, 2026

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I am 85 years old and have owned many autos including BMW,INFINITY,MERCEDES,LEXUS and others and never had such bad service as I had with you I am writing a separate detailed email to the Lexus executi More

by A.ODISHELIDZE1
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Recommend Dealer
No
Jul 27, 2026

Lexus of North Miami responded

We apologize for the negative service experiences you have had, as this does not align with our standards at all. We take your comments very seriously and we appreciate that you're taking the time to write us an email. We will be sure to review it thoroughly so we can address any issues accordingly. If there's anything else we can do for you, please don't hesitate to contact us. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

July 26, 2026

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Not enough words to describe how amazing this dealership is. From sales to finance to service and cafe! Everyone is amazing. More

by JANESKYMELISSAA
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Recommend Dealer
Yes

Other Employees Tagged: Cesar Alcala, Danielle Contaldi , Jonathan Vellon

Jul 27, 2026

Lexus of North Miami responded

Thank you for the glowing review! We're thrilled every part of our team made a great impression here at Lexus of North Miami. Safe travels!Thank you for the glowing review! We're thrilled every part of our team made a great impression here at Lexus of North Miami. Safe travels!

July 23, 2026

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This is my 3rd Lexus from North Miami Lexus so you would think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on More

by pamulahbaby
Sales Price Transparency
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Recommend Dealer
Yes
Jul 27, 2026

Lexus of North Miami responded

We appreciate your loyalty and feedback. We're glad we could ultimately make things right but understand that the initial process left something to be desired. Your insights on transparency and thoroughness in explaining features are valuable to us, as we aim for a more satisfying sales experience. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Valerie Stark - Customer Relations Manager - (786) 528-3788

July 21, 2026

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They always go the extra mile from service and sales as well as the management More

by KFOTIOU41
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Recommend Dealer
Yes
Jul 21, 2026

Lexus of North Miami responded

Thank you so much for your kind words! We are thrilled to hear that our service, sales, and management teams consistently go the extra mile for you. Providing an exceptional experience is our top priority, and we truly appreciate you taking the time to share your feedback. We look forward to seeing you again soon at Lexus of North Miami!

July 20, 2026

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Very professional, customer oriented. Always detailed oriented service with explanation to every single detail in service More

by asv_1966
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Recommend Dealer
Yes
Jul 20, 2026

Lexus of North Miami responded

Thank you for the feedback! We're glad you feel in good hands with our team. See you next time at Lexus of North Miami!

July 20, 2026

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The staff was professional, honest, and attentive throughout the entire process. My car was serviced on time, and everything was explained clearly. I truly appreciate the high level of care and quali More

by pennamarco
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Recommend Dealer
Yes

Other Employees Tagged: Luis

Jul 20, 2026

Lexus of North Miami responded

We’re happy to hear you had a professional and efficient experience with our team at Lexus of North Miami. Thank you for the recommendation and we hope to see you again! Safe travels!

July 18, 2026

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While service took considerably longer than I was told, it appears to have been well done. Always excellent. More

by hrg5756
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Recommend Dealer
Yes
Jul 20, 2026

Lexus of North Miami responded

Thank you for your patience and understanding. We are delighted to have your confidence in our services. See you again at Lexus of North Miami!

July 15, 2026

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I love the excellent customer service experience. Lexus of North Miami is the very best More

by frankmike92
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Recommend Dealer
Yes
Jul 16, 2026

Lexus of North Miami responded

Frank, thanks so much for the 5-star review of Lexus of North Miami!

July 13, 2026

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Employee Rating

Competent and friendly. Tire rotation and a complete checkup were completed efficiently. The dealership facility is very nice, elegant. Comfortable lounge, free coffee and b More

by Davegold99
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Recommend Dealer
Yes
Jul 13, 2026

Lexus of North Miami responded

We're happy to hear your visit was a success, from our efficient service to our comfortable waiting area. It's our pleasure to make you feel at home here at Lexus of North Miami! Safe travels!

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