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Ed Rubenfeld
Ed Rubenfeld at Lexus of North Miami
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Ed Rubenfeld

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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39 Reviews

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39 Reviews

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39 Reviews of Ed Rubenfeld

February 24, 2024

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Employee Rating

Bobbie is very courteous and very efficient in his job. It is a pleasure to know your vehicle is in good hands. More

by wcsims1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

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Feb 26, 2024

Lexus of North Miami responded

We're delighted to know that you had a positive experience with Bobbie at Lexus of North Miami. It's our top priority to ensure your vehicle is well taken care of! Thanks for the review and for trusting us with your car needs.

March 03, 2023

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Employee Rating

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait. More

by dale0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2023

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We loved this feedback and look forward to your next service visit.

Mar 07, 2023

dale0513 responded

very nice dealership

September 14, 2022

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Employee Rating

Babak is by far the best service manager I have ever encountered. Very happy with his approach to details. More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

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Sep 14, 2022

Lexus of North Miami responded

Jeff, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Babak and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

May 21, 2022

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Employee Rating

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time. More

by Caridad0104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

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May 23, 2022

Lexus of North Miami responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Benny, Richard, and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

April 10, 2022

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Employee Rating

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani , Ronald (service Lexus North Miami)

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Apr 26, 2022

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

March 15, 2022

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Employee Rating

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the B More

by Howard613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 15, 2022

Lexus of North Miami responded

Howard, we're so pleased we were able to resolve the issue you were experiencing. We'll be sure to let Ed know that his dedication to your service meant a great deal to you as well. Many thanks for trusting the Lexus of North Miami team to take care of your 2018 Lexus RX 350, and we wish you safe travels until we see you next!

March 08, 2022

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Employee Rating

Always excellent service and attention when I come in for service. Benny is a pleasure to work with. More

by lexs32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 08, 2022

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Benny and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

March 07, 2022

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Employee Rating

Worse experience I’ve ever had with Lexus. I walked into the dealer. They took 6 hours to test my car. I left and six hours later I got the same issue again. I have to wait 2 months for a part More

by Gabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Mar 21, 2022

Lexus of North Miami responded

Gabriel, I am sorry to hear that you are still having trouble with your vehicle, as I understand how frustrating this can be. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. The safety and wellbeing of our guests is our top priority, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please don't hesitate to reach out. Best, Brittany Rivera - Customer Relations Manager - 786-528-3885

December 06, 2021

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Employee Rating

Friendly staff. Excellent and efficient service. Benny is the best. Always a great experience at Lexus of North Miami. More

by lexs32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Benny Zavala

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Dec 06, 2021

Lexus of North Miami responded

We are delighted that Benny and the team gave you a great experience! Thank you for choosing Lexus of North Miami and for stopping by to review our work. Enjoy the ride!

February 23, 2021

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Employee Rating

Friendly staff and excellent service! Always a great experience at Lexus of North Miami. Special thanks to Benny Zavala, Ed Rubenfeld, and the Parts Department. More

by lexs32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Benny Zavala

Helpful
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Feb 23, 2021

Lexus of North Miami responded

Thank you for your continued support of Lexus of North Miami! We look forward to your next visit with us.

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