Ed Rubenfeld

Service Advisor Aidan Cullinane was exceptional. He explained the maintenance being performed and had me out in a reasonable time. He explained the maintenance being performed and had me out in a reasonable time. More

by GCBRON Verified Customer Verified Customer

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Service was efficient. Daniel, my service rep was kind and heard my desire not to be up sold. I got the oil change I requested with my car coming back clean. I got a list o Daniel, my service rep was kind and heard my desire not to be up sold. I got the oil change I requested with my car coming back clean. I got a list of several repairs recommended and will book those soon. Thank you and I will request Daniel again. More

by BEANYBLAIR Verified Customer Verified Customer

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It was fast on time and very pleasant The recall was finish in the same day finish in the same day More

by queenofthecastle15 Verified Customer Verified Customer

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Pull up the dealers still had a problem with my back hatch and the doors weren’t locking won on the Internet fixed the door problem figured that out but my door hatch back still not shut never got a cal hatch and the doors weren’t locking won on the Internet fixed the door problem figured that out but my door hatch back still not shut never got a call back from the dealership More

by mbp910 Verified Customer Verified Customer

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Ed was great He did all the right things to fix car and get me a loaner. 5 star guy. get me a loaner. 5 star guy. More

by DR.BRUCESCOHEN Verified Customer Verified Customer

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he is very good what he is doing he understand the costumers and he make sure that the costumers are happy costumers and he make sure that the costumers are happy More

by samueljacobowitz Verified Customer Verified Customer

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The service department was great with many upgrades to the facility and my car was done in a quickly manner. Overall great experience the facility and my car was done in a quickly manner. Overall great experience More

by kguergo Verified Customer Verified Customer

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But for the expertise of the LNM management and special attention to my ageing rx 350, I would not still have a reliable car for so long ( 16years). I have always known and trusted the leadership of LN attention to my ageing rx 350, I would not still have a reliable car for so long ( 16years). I have always known and trusted the leadership of LNM and their honesty and fairness from my first contact. They have earned my trust over the years and have always bern my go to for every opinion.I hope they stay in business as long as I own a car. My special recognition and sincere gratitude to the service manager-Ed Rubenfrld- for his kindness, patience, and attentiveness to customers and his great trusted leadership and collaboration with his entire employee- quite obvious. My great appreciation to the service adviser. Jonathan for his tireless efforts at customer satisfaction. Ofcourse, not to forget all the technicians that grind behind the scene- thanks! Highly recommend this dealership for lexus total care! More

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Female greeter was not at all friendly. I arrived a couple of minutes before 8 AM for the scheduled appointment, but representative arrived 10 minutes late. Representative notified me tha I arrived a couple of minutes before 8 AM for the scheduled appointment, but representative arrived 10 minutes late. Representative notified me that I needed to use my log-in from my insurance company to verify coverage. Why was I not notified of it while making the appointment, since most people do not carry this information with them. It was to the very least very frustrating. Then was sent off to the car loaner section. Car loaner attendant was very difficult to hear and understand. He took a longtime to get the vehicle. He handed me the keys and walked away. Wow... A few hours later when I returned to pick-up my car, the same unfriendly female greeter was there. Same unfriendly attitude. Just told me to go directly to the cashier. The cashier was, excuse my English, a real "s--t face". The type of person I would keep as far from customer contact as possible. Never made eye contact, smiled or knowledge me. Just grabbed my papers, turned around and walked to a box to get my bill. Came back and barked the amount. Handed me the paid documents and did not even say thank you. I went outside to the valet area to retrieve my vehicle. the same female greeter was still there. Took a good 5-10 minutes helping another customer, then approached me. Took my papers and said, "wait for your car over there", pointing to a specific area. You talk about total lack of customer service. I have never seen a Lexus dealership with such a low level of courtesy towards their customers. And I have used Lexus service centers since 1989, several in southern California, Seattle, Nashville and Las Vegas. More

by augustonegrete Verified Customer Verified Customer

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Service department is and has always been extremely professional and most helpful at this dealership.. professional and most helpful at this dealership.. More

by AKLexus Verified Customer Verified Customer

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