Bobby Scala | Page 22

Very responsive and willing to help get everything set up. Bobby was super straight forward and honest about what I was buying, very happy with my choice to go with them. up. Bobby was super straight forward and honest about what I was buying, very happy with my choice to go with them. More

by CARSTENCOTA Verified Customer Verified Customer

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Bobby was friendly and helpful. The whole process went smooth from start to finish. No pressure to buy other services and clean and safe environment. smooth from start to finish. No pressure to buy other services and clean and safe environment. More

by LESLIELBAIR Verified Customer Verified Customer

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Good selection of vehicles in great condition. Very happy with my purchase. Sales department was friendly and helpful in finding the right car for me. with my purchase. Sales department was friendly and helpful in finding the right car for me. More

by TARA.ZIEMBA Verified Customer Verified Customer

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We had a great experience from start to finish. We would highly recommend Luther! The car we purchased is an asset for our family and also thanks for the wonderful service we received! highly recommend Luther! The car we purchased is an asset for our family and also thanks for the wonderful service we received! More

by TEXANS22 Verified Customer Verified Customer

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Bobby did a great job for me, I hate buying a car but this was actually the most pleasant experience I’ve ever had so... thank you! this was actually the most pleasant experience I’ve ever had so... thank you! More

by JMENSING72 Verified Customer Verified Customer

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Bobby Scala was a great help. He wasn't pushy and was very knowledgeable. I highly recommend him and will send friends his way. The finance guy was great too but I cannot remember his name. very knowledgeable. I highly recommend him and will send friends his way. The finance guy was great too but I cannot remember his name. More

by THECHAFFEES Verified Customer Verified Customer

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Bobby S. Was great very helpful and nice. Very willing to answer any questions that you had. He made sure you got what you needed. answer any questions that you had. He made sure you got what you needed. More

by NIKITAMAYS Verified Customer Verified Customer

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We receive consistently good service at sales, finance and service. Just bought second used car. With sales, you can do your homework before going in and the process is simple. The car sales portion is no and service. Just bought second used car. With sales, you can do your homework before going in and the process is simple. The car sales portion is not pushy or trying to up-sell. Bobby is patient and hustles to get cars and serve multiple customers at the same time. This is not the case in finance where paper work takes forever and then when you get to sit down, multiple options for purchase are flung at you at you in an emotional very-salesy way. This part of the experience harkens back to the days of stereotypical car sales. All of these options should be listed on line so that they can be studied and thought about before the car is purchased. Additional protections are essentially options like a roof rack or heated seats. Get more help for data entry and let the finance experts spend more time servicing customers. Very specifically, I think the Luther Advantage Extended Warranty is a trick because you are already paying for remaining factory warranty in the price of a relatively new used car. The Luther Advantage Extended Warranty over-rides the factory warranty, so you are actually paying for a warranty twice. The program should be pro-rated to actually extend the existing factory program, not replace it. I moved our overall experience from a 3 to 4 overall because the finance person listened when we got upset at his style. He came back and was a bit less pushy, but we still did not choose any of the options because we were turned off by the process. Sales wins the day for Luther VW. More

by SHAVERJMS Verified Customer Verified Customer

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very helpful....... bobby answered all of our questions right away...he is going to let us know when our license plates come in..nancy and i were happy with the great price..love the car....john & nancy... right away...he is going to let us know when our license plates come in..nancy and i were happy with the great price..love the car....john & nancy.... More

by BALGEX Verified Customer Verified Customer

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I was very pleased with the experience of buying a vehicle from your dealership. The process of purchasing the VW was much easier, faster and pain-free, than my last VW purchase. It was at a differen vehicle from your dealership. The process of purchasing the VW was much easier, faster and pain-free, than my last VW purchase. It was at a different dealership. I will definitely purchase another vehicle from luther Volkswagen. More

by JIMMYSANDS1965 Verified Customer Verified Customer

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