Bobby Scala | Page 44

I had a wonderful experience. The sales staff was extremely friendly and helpful, even staying a few minutes late so I could test drive the vehicle I was interested in. They were very transparent, e extremely friendly and helpful, even staying a few minutes late so I could test drive the vehicle I was interested in. They were very transparent, encouraging me to take the vehicle to an independent mechanic when I asked about that possibility. The mechanic I took the car to was so impressed with the condition of the car and all the recent improvements that had been made, he wanted to know what dealership I was working with. The whole experience was very pleasant and such a welcomed relief after a somewhat intimidating experience of looking for a used car. I feel so good about my purchase and would start at this dealership if ever I needed a used car again. A top-notch group!!! More

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Flew all the way from MI to purchase a 2007 BMW 328i coupe with the sport package. The car was exactly as they said it was, and Bobby even picked us up from the airport! When I got there they had all th coupe with the sport package. The car was exactly as they said it was, and Bobby even picked us up from the airport! When I got there they had all the paperwork ready, and made the process go as smoothly as possible. I was impressed that they had even applied for new plates and transferred the title over to my name, so I had nothing left to worry about. I would definitely recommend Bobby and the team at Luther Volkswagen. More

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I initially went in to look at a black 2005 Passat Wagon but saw the 2007 one and bought that one instead. Bobby was great to work with, got me enough for my old truck to get the deal. Oh yeah, GO CUBS! but saw the 2007 one and bought that one instead. Bobby was great to work with, got me enough for my old truck to get the deal. Oh yeah, GO CUBS! More

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Booby was great to work with and found the hard to find used Tiguan I was looking for! Easy process, easy sale, and no pressure! Thanks Bobby for the nice experience and for making the "wild cherry" look l used Tiguan I was looking for! Easy process, easy sale, and no pressure! Thanks Bobby for the nice experience and for making the "wild cherry" look like a million bucks! :) More

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I had my last car for 14 years and was not looking forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledge forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledgeable, friendly, and not pushy at all. They let me take the vehicle for 3 test drives. I wanted a manual transmission and they did not have the color I wanted in stock, but they did give me a bit of a discount for taking a vehicle off the lot instead of ordering one. The purchase process was smooth and not stressful. The finance department went over everything in detail with me. I received a few follow-up phone calls to make sure I was happy with my purchase and if any questions had arisen. I purchased a Jetta Sportwagen and I feel that I got a lot of car for my money. I love everything about the vehicle and the finishing work and attention to detail is excellent. I brought my car in for the courtesy check and was pleased by the service department as well. They did a walk around of the car with me and explained in detail what they would do and answered my questions. Everyone I had contact with at this dealer has been wonderful to work with, they are all pleasant and helpful. I would recommend this dealer! More

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I found this dealer online. I live 360 miles away. Working with Bobby S. I was able to work out a very satisfactory deal on a 2012 CPO Touareg TDI. Bobby made the deal work. As we were working on th Working with Bobby S. I was able to work out a very satisfactory deal on a 2012 CPO Touareg TDI. Bobby made the deal work. As we were working on the deal I asked and was told that the Touareg had no dents. I was very surprised when I got there that there was one somewhat large ding on the roof near the rear tailgate. Something heavy had hit the roof. The damage went through the paint. I was told they hadn't seen the dent or it would have been fixed! After negotiations with a gentleman I believed to be a Sales Mgr I was finally offerd $150 to cover the cost of my taking the vehicle to a paintless dent removal guy myself when I got home. I didn't think $150 would fix it and it didn't. The dent could not be totally removed by a local technician with 15 years experience. The only way to fix it is to repair and paint the roof and $150 would not cover the cost. I lowered the overall rating because of the dent issue and how upper management handled it. More

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Bobby was very helpful in my car buying experience. On the coldest day of the year he was running all over the dealership getting me the best service/deal as quickly as possible. I would recommend anyone the coldest day of the year he was running all over the dealership getting me the best service/deal as quickly as possible. I would recommend anyone looking for a new or used Volkswagon to go to this dealership first. More

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Everyone was friendly and ready to answer all sorts of specific questions. The dealership is easy to find and easy to get to from the North but if you are coming from the South you may want to call and ge specific questions. The dealership is easy to find and easy to get to from the North but if you are coming from the South you may want to call and get directions so you don't miss the exit. The added bonus to calling ahead is they will get a vehicle ready for you when get there; if you know what you are looking for this can save a lot of time and really get the ball rolling. More

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Bobby, was terrific to work with, he understood our needs and helped to make our transition to a newer vehicle seemless. Love the car! Thanks Bobby! and helped to make our transition to a newer vehicle seemless. Love the car! Thanks Bobby! More

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Bobby and Jim were great, suggest you double their salaries. Luther typically has the best cost on premium used vechicles and the best trade-in values. Also, receptive on paying for the little thing salaries. Luther typically has the best cost on premium used vechicles and the best trade-in values. Also, receptive on paying for the little things and makes the buying experience easy. Example, we had a tire with wall damage, you purchased and installed a new tire. Car only came with only one key, you purchased another key and mailed to us. And all with no hassel. Think they are focused on sending the right message that in the future, will make us check Luther first, on our next purchase. Overall, good experience. More

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