Bobby Scala | Page 44

I had my last car for 14 years and was not looking forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledge forward to the process of purchasing a new vehicle. But Luther Westside made my purchasing experience easy and pleasant. My salesperson was knowledgeable, friendly, and not pushy at all. They let me take the vehicle for 3 test drives. I wanted a manual transmission and they did not have the color I wanted in stock, but they did give me a bit of a discount for taking a vehicle off the lot instead of ordering one. The purchase process was smooth and not stressful. The finance department went over everything in detail with me. I received a few follow-up phone calls to make sure I was happy with my purchase and if any questions had arisen. I purchased a Jetta Sportwagen and I feel that I got a lot of car for my money. I love everything about the vehicle and the finishing work and attention to detail is excellent. I brought my car in for the courtesy check and was pleased by the service department as well. They did a walk around of the car with me and explained in detail what they would do and answered my questions. Everyone I had contact with at this dealer has been wonderful to work with, they are all pleasant and helpful. I would recommend this dealer! More

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I found this dealer online. I live 360 miles away. Working with Bobby S. I was able to work out a very satisfactory deal on a 2012 CPO Touareg TDI. Bobby made the deal work. As we were working on th Working with Bobby S. I was able to work out a very satisfactory deal on a 2012 CPO Touareg TDI. Bobby made the deal work. As we were working on the deal I asked and was told that the Touareg had no dents. I was very surprised when I got there that there was one somewhat large ding on the roof near the rear tailgate. Something heavy had hit the roof. The damage went through the paint. I was told they hadn't seen the dent or it would have been fixed! After negotiations with a gentleman I believed to be a Sales Mgr I was finally offerd $150 to cover the cost of my taking the vehicle to a paintless dent removal guy myself when I got home. I didn't think $150 would fix it and it didn't. The dent could not be totally removed by a local technician with 15 years experience. The only way to fix it is to repair and paint the roof and $150 would not cover the cost. I lowered the overall rating because of the dent issue and how upper management handled it. More

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Bobby was very helpful in my car buying experience. On the coldest day of the year he was running all over the dealership getting me the best service/deal as quickly as possible. I would recommend anyone the coldest day of the year he was running all over the dealership getting me the best service/deal as quickly as possible. I would recommend anyone looking for a new or used Volkswagon to go to this dealership first. More

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Everyone was friendly and ready to answer all sorts of specific questions. The dealership is easy to find and easy to get to from the North but if you are coming from the South you may want to call and ge specific questions. The dealership is easy to find and easy to get to from the North but if you are coming from the South you may want to call and get directions so you don't miss the exit. The added bonus to calling ahead is they will get a vehicle ready for you when get there; if you know what you are looking for this can save a lot of time and really get the ball rolling. More

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Bobby, was terrific to work with, he understood our needs and helped to make our transition to a newer vehicle seemless. Love the car! Thanks Bobby! and helped to make our transition to a newer vehicle seemless. Love the car! Thanks Bobby! More

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Bobby and Jim were great, suggest you double their salaries. Luther typically has the best cost on premium used vechicles and the best trade-in values. Also, receptive on paying for the little thing salaries. Luther typically has the best cost on premium used vechicles and the best trade-in values. Also, receptive on paying for the little things and makes the buying experience easy. Example, we had a tire with wall damage, you purchased and installed a new tire. Car only came with only one key, you purchased another key and mailed to us. And all with no hassel. Think they are focused on sending the right message that in the future, will make us check Luther first, on our next purchase. Overall, good experience. More

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I had a great experience with Bobby Scala and Westside Volkswagen. The car is used but in great shape and Bobby showed me how to work all the extras. There was no stress involved and I would use their de Volkswagen. The car is used but in great shape and Bobby showed me how to work all the extras. There was no stress involved and I would use their dealership again in a heartbeat. More

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I had an appointment to check out a newer Passat with high mileage, but great looks and power. When I told Bobby that it wouldn't be the best for me because of price and potential problems, he knew his i high mileage, but great looks and power. When I told Bobby that it wouldn't be the best for me because of price and potential problems, he knew his inventory and brought out a 2004 with low mileage and a better price. He worked with my trade and got me a great price and super loan so it could drive it home. The whole experience took less than two hours and everybody was terrific. I am sending friends and family to find the cars they need from Westside and Bobby Scala. More

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This could not have been an easier transaction in any way with two fine representatives of this company. They were very thorough in providing information and getting the deal completed in an expeditious and with two fine representatives of this company. They were very thorough in providing information and getting the deal completed in an expeditious and professional manner. More

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Nothing too terrible to say about my experience, however I guess I expect more from a dealer when I'm about to drop $20,000+ cash on a vehicle. My sales guy had no personality, gave me very generic answers I guess I expect more from a dealer when I'm about to drop $20,000+ cash on a vehicle. My sales guy had no personality, gave me very generic answers to my questions and wasn't friendly at all. I think he knew right away that I was going to purchase the vehicle I had been looking at for a while so he probably figured he didn't have to put forth any effort in the transaction. He actually snickered at me when I asked if there are any buyer incentives for paying cash instead of financing the vehicle. What do I know...? I haven't purchased a new car in 10+ years. He did, however, go out of his way to help me install my car seat in the new car as I was struggling big time. The last thing I have to say is that I was appalled when I got home and realized my tank of gas was almost empty! Had I noticed this at the dealership I would have demanded they provide me with a full tank. The business guy, Keith, was very nice and friendly but rushed through all the paperwork. They appeared perplexed that I wanted to know what I was signing. All in all I'm thrilled with my car but not with the dealership. More

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