Bobby Scala | Page 43

Overall very pleased with the service provided. Bobby was a very friendly associate to work with and gave is fair pricing. Was concerned when a part hadn't been changed when we were told it was, but I brough a very friendly associate to work with and gave is fair pricing. Was concerned when a part hadn't been changed when we were told it was, but I brought it back and they fixed it at no cost and also provided me with a free rental to drive while the work was being done. Definitely recommend Bobby and Westside! More

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Both Brian & Bobby were a delight to work with. Thank you for a pleasant and overall easy going experience. If I will need to purchase another vehicle I will most certainly go and see the friendly folks you for a pleasant and overall easy going experience. If I will need to purchase another vehicle I will most certainly go and see the friendly folks at Luther again. More

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Answered all my questions was very helpful with everything. Paperwork and the trade in went very smoothly and very fast. Had the car clean and ready to go before I left everything. Paperwork and the trade in went very smoothly and very fast. Had the car clean and ready to go before I left More

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Bobby far exceeded the customer service expectations. I came in looking for a used VW Tiguan, and Bobby was extremely helpful in finding the perfect selection. He is very knowledgeable, patient, friendly, came in looking for a used VW Tiguan, and Bobby was extremely helpful in finding the perfect selection. He is very knowledgeable, patient, friendly, and very easy going. Even though I'm deaf and I had my 3 years old grand-daughter with me at the time of the vehicle purchase, Bobby took his time and provided us with a great selling experience. I will absolutely recommend Bobby to all my family and friends. Thanks Bobby! More

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I first met our sales guy, Bobby, a few months ago when I was tire-kicking and went to look at an older Honda Odyssey they had on the lot for cheap. I didn't like it, but I really liked Bobby's personality. was tire-kicking and went to look at an older Honda Odyssey they had on the lot for cheap. I didn't like it, but I really liked Bobby's personality. So when I went back to check out the Routans, I was glad to see that Bobby was there and ready to help. The no-haggle, no pressure model is such a pleasure and the whole staff were courteous and sweet to me and my family. My toddler and 1-year-old were free to sit in the used cars pretending to drive, or hang out and watch TV and play with toys while we got the paperwork in order and everyone was very sweet to them. The Used Car side could use a few more toys to entertain kids during the car-buying process, but at least they try to get you through it as quickly as possible. And the Service Dept. has many more amenities if we need to spend time there (we haven't yet, but their great reputation has us feeling confident that we'll be treated well). Now a quick review of the vehicle and why we're glad we bought it at Luther WestSide: When we were ready to get serious about buying a minivan, I did a ton of research and we test drove a few. The Town & Country had the most amenities but had poor handling. The Odyssey drives great and has some nice features but the used ones are still extremely expensive. I wasn't too optimistic about driving a Routan because it's built on a Town & Country platform and some reviews I read said that it was basically the same but with a "slightly firmer" suspension. I totally disagree - I found the Routan to be worlds better to drive than the Town & Country. It's stiff and European and feels like a million bucks. It is actually fun to drive - and my other vehicle is a BMW, so I love performance and handling. And with it's few little body tweaks and VW interior styling, it looks way nicer than the Town & Country as well. As for bang for the buck, it's really nicely appointed and we were able to get last year's model with under 20k miles for 4 grand less than a comparable Odyssey that was a year older and had about 40k miles. As for reliability, because it was a newer car and a Certified Used vehicle, we were basically covered bumper-to-bumper for another 4 years. We added a very affordable comprehensive plan so now we're covered for the next 8 years or up to 100k miles for about 20 bucks. That negates any possible concerns about reliability - right down to the Nav system, the DVD entertainment system, etc. - it's all covered. End of story. We feel like we got a no-worries, brand new vehicle for half price. More

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He is friendly. When we are confused about which one to choose a car,he will give us a great choice and also tell us reasons why choose this car. choose a car,he will give us a great choice and also tell us reasons why choose this car. More

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Much has changed since the purchase of my last car 12 years ago - both in terms of technology in the cars as well as the methods available to 'shop' for a car. Having had an Audi, I knew I wanted German years ago - both in terms of technology in the cars as well as the methods available to 'shop' for a car. Having had an Audi, I knew I wanted German engineering again, so I began my search on the internet. I already knew I wanted either a lightly used (loved) Passat TDI or a CC and Luther Westside had the best selections on their website, so I wrote down the VIN numbers of my top 4. My son and I drove through the car lot and got out and looked at 3 of those 4 there. Proceeding to the showroom we were looking at the cars inside the used car showroom and Bobby Scala asked us if we had been helped. (Note - I was thankful that we had not been stalked through the car lot and made to feel like some kind of prey as has happened in the past!) I had 2 questions for Bobby - first, how long had he worked there (12 yrs) and, second, does he drive a VW (yes). It is important to me that someone trying to sell me a brand believe in it enough to own it. There in the showroom was the last car that I had written down on my list - which was actually the first one I had written down on my list from home. Bobby explained all the features on the CC's and helped me decide to eliminate the TDI - as it wouldn't have fit my needs as well as the CC. I test drove one of the CC's from the parking lot and liked it, but I wanted to drive the one in the showroom, so Bobby arranged to get it out of (of course) the middle of the showroom. My son and I went to get some lunch and when we returned my car was ready to test drive. I LOVED IT! Bobby arranged for the rest of the transaction and I was out of there with my new (previously loved) car! I never felt any pressure from the sales team (okay - maybe a little from Craig in the business office, but that's his job.) I would definitely recommend Luther Westside and Bobby Scala for anyone's car needs. Bobby was very thorough in instructing me on all the features in my car before I left - I was a little overwhelmed by all of the technology (my last car had a TAPE DECK for goodness sake!) Now I just have to learn to keep close to the speed limit in my new awesome car... More

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My family has dealt with Volkswagen Westside for a couple of years now and not without reason. Bobby was very helpful in finding a used VW that would come up to what I wanted. He proved to be patient and exp of years now and not without reason. Bobby was very helpful in finding a used VW that would come up to what I wanted. He proved to be patient and explained very well. The overall very positive experience was a little clouded by the extremely long wait and complicated paperwork, which was not Bobby's fault though. More

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I had a wonderful experience. The sales staff was extremely friendly and helpful, even staying a few minutes late so I could test drive the vehicle I was interested in. They were very transparent, e extremely friendly and helpful, even staying a few minutes late so I could test drive the vehicle I was interested in. They were very transparent, encouraging me to take the vehicle to an independent mechanic when I asked about that possibility. The mechanic I took the car to was so impressed with the condition of the car and all the recent improvements that had been made, he wanted to know what dealership I was working with. The whole experience was very pleasant and such a welcomed relief after a somewhat intimidating experience of looking for a used car. I feel so good about my purchase and would start at this dealership if ever I needed a used car again. A top-notch group!!! More

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Flew all the way from MI to purchase a 2007 BMW 328i coupe with the sport package. The car was exactly as they said it was, and Bobby even picked us up from the airport! When I got there they had all th coupe with the sport package. The car was exactly as they said it was, and Bobby even picked us up from the airport! When I got there they had all the paperwork ready, and made the process go as smoothly as possible. I was impressed that they had even applied for new plates and transferred the title over to my name, so I had nothing left to worry about. I would definitely recommend Bobby and the team at Luther Volkswagen. More

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