Bobby Shields

Oil change done on a Saturday. Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident w Picked up my car and the oil light was still on. Driving home and the fuse box cover fell off under my feet which could have cause serious accident with risk of impending my brakes! Left message for manager. No call the following Monday. Heard from manager Wednesday. Manager gave excuses why the light was on and denied touching any part of the fuse panel! The whole conversation concentrated on none of the above being their fault! I felt so uneasy and ended up going to another Mazda dealership to have my oil light reset. I never asked for anything but acknowledgment of their mistake and an apology and to complete the service I paid for and reset the light. I was so concerned the maintenance wasn’t actually done! Instead I heard how my car is just old. The reception staff reported being short staffed being the reason I couldn’t get a call until the following mid week when I had a concern about the service I just received. The way I see it- if this is the kind of reaction and support I get when the concern is on the minor side but important- I couldnt imaging actually having a real concern and being treated the way I was and not supported. I will not be returning. I will avoid the dealership all together and drive out of my way to Sacramento for service and purchase of my new Mazda in October! More

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From the bottom to the top, the employees seem like they do one thing very well, and that’s care. do one thing very well, and that’s care. More

by krugertractors Verified Customer Verified Customer

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i had great service everyone was very professional and very effiecient and very nice and my car was ready on time very effiecient and very nice and my car was ready on time More

by renee96 Verified Customer Verified Customer

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I had a great experience purchasing a pre-owned vehicle from Mazda Roseville. This is my third Mazda and I chose Mazda Roseville primarily because of their outstanding service department. No reason to go a from Mazda Roseville. This is my third Mazda and I chose Mazda Roseville primarily because of their outstanding service department. No reason to go anywhere else! More

by DVB1026 Verified Customer Verified Customer

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The team was efficient and pleasant. Indin’t have many miles on my car so I have lityle to say. Indin’t have many miles on my car so I have lityle to say. More

by chalelightner Verified Customer Verified Customer

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Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. working with her. Everyone in service is very welcoming. More

by italiagirl Verified Customer Verified Customer

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The service manager is the reason the dealership has my business. His name is Bobby . The guy is a rockstar. You should make him the new GM. business. His name is Bobby . The guy is a rockstar. You should make him the new GM. More

by Jackfolsom2000 Verified Customer Verified Customer

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Roger is a great salesman. He was super helpful in explaining all the features of the car and with working out my trade in! He was super helpful in explaining all the features of the car and with working out my trade in! More

by EMMALOUGHRAN Verified Customer Verified Customer

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Bobby does a fantastic job as the Service Dept. Manager. He takes care of my cars service needs. Manager. He takes care of my cars service needs. More

by PAULSANGREGORIO Verified Customer Verified Customer

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I Just Purchased My Mazda at lease end Buy Out the Transaction was Excellent Dealer outstanding Transaction was Excellent Dealer outstanding More

by omega2.2020 Verified Customer Verified Customer

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