Bobby Shields | Page 2

The service manager is the reason the dealership has my business. His name is Bobby . The guy is a rockstar. You should make him the new GM. business. His name is Bobby . The guy is a rockstar. You should make him the new GM. More

by Jackfolsom2000 Verified Customer Verified Customer

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Roger is a great salesman. He was super helpful in explaining all the features of the car and with working out my trade in! He was super helpful in explaining all the features of the car and with working out my trade in! More

by EMMALOUGHRAN Verified Customer Verified Customer

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Bobby does a fantastic job as the Service Dept. Manager. He takes care of my cars service needs. Manager. He takes care of my cars service needs. More

by PAULSANGREGORIO Verified Customer Verified Customer

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I Just Purchased My Mazda at lease end Buy Out the Transaction was Excellent Dealer outstanding Transaction was Excellent Dealer outstanding More

by omega2.2020 Verified Customer Verified Customer

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Salesman Chris Alaman was excellent to work with and the dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles and the vehicle had multiple recalls and they said they would have my vehicle for several weeks waiting for a new battery. They gave my wife a 5 seater and didn’t have an equivalent CX90 to give me as a loaner. I have a large family and bought an eight seater for a reason. I had to make multiple complaints to the dealership to get an equivalent CX90. The service department is unprofessional and extremely rude. When I picked up my CX90 after several weeks someone had vandalized the windshield with multiple key scratches. Unbelievable, pretty shocking frankly. I told the manager they are good at selling cars but absolutely terrible at customer service and told him I would be filing a formal complaint with Mazda corporate in regards to the vandalism. Crazy that I’m even writing this. The only level headed professional I delt with at the dealership was Wynette. Jason as the general manager was rude and unprofessional and Bobby the service manager was next level rude. I won’t ever be back and do not recommend Mazda of Roseville sorry to say. The sales experience was 5 star but I wish there was a no star option for the way their staff treated our family. More

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