Dylan Thayer
Dylan Thayer at Mazda Roseville

Dylan Thayer

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Dylan Thayer

July 11, 2026

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Employee Rating

I had a greay experience with ny advisor, Dylan. He was friendly and professional. I plan to see him when I come back for all my services if at all possible More

by Kishacotton
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jul 13, 2026

Mazda Roseville responded

We're so happy to hear you had a great experience with Dylan! We're glad his friendly and professional service made your visit a positive one. Thank you for choosing Mazda Roseville, we truly appreciate your trust and look forward to welcoming you back for your future service visits.

July 02, 2026

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Employee Rating

The work required that Mazda keep my car overnight to wait for a part. I think they forgot to call me the following day when it was ready. ALSO...I am VERY disappointed that the dealership charged me $22 More

by Farndupre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Thayer

Jul 08, 2026

Mazda Roseville responded

Thank you for your feedback, and we're sorry to hear the follow-up call didn't come through as expected, we're looking into this with the team to help ensure better communication going forward. On the card fee: cash and debit payments have no added cost, and a 3% fee applies only to credit card transactions. We understand that's an added frustration on top of a larger bill, and we appreciate you bringing it to our attention. If you have any additional feedback, please don’t hesitate to reach out to our service manager, Bobby Shields at 916-755-5630.

June 27, 2026

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Employee Rating

Dylan was promoted, courteous and honest with me. I’d recommend him to anyone needing service More

by WEG2907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Mazda Roseville responded

We're so glad Dylan provided prompt, courteous, and honest service throughout your visit. Your recommendation means a lot to us. Thank you for choosing Mazda Roseville, and we look forward to serving you again!

June 24, 2026

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Employee Rating

Dylan was amazing and very clear on what to expect for the service performed. The check in and estimated time to complete was spot on. Very professional experience. Thank you More

by thastx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Mazda Roseville responded

We’re so happy to hear Dylan provided such a great service experience. Thank you for your kind words. We're glad he clearly communicated what to expect and that the check-in process and completion time were exactly as promised. We truly appreciate your trust in Mazda Roseville!

June 13, 2026

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Employee Rating

It was friendly and very quick service. The place was an easy access to the service in an out facility. More

by alexedjul
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jun 15, 2026

Mazda Roseville responded

We’re so happy to hear you had a friendly and efficient service experience. We're glad the process was quick and convenient from start to finish. Thank you for choosing Mazda Roseville.

June 06, 2026

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Employee Rating

Very friendly and welcoming on my first visit! They made me feel comfortable with what needed to be done for my car and didn't try upselling me (my biggest turnoff with dealers). I will keep that More

by pmcgrew1818
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jun 08, 2026

Mazda Roseville responded

We’re so happy to hear your first visit was a positive one. Making sure our customers feel comfortable and informed is important to us, and we're glad that came through in your experience. Thank you for choosing Mazda Roseville, and we look forward to helping with your future vehicle needs!

June 06, 2026

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Employee Rating

Jordan Williams makes each car buying experience enjoyable. What I go in wanting, he makes happen. Today I bought out my lease on my Mazda CX50. I could not even imagine turning in my lease at the e More

by Kimberly MD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Williams, Max Cuadras

Jun 08, 2026

Mazda Roseville responded

We’re so happy to hear Jordan continues to make each experience a positive one for you. There's no better compliment than choosing to keep a vehicle you love, and we're thrilled to hear how much you're enjoying your Mazda CX-50. Thank you for your continued support and we look forward to seeing you again!

May 31, 2026

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Employee Rating

I appreciate the ongoing communication and explanation of work and services. I also like the text video inspections. Mostly, I appreciate Dylan. He's funny and a really nice guy. He has a way with the public More

by quiltergirl0
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jun 01, 2026

Mazda Roseville responded

We’re so happy to hear you appreciate the communication and video inspections. Thank you for your kind words about Dylan as well. We truly appreciate your support and thank you for choosing Mazda Roseville!

May 30, 2026

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Employee Rating

I was easily able to make the appointment quickly with Hector, who was friendly and helpful. Dylan was professional, knowledgeable, friendly and helpful when I brought my car in for service. More

by Happy customer
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jun 01, 2026

Mazda Roseville responded

We’re so glad to hear Hector made scheduling your appointment easy and that Dylan provided friendly, knowledgeable service during your visit. Thank you for choosing Mazda roseville to take care of your vehicle! We're here whenever you need.

May 28, 2026

Dealership Rating
Employee Rating

Purchased a new Mazda CX-90 from Jordan yesterday! The whole team was gracious and helpful throughout. They also give you tons of perks like your first year of service included, a 10 year /100k mile w More

by Lo_gutier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Mazda Roseville responded

We’re thrilled to hear Jordan and the team made your Mazda CX-90 purchase such a great experience! It means a lot to know you felt supported throughout the process and enjoyed the added benefits that come with your new Mazda. Thank you for your continued trust in Mazda Roseville, and congratulations on your new Mazda CX-90!

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