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Bobby Sternberg
Bobby Sternberg at Boniface Hiers Chevrolet

Bobby Sternberg | Page 10

Service Advisor

Boniface Hiers Chevrolet

800 South Harbor City Boulevard
Melbourne, FL 32901

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4.6
361 Reviews
4.6

361 Reviews

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361 Reviews of Bobby Sternberg

December 03, 2023

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Employee Rating

Trevor was very friendly . And gave advise about my vehicle. He honored my discount on my service I came for. More

by dotrobinson67
Service Price Transparency
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Recommend Dealer
Yes
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Dec 04, 2023

Boniface Hiers Chevrolet responded

dotrobisnon67, Thanks so much for the 5 Stars, your business and kind words for Trevor too!

December 01, 2023

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This is the best place service is great. Bobby is the best they do a well job More

by riveravr547
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Service Time
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Recommend Dealer
Yes
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Dec 02, 2023

Boniface Hiers Chevrolet responded

Riveravr547, So happy to see that service has been great always, when Bobby and the Team are assisting! Thank you for your business!

November 30, 2023

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Once again I had the pleasure of working with Bobby on the service of my Tahoe. Always courteous and professional. Boniface is lucky to have him. Thanks again Bobby!!! More

by Angel
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Recommend Dealer
Yes
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Nov 30, 2023

Boniface Hiers Chevrolet responded

Angel, We agree that we are very fortunate to have Bobby along with us as a service consultant in our company. Thanks for saying so, Angel. We appreciate your kind words, your business and 5 Stars too!

November 28, 2023

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Garbage mechanics, don't know how to diagnose or even do routine maintenance checks....goodbye More

by Bob Blair
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Recommend Dealer
No
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Nov 29, 2023

Boniface Hiers Chevrolet responded

Bob, We spoke with the service director Glenn, and it appears that you came in for an oil change, and while doing the oil change our tech noticed what looked like oil in the coolant reservoir bottle. We offered to have it looked at in our shop but you declined the diagnosis, stating that you were going to bring it to your own mechanic. Next, you came into parts and purchased parts which you brought to your mechanic, who told you that he could not do the repairs, so then you came back to us and asked how much to install the parts. Our service advisor, Bobby told you that we would diagnosis the vehicle and let you know the estimate, but you decided to leave without having us diagnose and repair the vehicle. We're not sure how that indicates that we have "garbage mechanics" that "don't know how to diagnose a concern." ..Sounds more like we ran into a customer that doesn't want his vehicle repaired!

Nov 29, 2023

Bob Blair responded

Well for 1, diesel oil is BLACK not red. 2, they never offered to have it looked at and yes I said I was going to have my mechanic do the repairs, who wants to pay over $200/hr when most of the time the mechanics are just walking around doing nothing. Unfortunately my mechanic who used to work for them, said the same thing the tech's who were doing doing the oil change and fuel filter said, then service writer said it....OIL COOLER. So yes I purchased the parts, and returned them today.So obviously neither of the 4 people know what they're talking about. I never said anything about my mechanic not being able to do the repair. I just wanted an estimate to do the repair, but when you hear the mechanic say over the phone to the service write "it's gonna cost a lot" then it's time to walk away. It's also bad enough that when you continously bring your vehicle in, that they don't check other routine maintenance checks. Such as air filter and belts, if they had they would've found a very dirty air filter and split in the serpentine belt. If that's what the techs are trained to do, that's on them. You bring a diesel truck in for routine maintenance, it should be done by an actual diesel mechanic. I'm not going to go round and round with this. I spent enough money over a 4yr time frame at this dealership, and to be told "it's gonna cost a lot" was enough for me to walk away and discontinue my business up there.

November 22, 2023

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Boniface Hiers knocks it out of the park every time! Their service and professionalism is second to none. I highly recommend you choose them for your next purchase or service. More

by bob
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Yes
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Nov 22, 2023

Boniface Hiers Chevrolet responded

Bob, We're thrilled to see that our Chevy store knocked it out of the park again! Thanks for your business and thoughts plus your recommendation means so much of course!

November 16, 2023

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Fast courteous service. Charles Demmings is always pleasant to deal with upon arriving. Trevor was a nice service rep. More

by jthompson212
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Recommend Dealer
Yes
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Nov 16, 2023

Boniface Hiers Chevrolet responded

jthompson212, We appreciate the very positive rating and some nice words for Charles, He and Trevor are certainly 2 very nice associates. We appreciate your business so much!

November 15, 2023

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Quick and easy to deal with, Will return for service here. Thank you Bobby for your attention to detail! More

by Roscoe
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Recommend Dealer
Yes
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Nov 15, 2023

Boniface Hiers Chevrolet responded

Roscoe, We sure do appreciate your business, thoughts and a few nice words for Bobby as well!

November 09, 2023

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Boniface Hiers car dealership is the best customer service is very helpful Daniel is one of the best customer i have ever met he is very helpful More

by richardltilbanie
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Recommend Dealer
Yes
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Nov 10, 2023

Boniface Hiers Chevrolet responded

Richard, Thanks for sharing 5 Stars for Boniface Hiers.... and some kudos for Daniel as well!

October 27, 2023

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Employee Rating

I am a national sales director for Safeguard Products international. I work with Service departments throughout the country and I must say Bobby is outstanding. For me to use the word outstanding someone More

by Strentadue11
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Leggett

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Oct 28, 2023

Boniface Hiers Chevrolet responded

Strentadue11, Thank you for taking time out to share a very positive rating and bestow a bit of praise toward Bobby S! It's very rewarding to read that his performance has been outstanding and that he exceeds your expectations. We appreciate your business and a few nice words for Dylan as well. Thanks for your support!

October 26, 2023

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Employee Rating

We have always been treated with respect kindness. Our relationship with Bobbie is the best. He always looks out for us and explains everything. Great dealership. Wouldn’t go anywhere els More

by Baybehead
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2023

Boniface Hiers Chevrolet responded

Baybehead, Thanks for the support, 5 Stars and some really kind words for Bobbie S.! We appreciate your loyalty very much!

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