Bobby Watts

I want to start off by saying, thank you again. I also want to say thank you to Carlos. For going above and beyond and extending his time in order to help me get a car that was much needed. Thank y I also want to say thank you to Carlos. For going above and beyond and extending his time in order to help me get a car that was much needed. Thank you to his boss his superiors. Because I know this is probably rare. I don't know, but for me it was a blessing i truly truly enjoyed my experience at this dealership. It is the first time I have ever had a dealership experience where I walked off the lot with a vehicle. I am very grateful for the kindness that the staff extended to us. And making us feel comfortable, my daughter and I, my daughter said, her favorite part was the snacks. I'm gonna say my favorite part outside of purchasing the car. Was that coffee machine that coffee machine was everything and that coffee, it was d*** good. Thank you again, volkswagen of ocala, you guys are bomb.. More

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Mr. Carlos Hernández was very professional with his attitude towards the deal and knowledgeable about the 2025 VW Jetta Sport. Volkswagen of Ocala is highly recommended to anyone looking for a new or u attitude towards the deal and knowledgeable about the 2025 VW Jetta Sport. Volkswagen of Ocala is highly recommended to anyone looking for a new or used vehicle. Great staff to work with! Thanks to everyone involved in my deal. In addition I will like to mention the great service department being run by the service manager Danny Schlenker. More

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The service Carlos provided was wonderful. He understood our needs, and we were able to get the car we wanted. Thanks to the entire Ocala Volkswagen team! He understood our needs, and we were able to get the car we wanted. Thanks to the entire Ocala Volkswagen team! More

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Purchased my 2nd VW from Shawn, definitely my go-to. Makes everything so seamless and easy. Makes everything so seamless and easy. More

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Excellent service and professionalism from all of the employees involved with my lease. And specifically to Carlos Hernandez for making the best deal for me. I highly recommend VW of Ocala for your new o employees involved with my lease. And specifically to Carlos Hernandez for making the best deal for me. I highly recommend VW of Ocala for your new or used vehicle. Also the service department is highly recommended. Clean environment and great customer service. Thank you. More

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Everything was excellent! From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited what we wanted! 100% recommended! More

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Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% Five star is my opinion . Thanks to Andres 100% More

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Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% charge for using credit card, VW refunded the charge minus the 47.02 service. I repaid the bill with debit but the service was not credited back and when I reached out to service manager Danny or Danny I was told I would have to drive back to the dealership to reproduce the initial card (30 miles. I brought the car in to get ride of the fault lights and almost $1600.00 later I left with the fault lights still on VERY OBNOXIOUS SERVICE MANAGER, NOT CUSTOMER FRIENDLY AT ALL. Not even sure the 900 dollar labor to replace the vacuum in less that 2 hours was worth that kind of money Very disappointed More

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Shawn was awesome and patient, as I was tentative of buying a new car. Everyone there was helpful and friendly. They worked out a plan that I was comfortable with and I appreciate the stress free experi buying a new car. Everyone there was helpful and friendly. They worked out a plan that I was comfortable with and I appreciate the stress free experience. More

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Dealership was extremely clean and well maintained. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. More

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