Back

Phil Fitts Ford

New Castle, PA

4.8
1,367 Reviews

3250 Wilmington Road

New Castle, PA

16105

Directions

By Type

1,367 Reviews of Phil Fitts Ford

November 04, 2026

Great dealership with honest up front pricing! Didn’t take long at all to negotiate a deal! Very customer focused experience for me! More

by Aggentz2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Robert Bailey
October 30, 2026

Callie is an amazing person she's good at her job makes you a part of the ford family I'll always lbuy from her and highly recommend everyone to go to her More

by macri26520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Callie Whiting, Robert Bailey
October 28, 2026

Top notch dealership got nice used car was in and out in about an hour same day pickup Greg was an excellent salesman everyone was so helpful and pleasant.Will be back when I'm ready for another car will More

by tjpb5958cunby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
October 26, 2026

Always professional and knowledgeable. Very easy to deal with and wouldn’t hesitate to send my family and friends there. More

by MDA2K7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny, Rob, Jim
Nov 02, 2026 -

Phil Fitts Ford responded

Hello, thank you for your wonderful review! We're thrilled to hear that you found our team professional and knowledgeable. Your trust means the world to us, and we appreciate your willingness to recommend us to family and friends. We look forward to serving you again!

October 24, 2026

People working there are friendly and kind and answer your questions. They are also very inform about the cars they have. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
Oct 25, 2026 -

Phil Fitts Ford responded

Hi John, thank you for your wonderful review! We're thrilled to hear that our team made your experience enjoyable and informative. We take pride in our friendly service and knowledge about our cars. We look forward to welcoming you back soon!

October 23, 2026

While not the least expensive, you can count on the Phil Fitts Ford services department to quickly solve problems and provide options to save where they exist. More

by rnbdgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in the Service Dept.
Oct 26, 2026 -

Phil Fitts Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2026

I paid a fair price for my vehicle and the service department has been outstanding. More

by suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bailey
Oct 25, 2026 -

Phil Fitts Ford responded

Suzanne, thank you for your wonderful review! We're thrilled to hear that you found our pricing fair and that our service department exceeded your expectations. We appreciate your business and look forward to serving you again in the future!

October 19, 2026

We take our vehicles here for service even though it’s further away. They take appointments. There is a clean, quiet lounge where you can watch TV, read, work or chat. There are several restaurants within More

by paulcwynar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch, Callie Whiting
October 17, 2026

The staff is friendly, honest, and helpful. The service is good and done in a timely manner. My main issue is the pricing. I've gone to this dealership since 2003, but may find it necessary to More

by jackild24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
October 13, 2026

Greg Knauf is a top notch salesman. Our family was treated with respect and kindness from every member within the dealership. The cleanliness is immaculate throughout the cars, showro More

by Exploring with Family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Tony Oliva, Greg Knauf, Robert Bailey
1
...