Brad Corona | Page 17

We were very happy to have fast service once we got to the service center. the service center. More

by DAVIDJCAMPBELL1342 Verified Customer Verified Customer

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Arrived on January 8th 8:30 am for my appt to have my car checked out checked out More

by THECHRISTIANFAMILY Verified Customer Verified Customer

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In and out in the same day! Exceeded my expectations. Thanks for the quick service. Exceeded my expectations. Thanks for the quick service. More

by billyd.parker@sbcglobal.net Verified Customer Verified Customer

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Ruined my plastic and paint by putting duct tape directly on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 messages with the Chat system on their website with no call back. I left messages directly with the dealership with no call back. When I finally got someone to answer the phone they agreed they could do 4 different service items and we scheduled an appointment (I have always waited for my car with no problems in the past at KIA and other service providers). The nature of these 4 items could have been done in 1-3 hours, no need to drop off and there was no indication from KIA that I would need to leave the car. When I arrived for the schedule appointment I was informed they only had time to do 1 simple recall inspection and nothing else unless I left the car AND they were backlogged for 45 days for normal appointments. Why isn't the shop being expanded if you have that much repair business? Why am I buying a brand that needs that many repairs? I did leave happy with a freshly washed car, but then when I got home the next day I noticed black duct tape stuck across the paint and plastic on the front of the car. This was not painters tape, but instead super strong sticky heavy duty duct tape that left gummy goo all over my car. Very unprofessional, EVERYONE in a car repair area should know better than to apply duct tape to either paint or plastic. I was having oil changed here but they kept losing and not replacing the bolts that hold the undercarriage cover on. Every time I wait in the KIA Service area there is number of very upset customers who have been fighting with KIA for a long time based on their conversations. Never going back to this location. More

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Very friendly very professional very quick just great great service all around from start to finish great service all around from start to finish More

by bmccarty30 Verified Customer Verified Customer

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My KIA had a recall notice and this dealership handled the recall in an outstanding manner . All repairs were completed in a timely manner and the service agent that handled the situation was outstanding the recall in an outstanding manner . All repairs were completed in a timely manner and the service agent that handled the situation was outstanding. Very knowledgeable and polite . I would recommend Gay’s Family KIA dealership without hesitation. More

by 87Sae Verified Customer Verified Customer

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Great service and customer support. Washed my car even though it was after closing hours. Washed my car even though it was after closing hours. More

by KENSPIER Verified Customer Verified Customer

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Good customer service, reps were eager to help. Wait time was less than expected! Awesome! Wait time was less than expected! Awesome! More

by TDOLLINGER58 Verified Customer Verified Customer

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I was very pleased with the results, and timely manner. Thanks again for a job well done. Thanks again for a job well done. More

by PATRICIABDIAZ58 Verified Customer Verified Customer

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Great service. Great people. Work was complex as promised. Responded to questions and gave prompt answers. Great people. Work was complex as promised. Responded to questions and gave prompt answers. More

by Wbradgoins Verified Customer Verified Customer

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