Brad Duggins | Page 2

This review is for the Parts Department! Customer service rating 1 I have been trying to get my KIA Sportage drivers window working. First I thought it might be the control panel on the a Customer service rating 1 I have been trying to get my KIA Sportage drivers window working. First I thought it might be the control panel on the arm rest. The one with the buttons, when ordered and picked up from the parts department I was told "no return on electronic parts". I understood that 100% , well that was not the problem so it was a $150.00 expense. Next was the motor after looking around, I decided to go with Youngblood parts knowing I would get the correct motor. Ordered it on the phone for $200.00, I was ok with that. When I picked up the motor I talked with the parts person about what I was doing and what to do if this motor was not the fix. I was told there would be a restocking charge, of which I was ok with. Its better than sitting on a brand new motor. Well come to find out it was not the $200.00 motor but a $1.00 fuse. Stupid me! So yesterday my wife went to Springfield to return the motor only to find out they were not going to take it back because it was "used". We did put a small hole in the plastic bag to plug the motor in to see if it worked and it did not. The service department told my wife because it was "used" they would not be able to take it back. This is the reason for my review. Very poor customer concern. Makes you wonder if their service department tries a part and ends up not needing it are you getting charged for a new part or used part. Something to think about. Any body need a brand new motor for KIA Sportage? will make good deal More

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Outstanding service. Fast, Friendly, Efficient. Ideal in every way. Service work on car took very little time and the price was very reasonable and better than I was Fast, Friendly, Efficient. Ideal in every way. Service work on car took very little time and the price was very reasonable and better than I was expecting. The shuttle service was also a huge extra benefit. More

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You all relieved my fear when I pulled in the service area late in the day without an appointment. Everyone was so nice! area late in the day without an appointment. Everyone was so nice! More

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I was given an appt the next day from when I called to make an appt . I was told about the cost up front. I was given a ride to an appt and picked up promptly when the appt was done all while getting my c make an appt . I was told about the cost up front. I was given a ride to an appt and picked up promptly when the appt was done all while getting my car serviced! More

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Service department advisors were courteous and prompt. I waited in the showroom while service was being performed, and was happy with the service. I waited in the showroom while service was being performed, and was happy with the service. More

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Everyone is always so nice and explain everything well. Brad is great! Very nice place. Brad is great! Very nice place. More

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I have been treated fairly and respectfully every time I have visited in the past 20 years. Have bought all my vehicles here and always have gotten a fair deal. have visited in the past 20 years. Have bought all my vehicles here and always have gotten a fair deal. More

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Brad is the best! On a tight booked schedule, he was able to get my vehicle in for an oil change on Wednesday may 25th! Whoever booked my oil change schedule for June On a tight booked schedule, he was able to get my vehicle in for an oil change on Wednesday may 25th! Whoever booked my oil change schedule for June 1st, I’m soo sorry..😬😬 More

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Fast and friendly, take good care of my vehicle. Love the fact they give it a bath after service. Love the fact they give it a bath after service. More

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Promptness with service and cleanliness comfortable waiting area in and out in about by the time promised car washed n vacuumed👍 waiting area in and out in about by the time promised car washed n vacuumed👍 More

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