Brad Grout | Page 9

Great Service manager and service advisors were awesome The service was great and they got me right in and out the door had my parts in stock everyone was helpful when I asked for updates on my vehicle The service was great and they got me right in and out the door had my parts in stock everyone was helpful when I asked for updates on my vehicle More

by RUDYE25 Verified Customer Verified Customer

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All fixed in one day!!!! All concerns where addressed and take care of in one day keeping my down time to a minimum. The team at Colonial has always turned things around for All concerns where addressed and take care of in one day keeping my down time to a minimum. The team at Colonial has always turned things around for me quickly. More

by AMERICANDREAMPURCHASE Verified Customer Verified Customer

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The only retailer I considered for a second purchase. I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a poi I hadn't purchased a used car since 1981. Brad and the Service Dept. smoothed the path and responded to my concerns. My Service Writer made a point to contact Mark B. who picked up the tab for programming extra keys that I needed (my purchase was a former Hertz RAC that was missing an extra key). More

by John S. Verified Customer Verified Customer

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They overcharged me and put the wrong part in my van I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new I purchased a used 2015 t350 Transit extended high roof of van. The transmission had a vibration so the service department decided I should get a new one because the warranty would cover most of it. I was given the option of paying $700 more for a remanufactured transmission or a used transmission with $36,000 mi. I paid the extra money for the remanufactured transmission and since day one it slipped out of gear and shifted really hard. they pulled the old transmission out of my van waiting for them no one to come in which was the wrong transmission to begin with and would not bolt in properly. So they have the reorder the transmission and I was stuck another couple days without my work van. So I ended up losing my transportation for work for a week. I had to drive in every day and pull different tools out of the van as I needed them to do different aspects of my construction job. when I express how angry I was with Bob in the service department all he could tell me was well that's life and things happen. one can only wonder how people can treat customers that way and still have a job. Needless to say his best solution was so offering me a minivan which wouldn't even how is half of my tools. And then he finally found a full size van for me. what were the full size van do for me anyhow when it would take me 2 hours to unload my van and put all my tools in a different van and then have to do it all over again? and I was wondering why I never got an email for a review from Ford on this service. It took weeks for this to show up in my inbox. One can only imagine why. And I still have to take the van back for them to look at it and more than likely be charged for something that should have been put in right the first time. But we will see how they deal with it. overall I would not recommend anyone getting worked on they are based on this experience. when something goes wrong it all comes down to who can cover their butt the best with paperwork. And the customer gets put last. They said of them trying to fix the situation immediately they had to investigate what happened and why and take it from there and I was put out another couple days because of that alone. More

by blanchardrenovations Verified Customer Verified Customer

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great experience had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right had a great experience never no issues would recommend everyone to come here quick easy listen to what i want bring it in once and it is done right More

by SILRU1967 Verified Customer Verified Customer

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Oil change Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as w Got in early for an oil change at 5,000 miles, waited in the waiting room and got my truck back quick! I plan on going back for other maintenance as well. More

by MELVIN Verified Customer Verified Customer

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Painless!! Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defe Bought my 2018 F150 here so brought it in for its first oil change, WHICH WAS FREE!!. Also bought my wife's 2017 Flex here and had that in for a defective moulding to be replaced. Service writer Shea Miles made it quick and painless on both visits. More

by trottwilllift Verified Customer Verified Customer

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Weary of car salesmen? You don't have to be at Colonial Ford Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience Within a few hours drove home in a brand new Escape! Everyone worked hard finding just what I wanted couldn't have been a better car buying experience! Jayne Risi More

by JAYNERISI58 Verified Customer Verified Customer

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Used truck purchase Everyone in this dealership is very personable and friendly, the buying process was quick and easy. I will be back in the future to buy more fords! Everyone in this dealership is very personable and friendly, the buying process was quick and easy. I will be back in the future to buy more fords! More

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EcoSport The is an outstanding new car. I took it on it's initial trip to Langhorne Pa. It's performance on the highway was excellent. As good or better tha The is an outstanding new car. I took it on it's initial trip to Langhorne Pa. It's performance on the highway was excellent. As good or better than my Escape. I would recommend it to anyone wanting a smaller SUV. Brad Grout helped me with this sale. He is polite and very helpful during the process. More

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