Brad Scammell

My girl! !!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely !!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely be back!! I love my CX-5 turbo!! See ya when my lease is up! More

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As first-time car buyers, we visited this dealership to explore a few different models and understand our options. Kennedy, our salesperson, was excellent throughout the process. She was extremely accommod explore a few different models and understand our options. Kennedy, our salesperson, was excellent throughout the process. She was extremely accommodating with multiple test drives, patiently answered all of our questions, and never made us feel rushed. We truly appreciated her professionalism and calm approach. Unfortunately, our experience with the manager, Brad Scammell, was very different and left a sour impression. While he did offer reasonable discounts on the vehicle, his tone and manner of interaction were extremely unpleasant and overshadowed any positives in the negotiation process. As first-time buyers, we were understandably unsure and needed a few minutes to step aside and discuss our decision privately. The second time we asked for a few minutes to think, he responded, “I’m not moving from here, you can go out and talk if you want,” which felt unnecessarily pressuring. We were also cross-shopping with their sister location in Catonsville and had plans to visit them. Upon learning this, Mr. Scammell called the Catonsville manager in front of us and had him state that we would receive the same price everywhere. The way this was handled felt uncomfortable and added to the pressure rather than helping us make an informed decision. After two days of trying to decide, we ultimately chose to leave without making a purchase. On our way out, I asked a simple question about my trade-in value, and he responded, “First you make up your mind on whether you will buy a car.” As we were leaving, we also clearly heard him say, “f***ing waste of time,” which was extremely unprofessional and disappointing. Buying a car for the first time is already a stressful experience. Kennedy handled everything with patience and professionalism, but the manager’s behavior made the overall experience uncomfortable and negative. I hope this feedback is taken seriously, as no customer should feel pressured or disrespected while making a major financial decision. We went ahead and purchased the same car from Catonsville branch, and the experience had night and day difference. I suggest any buyer to visit the Catonsville branch first if you wish to be treated like customers. More

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Paulette Edwards was absolutely AMAZING to work with to purchase a car for my son! Go see her she is the BEST! purchase a car for my son! Go see her she is the BEST! More

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The dealership is nice and well kept. I was put in touch with a salesman who listened to what I wanted and needed. However, the sales manager Brad is your classic pushy car salesman. He i I was put in touch with a salesman who listened to what I wanted and needed. However, the sales manager Brad is your classic pushy car salesman. He is what makes a disgrace of salespeople.. After making it clear what I wanted, he continued to push me higher, and even claimed I was the rude one…and after they tried to pull the classic bait and switch tactic which is absolutely disgusting. I hope Brad has a hard time sleeping at night knowing he’s been screwing people over and pushing them out of their comfort zones More

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Dealer had the exact car in their inventory. Everyone was great to work with and very efficient. Matt was best salesperson ever. Very patient and polite. Went over and above to get me the right Everyone was great to work with and very efficient. Matt was best salesperson ever. Very patient and polite. Went over and above to get me the right car. More

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This dealership provides an all inclusive inventory. I was able to find the vehicle I wanted with the exact features I wanted in their inventory. Making a deal on this vehicle was easy and fun. I was able to find the vehicle I wanted with the exact features I wanted in their inventory. Making a deal on this vehicle was easy and fun. More

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Mike L. is very helpful, knowledgeable and professional! Buying a new car was very easy with his help! We highly recommend him! is very helpful, knowledgeable and professional! Buying a new car was very easy with his help! We highly recommend him! More

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Matthew was an amazing help with my car purchase. He was well informed and made the car buying process simple and easy. My favorite part is when he told me if I found a car at a different Heritage, t He was well informed and made the car buying process simple and easy. My favorite part is when he told me if I found a car at a different Heritage, they could assist in getting that car for me. That’s exactly what I did and it made a huge difference when I decided on my vehicle. Great customer service will make me buy my next car from here! Thanks again Matt! More

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Matthew Hird was great. He is very nice and answered all our questions and was very helpful. We enjoyed doing business with him. Everyone that we dealt with was very helpful He is very nice and answered all our questions and was very helpful. We enjoyed doing business with him. Everyone that we dealt with was very helpful and thorough. We had a great experience working with Heritage in Towson. More

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Paulette was awesome! I’ve bought a lot of cars over the years and this was the easiest and most honest dealer I’ve ever dealt with. I’ve bought a lot of cars over the years and this was the easiest and most honest dealer I’ve ever dealt with. More

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