Brad Smith

I just bought a Lexus from this dealership and Brad was the person that took care of us. He was very pleasant to work with from the moment we walked in the door till the moment we walked out and even joked the person that took care of us. He was very pleasant to work with from the moment we walked in the door till the moment we walked out and even joked with while we waited for everything to be finalized. I would highly recommend him and the dealership to anyone looking for a new ride. By far the best salesman I’ve ever dealt with. I really appreciate everything he did for us!! More

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Brad does his best to get you into a vehicle. I would highly recommend him. I would highly recommend him. More

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Beware: Purchasing a RAM truck at Gastonia Chrysler Dodge Jeep Ram dealership (NC) almost cost me my life, but who cares? On 11/04/23 I purchased a brand new 2024 RAM 1500 LIMITED CREW CAB 4X4 at Gastonia Jeep Ram dealership (NC) almost cost me my life, but who cares? On 11/04/23 I purchased a brand new 2024 RAM 1500 LIMITED CREW CAB 4X4 at Gastonia Chrysler Dodge Jeep Ram dealership. 2 hours later on a way home to Wilmington, NC, the truck's computer system, battery and motor crashed, while going at 70mph on a busy highway. The steering wheel got stuck. Luckily for me there were no vehicles in the right lane at that moment and I managed to roll the truck to the shoulder. All systems were completely down, including the hazard lights. The vehicle was completely dark. It was a life-threatening situation, followed by a more dangerous side of the road location of the vehicle. I called Gastonia Chrysler Dodge Jeep Ram dealership (NC) right away to inform them about the incident, and ask for their help. They provided me with the roadside assistance phone number to call, and that was all they did. Nobody called me to see if I was all right after that. My wife also left a message and received no response. I called the number as instructed, expecting to get a tow truck within minutes. After several attempts and 5 hours long of discussions with several different representatives, as well as credit card payment for the tow service to the nearest dealership in Fayetteville, NC, the tow truck finally appeared. I was towed to Fayetteville Dodge Dealership. My life was at risk for 5 hours on a side of the highway, and I did not call 911 because all the time I was promised that the tow truck 'was coming soon'. The disabled brand new truck is currently at the Fayetteville Dodge dealership, and the team there is still trying to revive it 18 days later. Gastonia Chrysler Dodge Jeep Ram dealership is aware of the situation (after I alerted them to it), but disenfranchised themselves from DODGE RAM CHRYSLER manufacturing and said that we should deal with the manufacturer directly and that Gastonia Dodge dealership “does not represent Dodge RAM Chrysler, and just sell vehicles.” The vehicle they sold me was compromised, but they take no ownership of that, citing alleged 'manufacture's defect'. The general manager Rob Terry was copied on all email correspondence with Gastonia Chrysler Dodge Jeep Ram, but never reached out to me. The dealership was greatly concerned about the review I should leave them. While I was finalizing the purchase, I was pushed to sign a paper saying that they were amazing, including after-sale service calls in the future. Also, just so you aware, the ‘bulid-my-deal’ tab on Gastonia Chrysler Dodge Jeep Ram website is a total joke. It gives you incorrect quote and when you present it to the salesperson (Brad Smith in my case), you are ridiculed and asked to ‘have realistic expectations’ in an unkind manner. It will also be alleged that you manipulated the website to get that quote. When the screenshots were presented and the issue was raised to the Manager’s level (Donnie Reynolds), the explanation came that Gastonia Dodge had to use a third party calculator on their website, and indeed it was giving incorrect information, but they were not responsible for that. This is misleading to the customers, and the rude attitude was uncalled for. As of right now, November 22, 2023, on a verge of Thanksgiving, I know who I am not grateful to this year. The bottom line is: 3 weeks ago I spent 100K on a brand new truck, and I still do not have a vehicle to drive. More so, to this day, I have not received a welcome letter from Gastonia Chrysler Dodge Jeep Ram notifying me of who my lender is, and where to send my payments to. I also still do not have my registration, although all applicable fees were paid at the dealership. If I could give negative stars today, I would. My experience with Gastonia Chrysler Dodge Jeep Ram dealership left me with no respect for Chrysler Dodge Jeep Ram family of brands, and I won’t recommend anyone to buy a RAM truck. More

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Awesome thoughtful caring always thinking of the customer professional clean snacks provided service department excellent staff awesome professional clean snacks provided service department excellent staff awesome More

by emily.punch Verified Customer Verified Customer

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Very quick and easy Brad helped me get the truck and the payments I wanted payments I wanted More

by wrightcody124 Verified Customer Verified Customer

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Deal was done quickly, easy to work with. Fair deal for post covid inflation. Would certainly purchase again. Fair deal for post covid inflation. Would certainly purchase again. More

by k.fry321 Verified Customer Verified Customer

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I took my truck to another dealer first and they told me nothing was wrong. The tech at Gastonia Ram found that my transmision needed a rebuild, drive shaft was damaged and ball joints were wore out. I had nothing was wrong. The tech at Gastonia Ram found that my transmision needed a rebuild, drive shaft was damaged and ball joints were wore out. I had the pleasure of working with Haley Hovis as my service contact. Haley was always very professional, polite and followed up on all of my questions. She would periodically text me with updates, with out me contacting her. She is the best! I highly recomend Haley at the Gastiona"s shop! More

by 31aaford Verified Customer Verified Customer

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Great service ! Worked with me until we found the right financing and deal I wanted. Great Team! Worked with me until we found the right financing and deal I wanted. Great Team! More

by Dewey.Moore Verified Customer Verified Customer

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Our complete experience at Gastonia Dodge was wonderful. . was hassle free... very pleasant from start to finish. Sales Rep Brad Smith was very good. He was patient with all the questions I had. He was . was hassle free... very pleasant from start to finish. Sales Rep Brad Smith was very good. He was patient with all the questions I had. He was very knowledgeable of the vehicles I looked at. He was not pushy at all... was so helpful. When we called with additional questions before the final purchase, he was quick to call back and always had the answers we needed. More

by SFE0 Verified Customer Verified Customer

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Me and my wife have purchased several vehicles from here and most likely will again. They have always treated us very well. Great customer service and most likely will again. They have always treated us very well. Great customer service More

by bowensperformance Verified Customer Verified Customer

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