Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys | Page 14

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
245 Reviews
4.7

245 Reviews

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245 Reviews of Brady Keys

August 01, 2025

Dealership Rating
Employee Rating

Everyone we dealt with was very nice and helpful. Mia was very patient and helpful More

by linnis59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mia Turner

Aug 03, 2025

Gene Messer Toyota responded

Hi, we're happy you found Mia to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

August 01, 2025

Dealership Rating
Employee Rating

I always love going, honestly! I feel so pampered and the service staff is so knowledgeable and kind. I feel safer and more confident in my car’s capabilities. Thank you More

by Stacy.j.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2025

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

Dealership Rating
Employee Rating

Matt Walker never disappoints when it comes to servicing my vehicle. The level of care, communication, and service overall is unmatched. 5 stars!!! More

by Brandon S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Walker

Aug 01, 2025

Gene Messer Toyota responded

Hello Brandon, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2025

Dealership Rating
Employee Rating

Great service and my vehicle was finished being worked on in a very timely manner More

by j.gonzales1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Gonzales

Aug 01, 2025

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 29, 2025

Dealership Rating
Employee Rating

Mia was outstanding. We liked her so much that we are buying another car next month. More

by John.r.sills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mia Turner

Jul 29, 2025

Gene Messer Toyota responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

July 25, 2025

Dealership Rating
Employee Rating

Outstanding job they did with getting me into a truck. They went over and beyond More

by keithvasquez177
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Wilkins

Jul 28, 2025

Gene Messer Toyota responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

July 22, 2025

Dealership Rating
Employee Rating

We were told the dealership would not release our totaled car to insurance without our signature while we were out of town. Came to Gene Messer on the day we said we would and they HAD released the car witho More

by john.m.wylie
Service Communication
Recommend Dealer
No
Jul 24, 2025

Gene Messer Toyota responded

Good afternoon Mr. Wylie, I wanted to reach out and try to help with the insurance issue. Please call or email me so we can resolve the issue as soon as possible. Thank you for your time. Dave Randall, Service Director Gene Messer Toyota | 806-748-4801 | drandall@group1auto.com

July 22, 2025

Dealership Rating
Employee Rating

Got the service done in the time that was suggested but I had to be the one to ask if the $500 camera re-calibration was under the platinum Toyota care warranty and was told it wasn’t because the tech said “ More

by gmtoyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Elliott

July 19, 2025

Dealership Rating
Employee Rating

Poor service I don’t recommend, car wasn’t ready, they said it would be ready by Monday but it still took 3 more days, the person in charge recalled and wouldn’t answer More

by Brenda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jose

Jul 22, 2025

Gene Messer Toyota responded

I want to take the opportunity to apologize for any mis communication. I would like the opportunity to discuss the situation with you if you could reach out to me through email or by phone at your convenience. Thank you for your time. Dave Randall, Service Director Gene Messer Toyota | 806-748-4801 | drandall@group1auto.com

July 19, 2025

Dealership Rating
Employee Rating

Great dealership and Luke Mason was an amazing dealer! They were kind and got us in the vehicle we wanted! More

by Nati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Mason, Josh

Jul 21, 2025

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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