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Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
194 Reviews
4.7

194 Reviews

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194 Reviews of Brady Keys

December 29, 2025

Dealership Rating
Employee Rating

The technician was friendly, courteous an explained the details of the work provided, The waiting area was very clean with the fresh aroma of coffee More

by frecklesnunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2025

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

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Employee Rating

Prompt and cordial service provided by service department personnel. Staff person reviewed and pointed out necessary replacement of filters. More

by pflara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 25, 2025

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

December 22, 2025

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Employee Rating

Service rep was thorough, polite, and helpful. Waiting area is very comfortable and well designed. More

by Pkloveless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 18, 2025

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Employee Rating

We had a pleasurable car buying experience at Gene Messer Toyota. We would highly recommend this dealership. More

by selfunemployed3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 21, 2025

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

December 16, 2025

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Employee Rating

Quick efficient. Very professional. Arranged for an Uber. THEY explained the repairs in detail so I understood More

by SIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 21, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 12, 2025

Dealership Rating
Employee Rating

Always take very good care of my service needs. Amanda. Gonzales was my service advisor More

by jsmullican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2025

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 09, 2025

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Employee Rating

They were very thorough and the staff is very friendly. My vehicle was finished in a timely manner. More

by dsoakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2025

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Employee Rating

Im not sure if they do tire rotation. Inflation is the same tire, same location same low psi.. More

by my
Recommend Dealer
No
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Dec 10, 2025

Gene Messer Toyota responded

Thank you for bringing this to my attention. Please reach out to me directly as I would like the opportunity to get this corrected for you. Thank you for your time. Dave Randall Service Director Gene Messer Toyota 806-748-4801 drandall@group1auto.com

December 02, 2025

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Employee Rating

They are the best and I hope they keep it up for ever thank you More

by Majesticuniversalsun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: All of them

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Dec 03, 2025

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 30, 2025

Dealership Rating
Employee Rating

They have always treated me very well. I never have to worry about them taking care of my vehicle and treating me fairly. More

by skhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda, and matt

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Dec 01, 2025

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

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