Braelynn Merrell | Page 9

It's awful. I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the probl I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the problem is fixed, I pick it up, not fixed. Once instance they said the piece they bought was used & obviously defective. Used? So it went back for repairs. Still not fixed. Now it wasn't the left side it was the right side. I honestly don't want to get into all the crap I've been through with this place. And I'm not the only one, i know of others as well. My 1 friends vehicle has been there now for over a month! They are beyond ridiculous. I picked it up once after being repaired. I'm driving home, any little bump in the road my end was swaying. I gotta bring it back. I go for a ride with the technician. He says, yeah it's the alignment that's my fault I FORGOT to do it!! Forgot? I do not trust their technicians at all but unfortunately have to go there due to my warranty. About a month ago it was there. They were nice enough to bring the vehicle to me & pick up their loaner. I get in the vehicle & automatically see a warning light on. The person driving it to my house didn't see this? The technicians didn't see it? Had to call, had to bring it back for repair. It's absolutely rid what I've gone through with this vehicle & dealership. I've been buying new & used vehicles for at least 30 years & have NEVER experienced this! It's awful. Was just there few weeks ago, I know it's a transmission issue but they say it was something with my gas pedal sensor & they fixed it. Gina, the customer service manager called to talk to me because I've had the vehicle there so many times. I explained it all, from the beginning..... all i hear is we understand, it'll be fixed. I have the vehicle now, it's STILL NOT fixed. So I'll wait until it dies then get it towed they're, maybe then they'll fix the transmission, if they can figure it out. They know what the problem is, they just don't want to lose money, cause it's under warranty. That's exactly what my friend is going through. I will say Braelynn is not a problem. As much as I yell & complain, she's still as nice as can be. It's not her fault the others don't know what they're doing, it's just she has to hear the complaints. Some of the people that I've talked to are just awful, they think their smart xxxxx.....DO NOT, I REPEAT, DO NOT BUY A USED VEHICLE FROM THIS PLACE. I actually wouldn't recommend buying anything from them. Like i told Gina, who is the owners sister.... your brother frank cares more about the community than he does his dissatisfied customers. I was told that was not true.... but..... since I've had my vehicle retu the last time, has anyone called me to see if everything was good? Absolutely not! I 100% regret buying this vehicle from this dealership. More

by princess121518 Verified Customer Verified Customer

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Exceptional service as usual. Very personal and professional service and customer service. Never had a bad experience,!!!!! Very personal and professional service and customer service. Never had a bad experience,!!!!! More

by cobbg089 Verified Customer Verified Customer

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They provide a high level of service and are responsive to your needs. This is a dealership repair shop you can trust. to your needs. This is a dealership repair shop you can trust. More

by COACHMKF Verified Customer Verified Customer

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Always very helpful and professional. They have a great staff. We appreciate all they do . They have a great staff. We appreciate all they do . More

by missaL317 Verified Customer Verified Customer

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Mastrovito Hyundai stands by what they sell. The owner is personally engaged with serving his customer base, and the management team is great. Kristian is extremely personable and great to wor The owner is personally engaged with serving his customer base, and the management team is great. Kristian is extremely personable and great to work with. More

by vecflaim Verified Customer Verified Customer

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Great people and great dlrshp. They care about you, your time and your veh. Wouldn't go anywhere else They care about you, your time and your veh. Wouldn't go anywhere else More

by srowlands Verified Customer Verified Customer

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Missed my scheduled appointment due to snow storm. My Husband called to see if we should reschedule or could possibly come in at a later time. Kindly rescheduled appointment for later and was very My Husband called to see if we should reschedule or could possibly come in at a later time. Kindly rescheduled appointment for later and was very helpful and understanding. More

by k.lynnpinkos Verified Customer Verified Customer

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I was treated very well. A portion of the problem was solved in a very short period of time, at no charge. We're still waiting to hear from the manufacturer regarding the sec A portion of the problem was solved in a very short period of time, at no charge. We're still waiting to hear from the manufacturer regarding the second key fob (hopeful warranted replacement). More

by JWELCHER Verified Customer Verified Customer

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Everything was great. Tyler took good care of me and my vehicle. Would go back again. Tyler took good care of me and my vehicle. Would go back again. More

by ABoyer Verified Customer Verified Customer

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The Sales department is very helpful. The Service Department is organized and knowledgeable. The Service Advisors listen and address my concers. There hours are very convenient. The Service Department is organized and knowledgeable. The Service Advisors listen and address my concers. There hours are very convenient. More

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