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Brandal Raymond
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Brandal Raymond | Page 4
Evening Service Manager
Luther Bloomington Acura Subaru
7801 Lyndale Ave S
Minneapolis, MN 55420
40 Reviews
Dealership Experience
14 yrs
Industry Experience
27 yrs, 7 mos
Languages Spoken
American Sign Language
English
40 Reviews of Brandal Raymond
October 22, 2018
Ablsoultely Client Focus! I live in north metro and was attending a conference on the south end of town. In a panic late on a Friday afternoon I contacted Luther for assistanc I live in north metro and was attending a conference on the south end of town. In a panic late on a Friday afternoon I contacted Luther for assistance (I thought possible a hose was broke or the radiator was busted). The Service professional calmed me down, gave me a number for a tow, if needed and told me who to ask for once I arrived after 5:00 p.m. I was only 3 miles away at the Hilton was able to drive to Luther Bloomington. They immediately took my car in, did a full inspection, and washed my car. No work was required, thank god! However, they did advise me of what is needed soon and was prepared to complete that work. I so appreciated their client service focus. It wasn't about just the car it was also about me the customer. My experience with Acura has been great - they make excellent cars when cared for will give you great performance always. The dealerships are professional and the Best! Luther Bloomington - you are a Life Saver and most importantly, you left me feeling totally confident about your commitment to your client and service. Thank you. More
by topofthemorning
Verified CustomerOther Employees Tagged: Alex Anderson, Tyler Newstrom
Helpful 
October 05, 2018
Turned a bad situation good! We were just starting our 6+ hour drive home from vacation when the car started shaking and the check engine light started flashing. We were able to l We were just starting our 6+ hour drive home from vacation when the car started shaking and the check engine light started flashing. We were able to limp it to the nearest dealership which happened to be Luther Bloomington Subaru. Brandal, the service manager, was able to fit us in for a diagnosis right away. They found the issue and replaced the part within two hours. Brandal was easy to deal with and got us back on the road quickly. He even recommended a great pizza place! I cannot stress how great this place is to deal with. I wish this dealership (and attitude) was in Marquette, Mi. More
by Yooper
September 29, 2018
Forgot to applied coupon presented coupon at check in but coupon amount not applied on invoice. Noticed and got it solved at pay counter. This is the 2ND time I faced this sit presented coupon at check in but coupon amount not applied on invoice. Noticed and got it solved at pay counter. This is the 2ND time I faced this situation. More
by jefriyang
September 29, 2018
Great service Took my car in 2 times, first time because I had an airbag light on. They not only investigated the air bag light, but threw in routine service stuff Took my car in 2 times, first time because I had an airbag light on. They not only investigated the air bag light, but threw in routine service stuff which I had booked for 3 weeks later. Brought my car in for other issues found during the first appointment, and was told it would be ready the next day, so I took a loaner. I had forgotten my apartment keys were on the same keychain as my car keys. So I frantically drove back to the dealership to get them. I found out my car was actually finished and got my car back, not just my apartment keys. More
by mayaram2
September 26, 2018
you were my advocate Natasha handled all the contact with the insurance company. Brought the whole process to a positive close. I wouldn’t have known to even start with t Natasha handled all the contact with the insurance company. Brought the whole process to a positive close. I wouldn’t have known to even start with the insurance company. Having a loaner car made all the difference. When there was still a funny noise, getting the car back in and fixed (there was a small piece of metal making the noise) was done efficiently. More
by cmshaeffer
Other Employees Tagged: Alex Anderson , Natasha
September 18, 2018
Service Brandal was very friendly and he was great informing myself with the issues of my car. Skylynn who helped me when I first pulled in was fantastic. S Brandal was very friendly and he was great informing myself with the issues of my car. Skylynn who helped me when I first pulled in was fantastic. She greeted me with a great smile and a great job getting my info More
by Bob
Other Employees Tagged: Skylynn
September 14, 2018
Excellent service Excellent customer service and work. I took my car for checking oil leaks and issue with water leak from AC inside the car. they found the issue with Excellent customer service and work. I took my car for checking oil leaks and issue with water leak from AC inside the car. they found the issue with water leak and fixed it. and provided estimate for other issues. More
by Murali
September 11, 2018
Brandall Great service. I have had nothing but issu s with my Acura and yet Brandall has made the experience less painful. It does make me mad that we are now Great service. I have had nothing but issu s with my Acura and yet Brandall has made the experience less painful. It does make me mad that we are now on a first name basis. More
by cwr117
August 22, 2018
Check up, tune up Great service as always, they found a couple of things that needed attention. Great snacks and comfy chairs. I highly recommend the services provided, Great service as always, they found a couple of things that needed attention. Great snacks and comfy chairs. I highly recommend the services provided, thanks again. More
by RUTHMALINOFF
August 21, 2018
Alternator Issue Had to get in appointment and replace and alternator...was quick and easy, was out of the in about an hour and was able to enjoy the rest my weekend!! Had to get in appointment and replace and alternator...was quick and easy, was out of the in about an hour and was able to enjoy the rest my weekend!!! More
by JHENNING1984
Other Employees Tagged: Karlos
