Brandon Carr

Glenn Polk Buick GMC of Gainesville responded

This is the kind of review that makes our whole team smile! If you normally dread buying a vehicle and walked away saying this was the best buying experience you’ve ever had, then JP, Brandon, and our finance team did exactly what we want them to do. No pressure, no games, just good people taking the time to listen and take care of you. Thank you for trusting our family with your business and for being willing to send your family and friends our way. Enjoy that new ride, and we look forward to seeing you again!

Glenn Polk Buick GMC of Gainesville responded

Thank you for such a wonderful review! It means so much to hear that you've consistently had positive experiences across our dealerships, whether purchasing a new vehicle or visiting us for service. Knowing you've always been treated with friendliness, received timely service, and never paid more than you were quoted is exactly the kind of trust we're working to earn every day. Your kind words about Glenn Polk Auto Group and your pride in having us in Gainesville are incredibly humbling. That's what the Polk Promise is all about. Thank you for your continued loyalty and support. We look forward to serving you for many years to come!

Glenn Polk Buick GMC of Gainesville responded

Thank you for your feedback, Ed. I'm glad to hear you were pleased with the quality of the work, but I completely understand your frustration regarding the credit card surcharge. The fee itself should never come as a surprise. We recently implemented this new payment process, and while customers always have the option to avoid the surcharge by paying with cash, check, or debit card, we clearly did not communicate those options as well as we should have during your visit. That's on us, and I apologize for that experience. We are already reinforcing this process with our team so every customer is informed in advance and can choose the payment method that works best for them. Thank you for bringing this to our attention. Your feedback is helping us improve, and we appreciate the opportunity to earn your business.

Glenn Polk Buick GMC of Gainesville responded

We’re delighted Johnny and Brandon provided an excellent experience when you bought your used Chevrolet Tahoe. We look forward to welcoming you back as a valued customer for years to come.

Glenn Polk Buick GMC of Gainesville responded

We’re delighted that our team pulled every string to secure the new GMC 2500 you wanted. Congratulations on your purchase and thank you for the five-star review!

Glenn Polk Buick GMC of Gainesville responded

Really appreciate you sharing this. No pressure, strong inventory, and great service is exactly the experience we want people to have. I am glad Michael Nack took great care of you and made the process enjoyable. We are grateful for your trust and the kind words.

Glenn Polk Buick GMC of Gainesville responded

That is great to hear, Barry. Being able to take your time with no pressure and feel comfortable with the decision is exactly how the process should be. I am glad everything felt easy for you and that it turned into an A-plus experience. We truly appreciate your trust and the opportunity to take care of you. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

That is great to hear, Daniel. I am glad the sales team and service department both took good care of you and made the experience a positive one. Brandon Carr does a great job looking after people, and I appreciate you calling him out and trusting us to take care of you. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this. I am glad the experience felt easy and that Brandon Carr made the process painless for you. Hearing that you plan to keep buying cars here means a lot to us, and we are grateful for your trust and continued loyalty. Merry Christmas.