Brandon Carr

Glenn Polk Buick GMC of Gainesville responded

Thank you for your feedback, Ed. I'm glad to hear you were pleased with the quality of the work, but I completely understand your frustration regarding the credit card surcharge. The fee itself should never come as a surprise. We recently implemented this new payment process, and while customers always have the option to avoid the surcharge by paying with cash, check, or debit card, we clearly did not communicate those options as well as we should have during your visit. That's on us, and I apologize for that experience. We are already reinforcing this process with our team so every customer is informed in advance and can choose the payment method that works best for them. Thank you for bringing this to our attention. Your feedback is helping us improve, and we appreciate the opportunity to earn your business.

Glenn Polk Buick GMC of Gainesville responded

We’re delighted Johnny and Brandon provided an excellent experience when you bought your used Chevrolet Tahoe. We look forward to welcoming you back as a valued customer for years to come.

Glenn Polk Buick GMC of Gainesville responded

We’re delighted that our team pulled every string to secure the new GMC 2500 you wanted. Congratulations on your purchase and thank you for the five-star review!

Glenn Polk Buick GMC of Gainesville responded

Really appreciate you sharing this. No pressure, strong inventory, and great service is exactly the experience we want people to have. I am glad Michael Nack took great care of you and made the process enjoyable. We are grateful for your trust and the kind words.

Glenn Polk Buick GMC of Gainesville responded

That is great to hear, Barry. Being able to take your time with no pressure and feel comfortable with the decision is exactly how the process should be. I am glad everything felt easy for you and that it turned into an A-plus experience. We truly appreciate your trust and the opportunity to take care of you. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

That is great to hear, Daniel. I am glad the sales team and service department both took good care of you and made the experience a positive one. Brandon Carr does a great job looking after people, and I appreciate you calling him out and trusting us to take care of you. Happy New Year.

Glenn Polk Buick GMC of Gainesville responded

Thank you for sharing this. I am glad the experience felt easy and that Brandon Carr made the process painless for you. Hearing that you plan to keep buying cars here means a lot to us, and we are grateful for your trust and continued loyalty. Merry Christmas.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Randy. I am glad you had a great experience and that our team made the process helpful and easy from start to finish. Aspen and Brandon do a great job taking care of people, and I appreciate you calling them out. We are grateful for your trust and hope you enjoy your new ride. Merry Christmas.

Glenn Polk Buick GMC of Gainesville responded

Thank you, Steve and Judy. I’m glad to hear our team took good care of you and made everything quick and easy. Friendly service and clear answers are things we really focus on, so I appreciate you sharing that.