Theresa West
Theresa West at Glenn Polk Buick GMC of Gainesville

Theresa West

Service Consultant

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

Contact Me
4.8
68 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

5 yrs, 5 mos

Industry Experience

5 yrs, 5 mos

4.8

68 Reviews

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68 Reviews of Theresa West

June 04, 2026

Dealership Rating
Employee Rating

Easy scheduling, when I arrived promptly checked in and services were completed in a timely manner. Liked the text service providing updates. More

by brent.harness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

Jun 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you, Brent. I am glad you found the scheduling process easy and that our team got you checked in promptly and completed the work in a timely manner. We know communication is important, so I am happy to hear the service text updates helped keep you informed throughout the process. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future.

June 01, 2026

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Employee Rating

Changed oil and rotated tires and changed fuel filter. No problems, great service, highly recommend! More

by DTBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Brown

Jun 01, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Theresa West and our service team took great care of you and made the visit smooth and hassle-free. Getting all your maintenance completed with no problems is exactly what we aim for. We appreciate the recommendation, your trust in our team, and the opportunity to help keep your vehicle running its best.

May 16, 2026

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Was very pleased with the service , which was completed at a satisfactory time. Everyone was very courteous. More

by bhn
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Paulo, Theresa, and the rest of our team took great care of you. Completing the work in a timely manner and treating you with courtesy and respect is exactly what we strive for. We appreciate you trusting us with your vehicle and look forward to helping you again.

May 16, 2026

Dealership Rating
Employee Rating

I am very pleased with the service. The service was completed in a timely manner. More

by bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for entrusting us with your Cadillac. We’re glad our team completed your service promptly and to your satisfaction. We look forward to helping maintain your vehicle in the future.

May 12, 2026

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Only place my car has ever been serviced. They are so great!I would recommend! More

by leiellen3
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you so much::)) That kind of trust means everything to us, and we never take it lightly. I am glad Theresa West and the rest of our service team continue to take great care of you and your vehicle. We truly appreciate the recommendation and your loyalty over the years. We will be here whenever you need us.

May 04, 2026

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Glenn Polk service department is second to none! Always timely and professional and got me back on the road with no problems! 10 out of 10 for the dealership from top to bottom! More

by JBLOUNT10
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is high praise right there. I am glad our service team delivered with a timely, professional experience and got you back on the road without any issues. Hearing 10 out of 10 across the board means a lot to all of us. We appreciate your trust and look forward to taking care of you again.

May 01, 2026

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This is the best dealership that always gives us good sales experience and great service More

by GPOLK0
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Johnny Loggains

May 01, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That means a lot to us. I am glad our team continues to deliver both a great buying experience and strong service every time you come in. That kind of consistency is what we are all about. We appreciate your trust and look forward to taking care of you again.

May 01, 2026

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Great hassle free buying and Michael as awesome. I would recommend Glenn Polk for all your car needs More

by CH2OS2534
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is great to hear. Hassle-free is exactly how buying a vehicle should feel. Michael Nack does a fantastic job taking care of people, and I am glad he made it a strong experience for you. We appreciate the recommendation and the opportunity to earn your business.

April 26, 2026

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After my appt I was not happy with what I noticed on my alignment. They called me a few days later and offered to bring it back and pick up and bring it back but I ended up getting new cars from another de More

by LSHANKLES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Brown

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thanks for sharing about your experience with Glenn Polk Buick GMC of Gainesville. We are sorry to hear that you weren't fully satisfied with our service. Please don't hesitate to reach out to us directly if you'd be willing to discuss this matter in more detail. We would appreciate the opportunity to address your concerns.

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for the update. I am really glad you gave us the opportunity to respond, even though the initial experience missed the mark. That is not how we want things to go. I do appreciate you recognizing the effort from our General Sales Manager and Service Manager to step in, make it right, and offer a solution that worked best for you. Whether it is correcting the work or providing a refund, doing the right thing matters. Thank you again for your feedback and for allowing us the chance to address it.

April 17, 2026

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Employee Rating

Good experience-Paulo always takes care of me and everyone is nice. will recommend for others More

by reeceholt12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you, Reece. That is what we like to hear. Paulo does a great job taking care of people and I am glad he continues to deliver for you, along with the rest of the team. We appreciate the recommendation and your continued trust in us. Looking forward to seeing you next time.

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