Theresa West
Theresa West at Glenn Polk Buick GMC of Gainesville

Theresa West

Service Consultant

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

Contact Me
4.8
66 Reviews

I grew up in North Texas and Southern Oklahoma and have been around the car business my whole life. After graduating high school, I started working at Glenn Polk Auto Group while studying accounting and business management. I'm passionate about customer satisfaction and always working to grow—both professionally and spiritually.

Dealership Experience

5 yrs, 4 mos

Industry Experience

5 yrs, 4 mos

4.8

66 Reviews

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66 Reviews of Theresa West

May 16, 2026

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Employee Rating

Was very pleased with the service , which was completed at a satisfactory time. Everyone was very courteous. More

by bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Paulo, Theresa, and the rest of our team took great care of you. Completing the work in a timely manner and treating you with courtesy and respect is exactly what we strive for. We appreciate you trusting us with your vehicle and look forward to helping you again.

May 16, 2026

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Employee Rating

I am very pleased with the service. The service was completed in a timely manner. More

by bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Cory Brown

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for entrusting us with your Cadillac. We’re glad our team completed your service promptly and to your satisfaction. We look forward to helping maintain your vehicle in the future.

May 12, 2026

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Only place my car has ever been serviced. They are so great!I would recommend! More

by leiellen3
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you so much::)) That kind of trust means everything to us, and we never take it lightly. I am glad Theresa West and the rest of our service team continue to take great care of you and your vehicle. We truly appreciate the recommendation and your loyalty over the years. We will be here whenever you need us.

May 04, 2026

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Glenn Polk service department is second to none! Always timely and professional and got me back on the road with no problems! 10 out of 10 for the dealership from top to bottom! More

by JBLOUNT10
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is high praise right there. I am glad our service team delivered with a timely, professional experience and got you back on the road without any issues. Hearing 10 out of 10 across the board means a lot to all of us. We appreciate your trust and look forward to taking care of you again.

May 01, 2026

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This is the best dealership that always gives us good sales experience and great service More

by GPOLK0
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Recommend Dealer
Yes

Other Employees Tagged: Johnny Loggains

May 01, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That means a lot to us. I am glad our team continues to deliver both a great buying experience and strong service every time you come in. That kind of consistency is what we are all about. We appreciate your trust and look forward to taking care of you again.

May 01, 2026

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Great hassle free buying and Michael as awesome. I would recommend Glenn Polk for all your car needs More

by CH2OS2534
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Recommend Dealer
Yes
May 01, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is great to hear. Hassle-free is exactly how buying a vehicle should feel. Michael Nack does a fantastic job taking care of people, and I am glad he made it a strong experience for you. We appreciate the recommendation and the opportunity to earn your business.

April 26, 2026

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After my appt I was not happy with what I noticed on my alignment. They called me a few days later and offered to bring it back and pick up and bring it back but I ended up getting new cars from another de More

by LSHANKLES1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory Brown

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thanks for sharing about your experience with Glenn Polk Buick GMC of Gainesville. We are sorry to hear that you weren't fully satisfied with our service. Please don't hesitate to reach out to us directly if you'd be willing to discuss this matter in more detail. We would appreciate the opportunity to address your concerns.

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for the update. I am really glad you gave us the opportunity to respond, even though the initial experience missed the mark. That is not how we want things to go. I do appreciate you recognizing the effort from our General Sales Manager and Service Manager to step in, make it right, and offer a solution that worked best for you. Whether it is correcting the work or providing a refund, doing the right thing matters. Thank you again for your feedback and for allowing us the chance to address it.

April 17, 2026

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Good experience-Paulo always takes care of me and everyone is nice. will recommend for others More

by reeceholt12
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Recommend Dealer
Yes
Apr 17, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you, Reece. That is what we like to hear. Paulo does a great job taking care of people and I am glad he continues to deliver for you, along with the rest of the team. We appreciate the recommendation and your continued trust in us. Looking forward to seeing you next time.

April 15, 2026

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very professional --- very friendly ---on time --great atmosphere as well .will return to this dealership More

by BOBBEESOXX83
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Recommend Dealer
Yes
Apr 15, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is how it should feel every time, professional, friendly, and right on schedule. Theresa West does a great job taking care of people and creating that kind of atmosphere, and I am glad that stood out to you. We appreciate you choosing us and look forward to seeing you again.

April 12, 2026

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The people are great my service is good I’m hoping to get some estimates on my car. More

by pennypittner
Service Price Transparency
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Recommend Dealer
Yes
Apr 12, 2026

Glenn Polk Buick GMC of Gainesville responded

We’re glad our team delivered a positive service experience. Theresa will be happy to provide estimates for your Pontiac G6; please reach out when you’re ready.

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