Cory Brown
Cory Brown at Glenn Polk Buick GMC of Gainesville

Cory Brown

Service Manager

Glenn Polk Buick GMC of Gainesville

1608 US-82
Gainesville, TX 76240

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4.9
30 Reviews
4.9

30 Reviews

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30 Reviews of Cory Brown

May 16, 2026

Dealership Rating
Employee Rating

Was very pleased with the service , which was completed at a satisfactory time. Everyone was very courteous. More

by bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. I am glad Paulo, Theresa, and the rest of our team took great care of you. Completing the work in a timely manner and treating you with courtesy and respect is exactly what we strive for. We appreciate you trusting us with your vehicle and look forward to helping you again.

May 16, 2026

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Employee Rating

I am very pleased with the service. The service was completed in a timely manner. More

by bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West

May 16, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for entrusting us with your Cadillac. We’re glad our team completed your service promptly and to your satisfaction. We look forward to helping maintain your vehicle in the future.

April 26, 2026

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Employee Rating

After my appt I was not happy with what I noticed on my alignment. They called me a few days later and offered to bring it back and pick up and bring it back but I ended up getting new cars from another de More

by LSHANKLES1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Theresa West

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thanks for sharing about your experience with Glenn Polk Buick GMC of Gainesville. We are sorry to hear that you weren't fully satisfied with our service. Please don't hesitate to reach out to us directly if you'd be willing to discuss this matter in more detail. We would appreciate the opportunity to address your concerns.

May 04, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you for the update. I am really glad you gave us the opportunity to respond, even though the initial experience missed the mark. That is not how we want things to go. I do appreciate you recognizing the effort from our General Sales Manager and Service Manager to step in, make it right, and offer a solution that worked best for you. Whether it is correcting the work or providing a refund, doing the right thing matters. Thank you again for your feedback and for allowing us the chance to address it.

April 15, 2026

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Service dept was quick in ordering the part needed and timely in installing when the part arrived. Very satisfied with service. More

by shirlday111
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 15, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you. That is exactly what we aim for, staying on top of things from ordering the part to getting it installed quickly once it arrives. I am glad our team delivered that level of service for you. We appreciate you trusting us with your vehicle and are here whenever you need us.

April 09, 2026

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Have always doe me right when I bring my car for service. I need 3 more words More

by eavd
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Glenn Polk Buick GMC of Gainesville responded

That’s what we love to hear. Knowing we’ve consistently taken care of you the right way every time you come in means a lot to our team. Great folks taking care of great customers, that’s what it’s all about. We truly appreciate you trusting us with your vehicle. See you next time.

March 06, 2026

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They are alway willing to help you and make you feel comfortable, they get you in and out , the place is really clean. More

by Janicepatterson
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West

Mar 06, 2026

Glenn Polk Buick GMC of Gainesville responded

Thank you, Janice. I am glad Paulo and Theresa helped make your visit comfortable and efficient while keeping everything running smoothly. A clean, welcoming environment and getting people in and out quickly matters, and I appreciate you recognizing our team for that. We are always here when you need us.

February 26, 2026

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Glenn Polk service always does a good job of getting me in and taking care of my needs quickly. More

by Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Glenn Polk Buick GMC of Gainesville responded

I appreciate you saying that. Getting you in quickly and taking care of what you need is exactly what our service team works hard to do every day. Thank you for continuing to trust us with your vehicle.

February 25, 2026

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Took car in for oil change/ tire rotation/ etc. Was greeted by friendly staff. Appointment was for 8 am. Staff were right on time taking care of for service. Everything went smoothly from start More

by Sbridges49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West

Feb 25, 2026

Glenn Polk Buick GMC of Gainesville responded

I appreciate you sharing this. Starting on time and keeping things smooth from check-in to finish is exactly how service should work. I am glad the team welcomed you in and took good care of everything. Thank you for trusting us with your vehicle.

February 23, 2026

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Employee Rating

Great dealership Great Staff Great customer service. I would recommend to anyone looking for a vehicle More

by tashaj919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West , Jacob Weir

Feb 23, 2026

Glenn Polk Buick GMC of Gainesville responded

I appreciate you saying that. Paulo Gutierrez and Theresa West do a great job taking care of people, and I am glad you felt the difference with our team. Thank you for the recommendation and for giving us the opportunity to earn your business.

February 21, 2026

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Employee Rating

Our experience was top notch at Glen Polk Chevrolet. From the initial call to make the appointment to completion of service, every step went off without a hitch. Clear communication and excellent custom More

by Gkl.outlet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paulo Gutierrez, Theresa West

Feb 22, 2026

Glenn Polk Buick GMC of Gainesville responded

I really appreciate you sharing this. From the first phone call all the way through completion, that is exactly the kind of experience we want people to have. Paulo Gutierrez and Theresa West do a great job keeping communication clear and making sure things move efficiently, and I am glad the service was even quicker than you expected. We are blessed with a strong team that takes pride in taking care of people. Thank you for the recommendation and for trusting us with both your service and future vehicle needs.

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