Brandon Gurley | Page 3

On 10-23-20 I purchased a new 2021 GLC300 for my wife who wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in that sometimes it would indicate a time that was 3+ hours off and then later correct itself. Speaking with MB Plano, they had me reboot the clock which seemed to help for a short period. Subsequently it happened again and I reboot and then it happened again and once again I rebooted. On 12-14-20, after it happened twice again, I called my service adviser and was advised that she would have someone call me to set up a time to bring the vehicle in. After three days of not hearing from anyone, I sent an email to MB Plano advise of the situation and lack of communication. I received an acknowledgment of receipt and that someone would get back to me. It is now 12-19-20, and I still have not heard from anyone. After dealing with Park Place Lexus for some 20 years, I am not accustomed to this kind of customer service or lack thereof. While an problem with a vehicle clock is not major, the lack of communication and response from MB Plano indicates, to me, their low level of customer service. However, the purchase experience was fine but that is only part of dealing with customers. More

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Because of the Covid 19 pandemic, they became so hungry and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me the number Is so ridiculous. I think this guy really need some money to pay his bill. IF YOU WANT BUY A CAR WITH HIGHEST PRICE? Call him. More

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From purchase to service, its all the worst of the worst!! From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad ser From the time you try and purchase a car to the point where you fall for their scams and maybe buy a car from them, you will have consistently bad service from staff who lie and don't do their job. I've bought 7 cars from Mercedes of Plano and for the first 6, they were great. But about 5 years ago they had an ownership change and its been downhill ever since. They lost most of their good people to a dealership in McKinney and are quickly loosing all their long-time customers to other dealerships. Save yourself the heartache, headache and money and go anywhere else. I'm not saying every other dealer is better only that in DFW, Mercedes of Plano is the pitts. Don't believe me? Well go buy a car there and come back in a few months and read this post. More

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We have been clients of Mercedes-Benz of Plano for several years. We have used the service department and have very satisfied. We recently ordered a new 2020 GLS. The sales and delivery staff did a su several years. We have used the service department and have very satisfied. We recently ordered a new 2020 GLS. The sales and delivery staff did a superb job. More

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Great service, honest, took my time seriously, and was attentive throughout the process. I have been to several other dealerships in the past two years and this one by far has had the best service and wil attentive throughout the process. I have been to several other dealerships in the past two years and this one by far has had the best service and will be getting my business again. More

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Excellent experience. First time this car has been serviced here. Final tab was less than expected, and service completed was also more than expected. I completely endorse MB Plano, and look forward serviced here. Final tab was less than expected, and service completed was also more than expected. I completely endorse MB Plano, and look forward to having them care for my car. More

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Great experance I dropped the car off and continued with my rat killing. When they completed the job everything was fixed, the car was washed, the inside was cleane I dropped the car off and continued with my rat killing. When they completed the job everything was fixed, the car was washed, the inside was cleaned and I was completely satisfied. They will have my business for a very long time. My advisor, Zafar Vakini, was very courteous and helpful through the process. Truely a great experience that I look forward to again. More

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service When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshie When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshield. The first I heard. He wasnt keen on helping either. More

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