Brandon Marrero | Page 6

Went above and beyond to deliver car to my house when car wasn't ready due to recall from Kia that had not been fixed at the time I was there to pick up car. Salesman took the car to Kia, had recall checked wasn't ready due to recall from Kia that had not been fixed at the time I was there to pick up car. Salesman took the car to Kia, had recall checked in fixed and delivered card to my house. More

by KLKA Verified Customer Verified Customer

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Not friendly, not helpful, not considerate, and very distant. Seemed only interested in making money. distant. Seemed only interested in making money. More

by Neil Verified Customer Verified Customer

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The dealership was not an issue. The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills wha The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills whatsoever whether it’s phone calls or email. It took two family members to try to reach her several times in an attempt to resolve the issue fairly. . At the advice of the service advisor, he suggested I rent the car for two weeks. Because he was not sure when my car would be looked at due to the nature of the issue. The cost for rental for a week from Hertz was $218.00. Within hours was much to my surprise he made a call to say my car was ready, and I had just rented the vehicle for the week . Hertz would not cancel the contract and re-reimburse me . Therefore, I feel Hyundai should be responsible for the total amount since I acted on their advice. I leased & then purchased my vehicle, and as a loyal Hyundai customer, I feel Hyundai should reimburse me for the full amount of my rental of $218.00. Cathy made the decision the $31 was fair and it most certainly is not. Refuse to discuss the matter any further, and when she was questioned by a family member to speak to her manager, she refused. Does that sound do you like More

by DFIC22 Verified Customer Verified Customer

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Quick and efficient, quick to resolve my problem, friendly, understanding, didn’t give me a hard time at all!! friendly, understanding, didn’t give me a hard time at all!! More

by Adrian303 Verified Customer Verified Customer

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Helpful, quick and have answer every question I’ve had. Thank you guys at Hyundai of Salem. Thank you guys at Hyundai of Salem. More

by MANDYACEVEDO906 Verified Customer Verified Customer

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I never thought buying a car could be this easy! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! Nancy Vega and the team at Key Hyundai made my buying experience stress free from beginning to pickup of my new Kona. Love my new car! More

by jeanne189 Verified Customer Verified Customer

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I nrought my car that was not leaking oil im for a recall and it was returned to me with oil pouring out and wires disconnected and hanging I was told my car which is a 2008 and had no issues before going to and it was returned to me with oil pouring out and wires disconnected and hanging I was told my car which is a 2008 and had no issues before going to Key Hyundai was and I quote old so what did I expect now my calls are sent to voicemail and the 800 customer service numbers keep referring me to another 800 number the fact that key hyundai refuses to acknowledge and rectify the isaue they created is atrocious I have owned a Hyundai for the last 30 years and my experience with key Hyundai which is going ro an attorney has pushed me to buy a Honda while my Hyundai sits in my driveway rendered undrivable because of the incompetence of their mechanics and their service advisor and service managers refusal to address and correct their mistake Customer service does not exist at this location as I was made to feel as if I was at fault for maintaining my Hyundai and only drive about 2000 miles a year so if your vehicle is not brand new they treat it with disrespect even when you bring it with the original battery terminal covers on which they apparently threw away More

by Sween Verified Customer Verified Customer

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All staff are friendly and very comfortable visit whenever I visit this dealership also very close from my area whenever I visit this dealership also very close from my area More

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Reliable, Nice location, nice and kind people, good work, finish their work in good time finish their work in good time More

by DR848453 Verified Customer Verified Customer

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Good customer service. Christian gave me many options and explained everything very clear for me to understand and choose the best option. Christian gave me many options and explained everything very clear for me to understand and choose the best option. More

by Glendimar De La Cruz Verified Customer Verified Customer

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