Brandon Scott

Excellent customer service ! ! Very professional Take my call immediately and make my appointment next day Congrats ! Very professional Take my call immediately and make my appointment next day Congrats More

Report | Print

As an ASE-certified technician with over 30 years of experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I had to rely on a dealership service department for my wife’s 2016 Nissan Rogue. The issue we needed addressed was a noise coming from the rear when applying the brakes. My wife dropped off the vehicle, and later received a call from Brandon, the service advisor, who provided an estimate for the brake repair along with a "wish list" of other recommended services based on the mileage. Brandon stated that the rear brake pads and rotors needed replacement. Given my background, I asked him a few key questions: Would the car still stop if the brake pads were replaced only, and were the rotors worn below minimum thickness? Brandon assured to my wife and me, that the car would stop and that the brake rotors were not below the minimum thickness. I requested Brandon send me a photo of the rotor, which he did. However, the rotor was shown on a workbench, and I was left wondering—who disassembles parts before work has been authorized? We decided to authorize the brake pad replacement based on the information we received. About 30 minutes later, my wife received another call from Brandon, stating that the technician refused to replace just the brake pads because they felt the car wouldn’t be safe unless both the pads and rotors were replaced. This change in approach is clearly scare tactic, and unfortunately, it worked. My wife ended up agreeing to having the Brake Pads and Rotors replaced. Additionally, there were several "urgent" recommendations based on Brandon’s evaluation, including a cabin air filter, engine air filter, spark plugs, and wiper blades—items that were all replaced just 2 months ago. This only added to my skepticism about their recommendations. In summary, I failed to keep a closer eye on the brake wear of the car, and Scott Clark Nissan took full advantage of that. I deeply regret trusting them with our vehicle. Shame on us for not being more vigilant, and shame on them for their poor service and the unnecessary pressure tactics they employed. I will not be returning to Scott Clark Nissan for any future service needs. More

Report | Print

The service department is efficient. My service advisor was courteous and professional. Express service is the best. My service advisor was courteous and professional. Express service is the best. More

Report | Print

Very fast, polite and knowledgeable 10 out of 10 definitely coming back Service was very fast and the videos helped me understand what needed to be maintenance on the vehicle definitely coming back Service was very fast and the videos helped me understand what needed to be maintenance on the vehicle More

Report | Print

Scott Clark is expensive but does excellent work-reliable n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** More

Report | Print

Prestigious staff with exemplary service! You will be treated with high regard and the utmost respect! You will be treated with high regard and the utmost respect! More

Report | Print