Brandon Tomes | Page 8

Being a female, auto related experiences can be really great or really bad. Unfortunately, this was the worst for me. I had high hopes based on reviews I've seen. I had hoped they weren't going to try great or really bad. Unfortunately, this was the worst for me. I had high hopes based on reviews I've seen. I had hoped they weren't going to try to take advantage of me being female or treat me differently for that same reason. LADIES - If you want to be treated inferior or not be listened to, this is your place. If you want to feel like your parenting responsibilities are a burden to their "sell," This is your place. If you want to be lied to, cheated and scammed by Finance (who forces packages you don't want in your purchase), this is your place. If that isn't enough, they will then guilt you for being honest on a survey. Manager, Jose Ayala, will even call you to tell you he's upset you left an honest survey and accuse you of conning them. Which leads to... Beware: if they offer you anything, "to make right" or "because it was their error," they'll say it's because "they want to." It's only a ploy to get a good survey. Oh and beware of the salesman Jeff, who pretends he's Jose's manager. He's not and the real manager, Zack Alia. Again, I had high hopes that at least one manager there cared about my experience but Zack failed to follow through or even respond any further. I was supposed to love buying a brand new amazing car and they've turned it into me wishing I'd gone somewhere else. It's not Subaru's fault the dealerships do what they do. More

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I don’t get the hype on this dealership. There are all kinds of fees added into the final price. And when they negotiate, they just reduce the fees they arbitrarily added in the first place. This dealer i kinds of fees added into the final price. And when they negotiate, they just reduce the fees they arbitrarily added in the first place. This dealer isn’t transparent or even focused on customer service. Their sales reps are pushy and don’t pay attention to your requests. After a terrible experience, I ended up purchasing a car from somewhere else that had nearly an identical used CPO car for $2,000 cheaper. And the managers only greet you to pressure you to commit to a purchase. They don’t check, or follow up. There is literally a catwalk above the lobby where they sit and watch their salespeople. After visiting the other Subaru dealers in the area, this was easily the worst and the most uncomfortable. Even when I was there, I overheard 3 people pressuring an old lady into a purchase. More

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Great experience with Obi Ezeh with the purchase of my 2021 Subaru Outback. He was very professional & provided great service! He and the finance director answered all my questions and made the experience 2021 Subaru Outback. He was very professional & provided great service! He and the finance director answered all my questions and made the experience easy and effortless. More

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Obi was the salesperson who was working with me ,he helped me to get my first Subaru BRZ, he was incredibly professional very nice and polite, he answered all my questions and he make my experience buy helped me to get my first Subaru BRZ, he was incredibly professional very nice and polite, he answered all my questions and he make my experience buying this car extraordinary. I'm very happy for my purchase and cant wait to drive it for a roadtrip. I will buy with Obi again Thank you for Obi and the Brandom Tomes family. Victor Lara More

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We purchased our Outback from the Brandon Tomes Subaru dealership and our experience was outstanding. Our salesman was Obi and I would purchase another car from him again and again! Obi made the process dealership and our experience was outstanding. Our salesman was Obi and I would purchase another car from him again and again! Obi made the process stress free and was beyond accommodating getting us into a loaner car while we waited for the new car to be delivered (due to Covid there was a shortage). I really appreciate everything they did for us and couldn’t be happier with our new Subaru! Thank you so much Obi and everyone at the Brandon Tomes family!! 😊 - Carla Perry More

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I purchased a new Cross Trek here and I just cannot say enough about these people! Obi and Nick made the whole experience amazing and fun, and Mark blew me away! The finance process was painless and relaxe enough about these people! Obi and Nick made the whole experience amazing and fun, and Mark blew me away! The finance process was painless and relaxed. I was anxious going in, but he had it laid out simply and honestly, getting me a better deal than I thought I'd ever see! Thank you guys and I will definitely be back!!! More

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I scheduled a test drive on an Outback and loved it! But also loved the customer service I received from Alauna Casasola and Roger Venegas. Alauna explained all the cool features the Outback has and after also loved the customer service I received from Alauna Casasola and Roger Venegas. Alauna explained all the cool features the Outback has and after driving it, I was sold! Brandon Tomes is a great place to by a car and Alauna and Roger made the process very easy! Thank you Alauna and Roger! More

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