Brandon Tomes | Page 7

NIGHTMARE OUTBACK PURCHASE‼️ I purchased a 2019 Subaru Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailga Outback In August 2019. From the day I drove it off the lot, I have had constant but intermittent problems with the opening and closing of the tailgate along with other electrical issues. It’s been in the service departments of several DFW Subaru dealerships for a total of 2-3 months during the last 3 years. A tailgate part was replaced in 2020 so there was an issue they discovered. However, the repair only worked for a few months before the issue reoccurred. I have repeatedly returned to the service department to try to resolve the problem for good but all they do is say they couldn’t recreate or find a problem and then perform a hard reset on the battery. Last week I took my vehicle back to the service department to once again hopefully have them find the problem. Two days later they called and said they couldn’t find anything wrong with the car and it was ready to be picked up. I called Subaru Corporate and set up a case number and was told I would receive a call back within 48 hours. Five days later I finally received a call back from Corporate basically telling me they trusted their service department and they weren’t going to spend anymore time looking at my vehicle. They instructed me to immediately return the loaner car or they were going to report it as stolen.A few days after setting up the case number with Corporate, I had to leave town for a family emergency. I notified the service department and informed them of this and Chance said as long as I wasn’t leaving the state, that it was fine. Now Bryan from Corporate told me the car had to be returned immediately or it will be REPORTED STOLEN and I will be ARRESTED. This is the treatment Subaru gives it’s customer so carefully consider if you want to do business with a corporation that doesn’t stand behind its vehicles. More

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After buying our third Subaru from this dealership I have to say it’s one of the best places to do business. Although there was an issue that I thought was wrong, Zack, the GSM, stepped up and made it more t to say it’s one of the best places to do business. Although there was an issue that I thought was wrong, Zack, the GSM, stepped up and made it more than right. To the folks who left bad reviews, instead of posting online, talk to Zack about the problem. I guarantee he’ll do anything within reason to make a customer satisfied. More

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It has been about a year since we purchased a used jeep rubicon from this dealership and I still have a sour taste in my mouth. I have been looking around at vehicles again and I keep thinking about the ho rubicon from this dealership and I still have a sour taste in my mouth. I have been looking around at vehicles again and I keep thinking about the horrible experience here. We were lied to from the moment we arrived and some of the lies were pointless. I noticed it had new tires on it, I would think a plus, but the sales guy said nope these are the tires that were on it. I saw the picture online when they got it, different tires. Once again, why lie? He came back with the first sales sheet and it was a crazy high payment. I asked for the interest rate and then punched the numbers in a calculator and asked why they did not match. He got nervous and started talking about gap insurance. I told him we only want to buy the jeep. He left for awhile and came back again with another payment that did not match. He once again had no explanation as to how he arrived at that amount. In comes a different sales guy explaining how the other guy had to go home. Now we are told about the 1k add on for an inspection. I explained how the electric lock did not work on one of the doors and that a 1k inspection should have flagged that. He left and said he would see why the numbers look the way they do. We were the last people there and they actually turned the lights off on us at one point. The Next guy (#3) comes in laughing saying he has no idea where we are on the deal but was sent in to talk to us?? He wrote another payment down and I asked him again why they can't sell us the Jeep for the price they quoted and why the numbers never match. He said what does that number say on your phone calculator and I showed him. He said fine and walked off. He asked if he could keep a plate from our lease return as a trophy. There was so much sleaze in that dealership it makes me sick thinking about it. I called back and told the sales manager that I did not appreciate being sold a payment and not a car. He wanted me to go back up there so he could explain the transaction. I told him that I did not need him to try and justify why the sales price and interest rate never calculated correctly. I know how to go online and punch numbers in a finance calculator and see that they were manipulating numbers to try and backdoor more money. Complete joke of an operation. Last sales guy was telling us how excited he was to get to the casino in Oklahoma as soon as we left. We never did get the numbers to match. They got their 1k, maybe more. More

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This was my first new Subaru purchase. I must emphasize that my car buying experience was non traditional, but these are unconventional times with new vehicle shortages. I had my eye on a 2022 Subaru Impre that my car buying experience was non traditional, but these are unconventional times with new vehicle shortages. I had my eye on a 2022 Subaru Impreza Hatchback Premium, so I decided to stop by Brandon Tomes Subaru to see if I could test drive one. I first spoke to Connor, the sales representative, and Nico the sales floor manager, who later introduced me to the Finance Manager Bernard. Although they didn't have the car I was looking for on the lot, they all went out of their way to show me their own cars, which were a little older, but tried to help me get the feel of the car. They advised me that the only Impreza Hatchback Premium they had coming in was in mid-February, and although it was the one color I told them I did not want, we agreed to the car and the price. But because the car wasn’t coming in until mid-February, they couldn’t run my financing until February, nor lock me into the promotional rate for January. I will say I was extremely frustrated with the whole car buying experience (but no reflection to the guys who were helping me, as it was not their fault). After some back and forth, disagreeing to go into the sale blindly with no test drive and no APR rate, Nico reassured me he will take care of me and get me the lowest APR since I have excellent credit. So I went ahead and paid $1,000 for them to hold the car that was coming in February for me. A few days past, and I was curious to see if I could pull up the details on Subaru’s website about the car. When I plugged in the Vin#, to my dismay I saw that the car was actually a base line model and the interior color was not what was presented to me. I immediately called the dealership and spoke with Nico. He looked up the car and found that it indeed was the wrong model and color they sold me. He immediately searched for the model I wanted and found one premium hatchback in dark gray with black interior. He also told me that specific car could be delivered the first week of February. However, the price of that car was higher than what we agreed on days before. That was disappointing, and frustrating. I think the honorable thing they could have done was honor the original price they gave me when they mistakenly told me it was the interior color and model I wanted when I paid my deposit. My excitement over buying a new car was now weighed down by the unsettling feeling of the whole situation. Looking back now (the morning after), this would have been the perfect opportunity for me to pull out of the deal due to their error, but Nico kept assuring me that he’s got me, and did offer a lower monthly payment than he quoted for the 2nd (and right) car, or at least a payment marginally close to what we'd hoped for, but still over budget. The next morning Nico called me to say that my car arrived, 10 days before the expected arrival. We went to the dealership to see and test drive the car. Afterwards, I did have to go to finance to finish the process with Bernard, who was a pleasure to work with. A few hours later, my new car was detailed and the gas tank was filled, and I drove it off the lot. All in all, I did wind up paying approximately $6,000 over the MSRP, including taxes and fees, add-ons, extended warranties and maintenance package, which took me WAY OVER my budget again. I’m honestly disappointed with that, because they were charging me for things I had no control of, for example the Blue Steel Etch which they said is mandatory on all their cars, but yet they charge the customers for it. Overall, this was not what car buying experience should be, and the final sticker price was even more shocking; but Connor, Nico and Bernard did what they could to try and make me happy, hence my 3 stars, because while the staff were great, the whole experience and final price tag was extremely disappointing. Not worth the price, errors, and now have buyer’s remorse. More

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The absolute worst customer service in the business! Go anywhere else in the DFW area if you want a Subaru! anywhere else in the DFW area if you want a Subaru! More

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In my 40 yrs of shopping at new car dealerships, Brandon Tomes Subaru is the absolute worst I have ever encountered. The sales managers were obnoxious, rude, offensive and insulting. They continuously lied Tomes Subaru is the absolute worst I have ever encountered. The sales managers were obnoxious, rude, offensive and insulting. They continuously lied throughout my hour there and when I finally couldn’t take anymore, i got up and walked out. Then one of them followed me out to my car and would not let me leave- stood in my door so I could not close it. Total stereotypical sleazy, lying, pointy toed shoe wearing, open mouth gum chewing, useless, waste of space car salesman of the worst kind. We drove straight over to their competition and ordered a car and it was a pleasant experience. Avoid this dealership at all costs- the car buying experience doesn’t have to be excruciating. More

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I worked with seller Roger Venegas for 4 hours on buying an used 2015 honda fit during a very stressful marketing time, when all the prices were jacked up. He answered all my questions and got the manager, an used 2015 honda fit during a very stressful marketing time, when all the prices were jacked up. He answered all my questions and got the manager, Miko, to talk to me a couple times to respond to my questions. They both worked hard so that I could have an overall happy experience in a stressful situation (spending a lot of money). Roger kept me up-to-date on the car's servicing as well as availability. Though the auto market naturally makes its profit, I felt that Roger genuinely wanted to help me out as a person. In the end, my experience was pleasant and I would recommend going to this dealership. Don't be afraid to address any concerns you have with them; it's their duty to answer them and they will be sure to do it! More

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Made an appointment to drive a specific model of car. The salesman told me the car was available. Their webstie showed four or five of this model available. When I got to the dealership there were ZER The salesman told me the car was available. Their webstie showed four or five of this model available. When I got to the dealership there were ZERO available. When asked why I was lied to, the sales manager told me it was "to get me on the lot to discuss options". I drove 30 minutes to discuss options? Do not deal with Maseeh Khan. He will say whatever he has to so he can "get an appointment" More

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Service Advisor Mike Perdue, Technician Manager Jim Mason, and Service Director Edmond Elder are awesome ! They solved a very intermittent problem my 2011 Outback. Provided a loaner car the whole time. Mason, and Service Director Edmond Elder are awesome ! They solved a very intermittent problem my 2011 Outback. Provided a loaner car the whole time. Took care of the entire problem with determination, tremendous attitude, technical know-how, and very friendly service ! Mike, Jim, and Edmond are an amazing team ! They will take care of you and get the job done right !! More

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I wrote a review earlier about Brandon Tomes charging me for windshield insurance that I did not order and did not want. The general manager contacted me and said they did not do business this way and he w for windshield insurance that I did not order and did not want. The general manager contacted me and said they did not do business this way and he would take care of this problem and he did. He mailed me a check for the cost of the insurance I was charged. I think the general managers name was Alia, not sure of spelling. It is good to know that someone is willing to do the rite thing. Thank you. Robert Hall More

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