Brandon Wilder

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

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People are nice but cost me $300 and some change just for them to look around at and drive my car and told me they can’t do anything them to look around at and drive my car and told me they can’t do anything More

by Ghostxumo Verified Customer Verified Customer

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It was fantastic working with Brandon Wilder. He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experien He knew what I was looking for and made it happen. The sales manager was very thorough and explained everything. It was a nice car buying experience More

by JOANN_CONRAD Verified Customer Verified Customer

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Brandon and Tony were great. More room for negotiations would have improved overall satisfaction. But satisfied overall. I'm still owed a second key fob and waiting on respons More room for negotiations would have improved overall satisfaction. But satisfied overall. I'm still owed a second key fob and waiting on response. More

by SWAEGHE Verified Customer Verified Customer

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Overall great experience! Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explai Kyle was friendly, personable, and knowledgeable and we did not feel rushed or pressured throughout our entire experience. He took the time to explain the features of the vehicle and go over the Carfax putting us at ease purchasing a used vehicle. We received a good price for our trade-in as well. The entire Russ Darrow team was awesome to work with and we're happy with our purchase! More

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Paul was very nice to deal with, but the dealer isn’t as nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand on nice to deal with, they couldn’t scan my car because it was a Chevy. So I would consider to them that if you have a dealership for a special brand only sell that brand. More

by DYLANRAHN Verified Customer Verified Customer

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