Brandy Mayer | Page 8

Brought my Tahoe in Sept. 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 20th. The receptionist contacted the service advisor Katelynn and her response was she would call me when the car was diagnosed. Car was there 3 days. It needed an alignment and a door lock repaired. The alignment was not done correctly the first time and had to be redone. The door lock was simple with limited automotive knowledge it needed an actuator 99% of the time. I finely got in touch with the service advisor the evening of the 21st. Still no one working on my car and couldn’t tell me when it would be ready. Called again the evening of the 22nd service advisor had left for the day 4:30 pm. I called again on Saturday the 23rd. Only one advisor working Chris he did his best to find out what was going on with no results the technician was not working Saturday and Katelynn was on vacation. Now it’s Monday the 25th I call to talk to a service director went to her voice mail. No return call. 3 hours later I get a call from Chris my car was ready he was pushing to get it done. This was 2:30 pm they had my car for 8 days. I had plans to go out of town on Saturday the 23rd. Had to cancel my hotel reservation and the trip because function I was to attend was on Monday the 25th. This was the worst experience I’ve ever had with a dealership’s service department. Not sure if I’ll return to Crown Buick in the future. My thanks to Chris for getting my car ready. He was the only person who commented with me and new I was very frustrated. More

by stevepw49 Verified Customer Verified Customer

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Brandy was so helpful in the car buying process. She was very easy to work with and we highly recommend Crown Buick GMC!! She was very easy to work with and we highly recommend Crown Buick GMC!! More

by kaelynrhame Verified Customer Verified Customer

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Great experience with Brandy and Glen. Kind , knowledgeable, patient, and friendly. Family like atmosphere. Helpful and efficient and willing to help. Best place to go and buy a car or tru Kind , knowledgeable, patient, and friendly. Family like atmosphere. Helpful and efficient and willing to help. Best place to go and buy a car or truck. You definitely be satisfied. Best kept secret in Jefferson Parish! More

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Great Service. Brandy Mayer is #1!!! Mr. Glen was very friendly and engaging!Will highly recommend. Brandy Mayer is #1!!! Mr. Glen was very friendly and engaging!Will highly recommend. More

by Careys Verified Customer Verified Customer

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The service was no less than outstanding! The entire team was amazing. My sales person, Brandy, went above and beyond to make sure I was completely satisfied with everything from start to fin The entire team was amazing. My sales person, Brandy, went above and beyond to make sure I was completely satisfied with everything from start to finish. All issues were immediately addressed and resolved. I could not ask for anything better. A perfect 10 across the board. Thank you again. More

by JACKK70 Verified Customer Verified Customer

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The buying process was wonderful. Our vehicle has a problem and left us stranded on a Sunday. Brandy and Joe went out of their way even when the dealership was closed and helped us ge Our vehicle has a problem and left us stranded on a Sunday. Brandy and Joe went out of their way even when the dealership was closed and helped us get a loaner and immediately had our vehicle repaired. Would definitely recommend to others and we are thinking of purchasing another vehicle with them due to their great customer service. More

by mike.medus Verified Customer Verified Customer

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I enjoyed the process. Brandy Mayers, was Super. She handled everything with diligence and persistence. She really rocks. I told her exactly what I wanted and she made it h Brandy Mayers, was Super. She handled everything with diligence and persistence. She really rocks. I told her exactly what I wanted and she made it happen. Thanks to Brandy Mayers and Crown Buick. I will refer others and will be back for future purchases. More

by TAIESHAFALCONER722@ATT.NET Verified Customer Verified Customer

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Brandy was courteous, very informative and knowledgeable of each vehicle that we drove before we made the decision to buy our particular vehicle. of each vehicle that we drove before we made the decision to buy our particular vehicle. More

by hrvjane7 Verified Customer Verified Customer

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Brandy was very helpful and courteous. Everything was explained to me in earnest. Jose the financial manger was also helpful Everything was explained to me in earnest. Jose the financial manger was also helpful More

by melvin.huntersr Verified Customer Verified Customer

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I felt welcome at the dealership. Everyone was nice and friendly. I would recommend the dealership to friends and family. Everyone was nice and friendly. I would recommend the dealership to friends and family. More

by kim.spetsiotis Verified Customer Verified Customer

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