Braxton Moorefield | Page 10

Timely and professional. Upfront about any repairs needed. Communicated with me on repairs and estimated time my Jeep was going to be done. Upfront about any repairs needed. Communicated with me on repairs and estimated time my Jeep was going to be done. More

by fivefishes Verified Customer Verified Customer

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These guys were Great. I will continue going to them. Awesome! Recommend all my friends I will continue going to them. Awesome! Recommend all my friends More

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I was in need of a new vehicle and they found something that fit my budget. Everything went very smoothly and they treated me like family. I will definitely go back for next vehicle that fit my budget. Everything went very smoothly and they treated me like family. I will definitely go back for next vehicle More

by dzehner0 Verified Customer Verified Customer

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They are always helpful and honest about what needs to be done. Communication is excellent done. Communication is excellent More

by PALZ Verified Customer Verified Customer

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They did everything they could to make it right. A repair went bad and they bent over backwards to make right, thank you A repair went bad and they bent over backwards to make right, thank you More

by eacomeno Verified Customer Verified Customer

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The service is always performed well. The waiting room is quite comfortable. They verify the cost before performing the repair and the counter associates are always friendly. The waiting room is quite comfortable. They verify the cost before performing the repair and the counter associates are always friendly. More

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They were easy to deal with. Smooth transition. Got me in and out on time. Smooth transition. Got me in and out on time. More

by Jwrizek Verified Customer Verified Customer

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Took my 2020 Ram in for a bad tire pressure sensor warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more warning light. Waited one hour for diagnosis. Service advisor came to me and said it needs a new sensor for $135. I said go ahead and fix it. No more than five minutes later the advisor returned and said it was done. Seemed strange but they said they fixed it. Looked at the tire as I was leaving and it didn't appear they had removed it, which as far as I know is necessary to replace a tire pressure sensor. But I gave them the benefit of the doubt. Two weeks later...same problem with warning light for a bad sensor on the same wheel. Returned to the dealership and told them the details and my suspicion that the sensor wasn't replaced to begin with. The advisor tried telling me some story about it having aftermarket wheels and two valve stems, that the tech had previously replaced the sensor but it must be bad again. When I asked about the tire not being removed last time she tried to tell me that the tire sensor (a 1" square plastic part attached to the valve stem) can be replaced without removing the tire. Haha! Finally after a couple hours it was done and I could tell that the tire had actually been removed to replace the sensor this time...thankfully at no additional expense. Very disappointed in the original tech and his "service" as well as the service advisor and her stories attempting to cover for the inept tech. More

by sutterml Verified Customer Verified Customer

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Great customer service knowledgeable, friendly and customer oriented.. worked with me on price and was competitive with other service providers. customer oriented.. worked with me on price and was competitive with other service providers. More

by dacolvin12 Verified Customer Verified Customer

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They went the extra mile to help me get the repairs done even after Stellantis refused my warranty due to my Ram Truck originally being sold in Canada. I may be done with any Stellantis brands. even after Stellantis refused my warranty due to my Ram Truck originally being sold in Canada. I may be done with any Stellantis brands. More

by kurt9407 Verified Customer Verified Customer

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