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Braxton Stoneking
Braxton Stoneking | Page 35
Service Manager
Landers Chrysler Dodge Jeep Ram of Norman
481 N Interstate Dr
Norman, OK 73069
969 Reviews
Working in the auto industry for 5 years has given me the opportunity to meet new people and build lasting relationships. I love helping our customers and putting a smile on their faces. Guests can depend on me to be upfront, informative, and reliable. Over the years, I have earned many certifications, such as Chrysler, Dodge, Jeep, Fiat, RAM, and Alfa certifications. My colleagues would say I’m always a light in the room, and that I can turn any situation around for the better. Some of my special skills include singing and the ability to clap with one hand. My hobbies pertain to anything involving vehicles, and going to the driving range.
Read moreDealership Experience
9 yrs
Industry Experience
12 yrs, 11 mos
Specialties & Trainings
TECHNOLOGY EXPERT
JEEP EXPERT
UCONNECT EXPERT
WAGONEER AMBASSADOR
MOPAR EXPERT
CUSTOMER SERVICE EXPERIENCE COORDINATOR
969 Reviews of Braxton Stoneking
May 26, 2021
Service dept really needs to learn to communicate without being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon fo being rude, they are very slow and did not attempt to fix all issues. Appt was first thing on a Tuesday morning. I had to call Wednesday afternoon for an update and was told the tech just got the vehicle and started with troubleshooting. Thats 1 1/2 days of my vehicle just sitting there. Late Wed I was told the part was ordered, it would arrive the next morning and my vehicle would be ready Thursday. No call at all Thursday to let me know it was not going to be ready as promised. I had to call Friday afternoon to get an update and the representative who answered, a lady, was very rude telling me I was already told the tech was working on it. Her tone was uncalled for and she did not have correct information as I was told it would be ready the day before. I finally got an automated call :30 min before closing on Friday evening that my vehicle was ready. When I called to tell them I was on my way the rep reminded me they were closing in 30 min. giving me the impression that I may not get my vehicle if I were to arrive a few minutes after closing. The issue with no attempt to fix concerned the display on the dash that would periodically freeze leaving me without the ability to use the controls. I was told the computer more than likely needed to have an update ran on it but an update was never performed because the issue didn't happen during the little time a tech drove it. I find that sloppy and lazy. The service dept should have just ran an update. I will never use Landers Service Dept again if I can help it. More
by Erica
Verified Customer
May 25, 2021
Not customer friendly. Kept my car for almost a week. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. Never called me instead I had to call you and stop by to check on progress three times.. Never returned my calls. More
by Gundylein
May 24, 2021
The workers are very helpful and polite, they got on my truck very quickly even though I didn’t have a appointment. I was let know how they were coming along with my truck. No body better. truck very quickly even though I didn’t have a appointment. I was let know how they were coming along with my truck. No body better. More
by emersonwoods12
Other Employees Tagged: Aaron Challis
May 24, 2021
Braxton was really knowledgeable and helpful.I would Braxton was really knowledgeable and helpful. I would recommend service at the dealership. I am not appreciating having to post at least twenty five Braxton was really knowledgeable and helpful. I would recommend service at the dealership. I am not appreciating having to post at least twenty five words. The first sentence was my comment.. More
by OOTTENS7
May 15, 2021
Quick service as always. Had my car in and out in only a day. Didn’t take too long and a lianer wasn’t necessary. Kept me up to day with what was happening. day. Didn’t take too long and a lianer wasn’t necessary. Kept me up to day with what was happening. More
by MIKE4420
Other Employees Tagged: Jeremy Yandell, Greg Spicer
May 15, 2021
We bought a new car in 2020 and again in 2021...Excellent customer service.highly recommended.We will be back if we ever need another car. customer service.highly recommended.We will be back if we ever need another car. More
by CONSUELOHERRERA
Other Employees Tagged: Genifer Burnell, Aaron Challis, Jeremy Yandell, Teresa Yargee
May 14, 2021
Working with Kenneth Brown was an excellent experience. The best thing about him was how relax and how well he handle my kids during the 6 hrs we waited to get our van. Kenneth is really awesome to work wi The best thing about him was how relax and how well he handle my kids during the 6 hrs we waited to get our van. Kenneth is really awesome to work with, not a pushy guy, and he listens well. Furthermore, Randy thank you for the great deal you gave us. We couldn't have purchase the vehicle without your great value and discount. Thank you. Beyond, we really want to thank Tony Hernandez, he handle the financial part of our journey in buying the car. He was excellent, understanding, and very wisely to provide the best deal as possible. He really when far and beyond. You do not get to see that honesty and perseverance at a finance company these days. Tony, we thank you. You are awesome. Don't let it go! We would definitely recommend and bring our friends and family to shop at Landers. As long as they keep all their promises...specially a loaner car, when I go in for services if they expect to work on it longer than 3 or longer hours...Which, they did on my last visit...thank you Braxton, Jeremy, Tony & Ricky. Thank you Houston, for covering my new van.. keeping the smell of new car is a pleasure. I really left happy! And eventhough it did took a while to get it approved, they did an outstanding job in dealing with the little boys. Thank you... Hopefully, everytime I go in for my services they keep the spirit and attitude, attention to my kids and family. That's what makes you go back, how they treat you. They also did practice the Covid19 Guidelines, which was nice to see. More
by Luibagrand
Other Employees Tagged: Tony Hernandez, Ricky Kirby, Randy Underwood, Jeremy Yandell, Kenneth Brown
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