Braxton Stoneking | Page 37

Took my truck in for a routine service and left with a new truck! My old Ram has 100,000 miles on it but it has another hundred to go so I decided to give it to my son and buy myself a new truck. After a new truck! My old Ram has 100,000 miles on it but it has another hundred to go so I decided to give it to my son and buy myself a new truck. After a Conversation with Jalee, I was signing paperwork and driving off with my new, shiny beauty. She was perfect to work with and not aggressive at all. Just a very pleasant young lady. This was a great experience all around. Great service department and great sales people to boot! More

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Braxton, my service advisor was great initially. I came in for a service and a delivery detail b/c I bought my truck before the snow storm on 2/13. I was told I could just bring the truck in whenever and L in for a service and a delivery detail b/c I bought my truck before the snow storm on 2/13. I was told I could just bring the truck in whenever and Landers would do a delivery detail for me. I wasn’t necessarily in a rush to have my truck back but I just wanted everything to be done when I picked it up. Brandon eventually called saying it was all done. When I picked it up, all that was done was a vacuum. That’s it. And the service but NO detail. I contacted Brandon about it. Brandon stated the detail manager lied to him and told him the truck was done. Then asked me for pics which I sent. Afterwards, he said the detail manager would contact me. I waited 3 days and contacted Brandon again. He said he’d follow up. It’s been weeks and I never received a call from the detail manager nor Brandon to see if I was taken care of. I understand it’s not Brandon’s fault directly, but he lacked the professionalism to follow up and make sure things were straight and not just pass me off. He’s a great dude but, hopefully this will help him learn for the future. I’ve worked in the service department at a dealership before so I understand how stressful it can be but it is also NO excuse to just pass off ANY customer. More

by ROOPSON C Verified Customer Verified Customer

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Great service department, great people...fast friendly honest. I can’t say enough about them. I would and will continue business with them as well as recommend all of my friends and family. honest. I can’t say enough about them. I would and will continue business with them as well as recommend all of my friends and family. More

by Al Verified Customer Verified Customer

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Worst place ever. Took over a month to figure out my car issue and then $1200 and three house later I was calling a tow truck to come get me again. Ended up having to put my Jeep on a trailer and have it ta issue and then $1200 and three house later I was calling a tow truck to come get me again. Ended up having to put my Jeep on a trailer and have it taken back to my home town to be fixed. Do not recommend this place. Will screw you over and very rude. More

by LG Verified Customer Verified Customer

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Dealership addressed the issue. Kept me advised on a daily basis of the status of when the assessment would occur and approximate time the issue would be resolved. Will continue to use the dealership f daily basis of the status of when the assessment would occur and approximate time the issue would be resolved. Will continue to use the dealership for any additional issues with my Jeep. More

by David Stenhouse Verified Customer Verified Customer

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I was able to get new lugs nuts and my tires rotated and they didn't even charge me for the lug nuts. Always great service. they didn't even charge me for the lug nuts. Always great service. More

by BARBWIRE17 Verified Customer Verified Customer

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Handled my recall quickly and efficiently. Everyone in the dealership was super nice when passing by in the waiting area. It was an overall great experience! the dealership was super nice when passing by in the waiting area. It was an overall great experience! More

by Amandasnow211 Verified Customer Verified Customer

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Great work and very kind. Kept me informed of what was wrong with my vehicle by calling me and texting me. Answered my questions about what was wrong with my car after I picked it up as well wrong with my vehicle by calling me and texting me. Answered my questions about what was wrong with my car after I picked it up as well More

by RBP Verified Customer Verified Customer

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Good experience. I will continue using for my routine maintenance needs. Not sure why I need to use 25 words when 11 said all that needed to be said. maintenance needs. Not sure why I need to use 25 words when 11 said all that needed to be said. More

by n5tsl Verified Customer Verified Customer

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I had a hard case with my check engine light continually returning. They kept at it and give them credit it’s stayed off. The service crew keeps busy so I understand that staying on top of communication can returning. They kept at it and give them credit it’s stayed off. The service crew keeps busy so I understand that staying on top of communication can be tough. Appreciate the patience and grit to get my issue resolved. More

by Brian17 Verified Customer Verified Customer

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