Braxton Stoneking | Page 63

Can’t say enough how much I appreciate Braxton for always answering my questions, his knowledge and getting me taken care of. Entire staff I have dealt with are courteous. answering my questions, his knowledge and getting me taken care of. Entire staff I have dealt with are courteous. More

by shafbrwn Verified Customer Verified Customer

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I pre-scheduled a 2pm appointment to have a recall service performed and have the temperature gauge looked at in my van. At 5:30pm I texted the service department to ask when it might be done. I was i service performed and have the temperature gauge looked at in my van. At 5:30pm I texted the service department to ask when it might be done. I was informed that it had not yet been looked at but it would be soon and I would get a call ASAP. At 7:30pm after no further contact from the dealership I texted again to ask when it would be ready as we needed to start bedtime with our kids and at that point wouldn’t be able to come pick up. I was then informed that they didn’t get to my van that day and the service department closed at 6pm. It was never communicated to me previously that my van would need to kept overnight for such minor issues. Frustrating to say the least to unexpectedly be without a car the following morning. My car was finally ready for pick up at 12:15pm the following day. The service department employee I texted with was slightly apologetic but mostly focused on the fact that someone should have told me when I dropped off that it could take that long and that I should have known the service department closed at 6pm. I have never, at any other dealership, had a recall and one small issue take nearly 22hours to complete. Needless to say sadly we will be going somewhere else in the future. More

by Kb_10 Verified Customer Verified Customer

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It is a good dealership. Very friendly, keep you informed as well as making sure the job gets done correctly. Would definitely recommend people to them. informed as well as making sure the job gets done correctly. Would definitely recommend people to them. More

by Catcher0116 Verified Customer Verified Customer

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I brought my car in because it was showing a injector-vacuum leak code but I changed out my battery and thus no code. Told them the problem and code it was showing. They called me back and said injector-vacuum leak code but I changed out my battery and thus no code. Told them the problem and code it was showing. They called me back and said it was my ignition key that was causing the injector vacuum code and it needed replaced for $400 and shocker that didn’t fix the injector problem then they said I need my spark plugs changed for another $ 680 dollars at that point I towed my car back to my house and replace my injectors and fixed my problem myself with the help of YouTube and saved myself thousand of dollars by actually fixing the problem that I took it in for. The people in the shop were all pretty cool to me but I just don’t have the cash to be playing guessing games when I told them the problem to begin with. More

by RDLANKFORD Verified Customer Verified Customer

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They could careless about customers. They have the worst service department I have ever had to deal with. I made an appointment to get a truck fixed and it was 2 weeks before they even looked at it. I will service department I have ever had to deal with. I made an appointment to get a truck fixed and it was 2 weeks before they even looked at it. I will never do business with any Landers business again!!! More

by DREAMLANDLAWNS Verified Customer Verified Customer

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I made an appointment online a couple of days prior for an oil change and a recall fix for my ram 2019. When I arrived I was immediately greeted and they were very friendly. I waited maybe 45 min and my an oil change and a recall fix for my ram 2019. When I arrived I was immediately greeted and they were very friendly. I waited maybe 45 min and my truck was ready, which is not bad at all. More

by MATTS1623 Verified Customer Verified Customer

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Very friendly staff, got me setup on the 2year service plan too. Did take a long time to get the oil changed (9:30 to 11:15) and I had a 9:45 appointment. plan too. Did take a long time to get the oil changed (9:30 to 11:15) and I had a 9:45 appointment. More

by Ssmahnke Verified Customer Verified Customer

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Great service in a timely manner!!! I will be back ! You can just feel the positive and friendly environment, these people really enjoy their jobs! can just feel the positive and friendly environment, these people really enjoy their jobs! More

by Gen Verified Customer Verified Customer

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Braxton took care of us like we were royalty. Always a great experience with your crew and service, which I can’t say for other Dodge dealerships. great experience with your crew and service, which I can’t say for other Dodge dealerships. More

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Great place. They repaired our patriot and it drives better than ever! High praise to Ricky Kirby. He did exactly what we asked of him billing wise. better than ever! High praise to Ricky Kirby. He did exactly what we asked of him billing wise. More

by RYAN.FOWLER Verified Customer Verified Customer

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